"Wonderful staff! Super helpful. "
I have nothing but good things to say about this dealer. I live in Utah but was looking to buy a car back there because it was near my parents and generally cheaper. Gina was a great salesperson and helped answer every question that I needed- which was a lot since I was so far away and couldn't physically come in. Car buying is really not a fun process, but she truly made the experience a lot better. I'd recommend them to anyone near or far.
- Symone Grinston
Ricart was very helpful they got me in a car around my price range they were very helpful, respectful and organizated they are awesome people!!..
"Appalling customer service and dishonesty."
Dodge a bullet, and go the next dealership. Quite frankly Ricart Mazda is the most difficult and shockingly incompetent dealership I've ever worked with. For me personally I'd venture to say they're even outright dishonest. Shopping here will be mentally vexing and exhausting. Buyer Beware.
First off there seem to be only two people at the helm. Zane Webb and Shane Gillespie. Both of whom are downright atrocious at being available to take calls, getting through voicemails, and just plain returning calls. being promised a call back in 10 - 20 minutes and having to call back yourself to talk to them every time just makes for unnecessary frustration. If you like the car and you want to close the deal, wait times for these guys are embarrassingly long (Hours!), both in person and even worse online. Customer service is just downright a joke.
Based on my experience: I'd venture to so far as to say that there is a level of dishonesty you can sense from this dealership. Even if you're just asking for the TrueCar price you have to haggle. That I had to fight past the deception of these guys trying to mask Mazda's incentives as their own, is just shocking. To agree on a deal based on TrueCar price with these guys felt like going to a war.
Finally, the goal posts will keep shifting in the entire purchase process. And I don't mean them upselling you stuff that you don't need. I'm referring to actually changing the the terms of the deal itself. In my case, they wouldn't honor an internal (non-manufacturer) incentive that was agreed upon when the deal was struck. All of these just leave a very nasty taste of disappointment, but that what happens when you work with dishonest car salesmen.
Would highly recommend to anyone reading this review to save themselves the trouble and stress of shopping at Ricart Mazda.