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Rich Morton Mazda
Pasadena, MD
246 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 246 reviews
March 25, 2024
We had the best salesman Joshua Massie. Hw was so patient and helpful. This is the second time Rich Mortons was more helpful then all the dealers on Ritchie Highway, and believe me we went Hw was so patient and helpful. This is the second time Rich Mortons was more helpful then all the dealers on Ritchie Highway, and believe me we went to every one of them. Thank you More
by ladyofcafe1
Employees Worked With
Joshua Massie ( sales), Richard Wade, Lenny Weatherstein
Helpful January 13, 2024
I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Le Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Lenny demonstrated a deep understanding of the financial aspects of purchasing a vehicle. He patiently walked me through the financing options, explaining each detail clearly and ensuring that I had a comprehensive understanding of the terms. His transparency and willingness to answer all my questions instilled confidence in the financial aspect of my car purchase. Debbie, on the other hand, was instrumental in streamlining the paperwork and documentation process. Her attention to detail and organizational skills were evident as she efficiently handled the necessary paperwork. Despite the often complex nature of finance in the automotive industry, Debbie made the process smooth and hassle-free. Together, Lenny and Debbie created a positive and stress-free financing experience. Their dedication to customer satisfaction was apparent, and I felt valued throughout the entire process. I highly recommend working with Lenny and Debbie for anyone looking for a seamless and customer-centric financing experience at Rich Morton Mazda. More
by Larry Tate
Employees Worked With
Richard Wade, Lenny Weatherstein
January 12, 2024
Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem and no charge from them. The work is always completed in a timely fashion, and any questions on my part are addressed. They always discuss any concerns about my vehicle, and even make a video of their inspections. Wow! More
by bbb513
Employees Worked With
Alfonso in Service.
May 15, 2023
I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason was a great resource (he promptly called me back) and Tim took such good care of me (he emailed me regularly to let me know that the car was still available). Tim also let me know how to take off and store the T-top. He also knew what the loose part was that I found in my new car, before I drove it off the lot. I would buy another car from Tim any day! More
by teresa.alison
Employees Worked With
Tim Nuatty and Ken Mason, Lenny Weatherstein
March 13, 2023
Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be bothered to introduce herself) Was just there for a basic service and she tells me I need front breaks and it's 600 dollars . Then sends me a text message estimate( I was waiting at dealership) and it says 700. I tried to ask why so much and she couldn't stop shoving doughnuts in her mouth to properly explain anything. Also griefed me about asking about coupons and just short of eyerolling me as if I'm annoying her asking about price breakdown. I won't be returning. I didn't care for her evasiveness, her annoyance when I interrupted her doughnuts and coffee or that she was particularly honest with me. Really disappointed as I've recommended them a few years now. Keith is amazing but this new person is very off-putting. More
by Sascha Nelson
Employees Worked With
Ashley? , Keith Brewis
February 14, 2023
Kyle Thompson was outstanding. I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Maz I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Mazda CX9. I’m not sure how he did, but he deserves alot of recognition. My wife isn’t that easy to please and he did it within a blink of an eye. Thanks again Kyle! More
by Tavon Bridges
Employees Worked With
Kyle Thompson
December 20, 2022
Mike Hamilton was our salesman. He was knowledgeable, courteous, and very friendly. We had a GREAT buying experience. He even lead us to the easiest path home. Keep up the great He was knowledgeable, courteous, and very friendly. We had a GREAT buying experience. He even lead us to the easiest path home. Keep up the great work Rich Morton Mazda. More
by ronn1of2marshalls
Employees Worked With
Lenny Weatherstein, Mike Hamilton
December 15, 2022
Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reaso Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reason, a leak somewhere. Prior to Morton touching the car it didn't smell like gas. Hmmm? More
by Frank
Employees Worked With
Keith Brewis
November 27, 2022
I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be i 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be included in the contract (radio did not work, agreed to fix or replace; air filter under dashboard was filthy and spit out dirt into the car; there were 2 warning alerts on the dashboard that he agreed to clear; the convertible top needed sleeves to cover the cable on either side of the car). I agreed to buy the car with those items corrected. I waited and waited for service to be provided, it never was provided, the car was left to sit on Morton's parking lot for a total of SIX WEEKS with NO SERVICE. I stopped by the dealership many times and called and texted the salesman many times and finally visited the general manager to inquire why my car was getting not attention, I never got a straight answer, the Porsche specialist was in the hospital and was overworked , the radio man never came to see the car, they were waiting for a part for the convertible top, they never addressed the failure to put in a fresh air filter. So I went to visit the car, it sat so long that now the battery wouldn't start and when I tried to start it with my key, the key became stuck in the ignition and NOONE, not the service manager, not the salesman, no one could remove the key and start the car. So I waited another week until Porsche specialist came to the dealership and finally started the car, but he didn't provide any other service described above and agreed to by the salesman as a condition for my purchase. So finally, I just went over and took my car home and will have to pay for the things myself that Morton agreed to fix, they dishonored there own contract with me, I have no respect for that dealership, make sure you have all service agreed to completed before you complete a contract with Morton Mazda!! More
by reddog3189
Employees Worked With
Don Burke, general manager, Mike Hamilton
