My Review Of Richard Chevrolet:
this is the 2nd time i have brought my car in for service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on the 4th day, they told me that there is a blown bearing and GM was going to determine either to replace to engine or repair it. As of this time they gave me a loaner car. a week goes by still no update, call back and they said they are rebuilding the engine and it should be ready tomorrow, 2 days later it was ready. Fully covered by GM warranty. but as i pull out of the driveway and drive down the road i notice my headlights werent working. so i turned around and went back. Some how they broke the wires going from my ballasts to the headlights and therefore giving me no lights. they were able to get one working till i could get replacement HID's that i had to buy. They chaged me $100 to replace and install new ones. thought that was the end of it. NOPE for some reason they did not adjust the headlights while they put new ones in, so i had one aiming at the sky and left. So back again, took my whole front end apart and 2 hours later, my headlights are adjusted. But now they are low.
so my next visit was over the past few days. brought it in for a shaking in the car and a P0420 error with a service engine soon light, per onstar this was the error code stating it was the catalytic converter and they would send the report over to Richard Chevrolet. So i get a call from them stating that it would be $98 charge for diaganose for the error code, i asked why, i gave it to you with onstar and you came up with exact same code? so i have to fight to get some of the fee reversed.
so carrie says the tires needed to be balanced at $40, i asked is the vibration/shaking gone, she stated yes. So i pick up the car and low and behold it still shakes. so i look at the report they gave me and it says rear tires abnormally worn and need to be replaced. Now i have a tire and wheel warranty with this dealership. So i called them this morning to ask why i wasnt told about the tires and why was i told the car no longer shook when i drive it. it took several hours to get an answer and i was dealing with Rick. he was very helpful but now i have to bring the car back again on my next day off to get new tires. so yet again, they failed to solve my vehicle issues on one visit and failed to comunicate any and all issues with me.
Rick was very nice and helpful, but i should not have to bring back my vehicle more than one for the same issue, nor should i have a new issue arise from a repair that has nothing to do with what they worked on. they are at least making an effort, i will update after my next appointment for my tires.
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4/17/2013 12:06:48 PM
Customer satisfaction is our number one priority. We immediately contacted this customer to discuss the issues addressed in his review. To our knoweldge, these matters have since been resolved to the customer's satisfaction. We hope that the customer will update his review to reflect this sentiment.