Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond BMW Midlothian
Midlothian, VA
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 384 reviews
April 10, 2024
We are Seniors, and purchased a used car online from this dealership in November of 2023. They guaranteed a safety and mechanical inspection prior to our purchase, but we identified problems with safety ite dealership in November of 2023. They guaranteed a safety and mechanical inspection prior to our purchase, but we identified problems with safety items and mechanical problems immediately after pickup. We took the car back at the directon of our salesman, when we arrived the service department knew nothing about us coming in for the repairs. We had to fix the items on our own. The dealership has not reimbursed us for the things they promised to fix. Futher, over $4000 of service has been requred on the car since which has broken down twice. While we affected those repairs elsewhere, a problem was discovered that we can prove existed during MIdlothian's inspection of the car, but we were either not told of the problem, or the service department did not disclose it. Midlothian was lax and dishonorable both in service prior to sale, during the sale (they completed all of the paperwork for the sale with an incorrect vehicle description), and after things went mechanically wrong. Overall the worst vehicle transaction of our lives. More
by Realsuseq
Employees Worked With
Frank, Jerry
Helpful April 09, 2024
Sales and service have always been exemplary at this dealership. i have purchased 6 vehicles here and each experience has been above reproach. Kudos to manager Alex Utz, a real pro. dealership. i have purchased 6 vehicles here and each experience has been above reproach. Kudos to manager Alex Utz, a real pro. More
by SeanLCraft
Employees Worked With
Rebecca, James Williams, Roshan Patel
April 08, 2024
Dealership and sales staff were wonderful to work with. Buying over the internet and phone can be scary, but Jerry and Frank were excellent to deal with and made the experience as stress-free as possible. Buying over the internet and phone can be scary, but Jerry and Frank were excellent to deal with and made the experience as stress-free as possible. I felt they were fair in all aspects of the deal. More
by djg865
Employees Worked With
Jerry Schuler - 5 stars
April 06, 2024
Best dealership I have ever dealt with but after 4 5 series why would I go anywhere else. mgmt. 100, sales 100, service 100 series why would I go anywhere else. mgmt. 100, sales 100, service 100 More
by barranger1224
Employees Worked With
Matt Underwood, EJ Hill, Aaron Mason - these guys are all best in industry
April 03, 2024
Service advisor Scott McCormack was excellent. He was very informative and car was done when he said it was going to be done. He was very informative and car was done when he said it was going to be done. More
by robertpatrick165
Employees Worked With
James Williams, Robert Jackson
March 27, 2024
Fantastic, courteous service! Scot in service was super helpful and took care of everything I needed right away! Austin was also fantastic! Scot in service was super helpful and took care of everything I needed right away! Austin was also fantastic! More
by Cheryl C.
Employees Worked With
Scot-Service Dept & Austin- Tech Genius
March 26, 2024
Tim and the entire team do an excellent job on keeping you informed on your car and items that need to be fixed. The customer service and the availability to get a loaner vehicle are exceptional. you informed on your car and items that need to be fixed. The customer service and the availability to get a loaner vehicle are exceptional. More
by FredH380@comcast.net
Employees Worked With
Timothy
March 24, 2024
Prompt,thorough and professional. Had to call three times before I could speak with someone that could help me. Explained all repairs to my satisfaction x Had to call three times before I could speak with someone that could help me. Explained all repairs to my satisfaction x More
by Gfhamlor
Employees Worked With
Matt
