Ricart is too large to care. I was looking around at vehicles and was impressed with the inventory carried by Ricart. They had the EXACT vehicle I was looking for and at the time, they were the only dealership who did. I wanted to see inside it and drive it to compare it to other vehicles in the fleet. I was NOT ready to purchase that day and I made it very clear that I wasn't. Jon was very friendly and helpful. Aaron was friendly but only wanted to make the sale. Regardless of my intentions to not buy that day, I was asked a couple of times what they could do to make me walk away with a new car that day. Although the "test track" is an absolute joke, and they "pressured" me as much as they could, I did leave that day satisfied. A couple of weeks later, after concluding my research and deciding upon the vehicle that they had, I attempted to reach them and initiate the deal. My phone calls and e-mails were not returned.

Although they pride themselves on a laid back, no pressure atmosphere, the intent is still very much to pressure you in to a sale. That's not my preferred environment for purchasing a vehicle and it is for that reason and their lack of response that I chose not to purchase from them. Rather, I found another dealership who had just gotten the EXACT vehicle I was looking for. They were fabulous in helping me out and had to give very little effort to make the sale because Ricart had done the "grunt work" up front. It's a shame they lost the sale in the end. It's important that they constantly remind themselves that they aren't the only mazda dealership in town...

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Worked with me over the phone to close the purchase from out of town so I could pick up the vehicle when I returned. Would liked to see more attention to detail when responding to questions. Had to ask for the same infomation several times.

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This was by far the absolute best car buying experience I've ever had. We were treated so well, I will recommend Ricart and especially Zane and Danielle to everyone I know who is in the market for a vehicle. Roger and Chane made the F & I and accessory experience extremely enjoyable and we were able to get everything done and get out of there in record time.

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I was a bit skeptical about coming to Ricart to purchase a new car. Not for any reason, other than dealing with car dealerships in general. When I arrived, my original salesman was tied up, and not available. Jason Ricart immediately greeted me at my car and re-assigned a new salesman, Gary Kujanek. I was blown away by the professionalism both displayed while I was there. There were absolutely NO gimmicks, NO hassle, and most importantly NO BS! I was overwhelmed with the honesty and integrity both of these individuals displayed. After discussing my options with both of them, I left the dealership to give my new car purchase some thought.

The following day, I emailed Gary and within 20 minutes received a phone call advising me that Jason was working out the financing to get me a great interest rate. Low and behold, the financing came in at 2 percent LOWER than I expected! I went back to the dealership the following day, and was finished in literally 40 minutes! My new car was washed, fueled up, and ready to go.

I cannot express my gratitude enough to both Gary and Jason. Your professionalism astounded me! I would also like to add- my mom went with to help me pick out a car. After leaving the dealership, she was so impressed with the two of them! You guys are such an asset to the Ricart empire, and I hope they truly understand that!

Best wishes to both of you- and I will be sure to send my friends and family your way!

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The advertising for Ricart has always put me off but when Japan had a tsunami and Mazdas were hard to find, Ricart actually had the Mazda5 I wanted. Travis was the sales consultant assigned to us. He was a nice enough guy, but most of the sale portion was conducted by his boss Andrew. Andrew was definitely an experienced "smooth operator" that gave off a feeling of shadiness and was constantly bad-mouthing his own subordinate (Travis) which does not indicate professionalism. Andrew tried to rush the sale in order to get full sticker price, but eventually relented by calling finance and moving the numbers around, which placated me, but I'm sure is standard practice. The after market product specialist (not mentioned - don't remember his name, and can't find him in the list) was inflexible and terrible to work with. Finance (Jason Ricart) certainly knew the business. It wasn't necessarily a pleasant encounter, but it didn't have the obvious signs of shadiness as the other dealings.

After purchase, the constant barrage of communications has been unwelcome. They say you can contact them for anything, but my wife has tried to get answers to safety questions and has not received any communication other than letters urging us to take surveys. I am sure that there is a large financial incentive for them to receive good scores on surveys because they have pushed it so hard from the first day of the sale until now.

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Randall has been excellent to work with. We came to an agreement on a fair price very quickly, and he went above and beyond to make sure the care was ready quickly. He also has been very proactive after the sale, inquiring about how I like the car and being willing to help out in any way -- and he actually has helped out. I recommend Randall without any reservation.

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Great job! No pressure! They were great to work with, they also had the best price on the car I was look for. I check the web all over the country and they had the best price.

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With out a doubt, the BEST car buying experience that I have ever had. After going through lies with another dealer, Ricart came through. After searching for weeks for a specific automobile, we turned to Ricart Mazda. Not only did they have it but we pretty much closed the negotiation on the phone, to include a trade in vehicle. Randall and the team at Ricart did an amazing job. Randall was truly a pleasure to work with.

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When buying my new 3, Randall and the Ricart team have been outstanding. Their excellent customer service and timeliness getting back to me with my needs has been great. Randall has stayed in touch with me since buying my 3 to see if their is anything I need. I really appreciate his extraordinary service, and I would recommend Randall to my friends. Ricarts overall quality of work and service is fantastic.

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Great experience - Bill McDaniel and Jason Ricart are top notch. Ted Hanawalt and Shane Gillespie put us at ease while finalizing the transaction. We would highly recommend Bill and Jason if buying a Mazda.
Terry and Janna Lansing
Worthington, Ohio

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