Rick Case Alfa Romeo - Service Center

The service department it’s the worst, in a few words, unprofessional, dishonest, incompetent and money hungry. They must be under pressure to meet a $ quota, they will make you pay for something regardle unprofessional, dishonest, incompetent and money hungry. They must be under pressure to meet a $ quota, they will make you pay for something regardless if you need it, guarantee you will come back in a short period of time for something else after your service….common practice in shady repair shops but unexpected at the dealership. You will not leave that place without a bad taste. Feels like authorized highway robbery. Service after Factory warranty it a NoNo…stay away!! More

Fernando Abramowicz 3 reviews just now NEW Una vergüenza esta gente. Son ladrones y además son inservibles. Lleve mi Giulia Quadrigfolio en garantía a punto de vencerse porque tenía un código en e vergüenza esta gente. Son ladrones y además son inservibles. Lleve mi Giulia Quadrigfolio en garantía a punto de vencerse porque tenía un código en el tablero que me dejaba el auto en guardian mode y me reducía la potencia así como también me inhabilitaba los modos de manejo. Me dijeron que tenían que reemplazar un turbo. Así lo hicieron. Un poco lentos pero me dieron un loaner, todo bien hasta ahí. Cuando me devolvieron el carro maneje menos de 200 millas y volvió a aparecer EL MISMO código. Se los llevé nuevamente y me salieron con que el problema ahora era otra cosa. Repito, el mismo código. Primero me tuvieron 1 mes esperando que llegara “EL MECÁNICO” que me recomendaban porque era el que sabía de mi auto. Luego de esperar un mes Me inventaron que las válvulas blow off no eran originales y por eso se estaban pegando y ese era el problema. En ese momento ya estaba fuera de garantía el auto y no me lo quisieron cubrir. Me pasaron $1500 por hacer el trabajo. Las válvulas cuestan $250 en alfa romeo. O sea me estaban robando aun creyéndoles. Desde ya que no les crei y busque una 2da opinión en un taller común y corriente de barrio. Que resultó ser ? Había una manguera de plástico bien gorda que va del motor al turbo (la que se ve apenas abrís el Capot ) que estaba totalmente desconectada abajo donde se conecta al turbo. Y esa era la ÚNICA RAZÓN por la cual se estaba encendiendo el código del tablero. Llevo ya más de 1500 millas y nunca más volvió a encender. Conclusión : MENTIROSOS, LADRONES, INEPTOS. Se hacen los que son tus amigos y te quieren ayudar y te estan clavando un puñal por la espalda. La peor clase de gente. Eviten este dealer bajo cualquier aspecto. Es una vergüenza lo que hacen con el auto de uno. Uno piensa que como son dealer oficial saben lo que hacen y no tienen idea. Y encima tienen malas intenciones. Agrego que una de las veces que lo dejé me lo devolvieron con pegamento negro en la pintura. Adjunto foto. Empecé el 3 de febrero con ellos. Y termine el 17 de abril. Con el auto roto. Sin solución por parte de Rick case. Perdí tiempo dinero y me hice mucho problema por culpa de esta gente. More

I had Jorge Gutierrez managing my car service. He went far above to get all services and parts done at a reasonable price. He and the team did great on my car. My car is running smooth like new. He went far above to get all services and parts done at a reasonable price. He and the team did great on my car. My car is running smooth like new. More

I have a lease with only 16k miles and the car is having major issues. Lights in the dash, the car does not starts. I took the car to service 10 days ago. Got the car back after 4 days with the same issues. major issues. Lights in the dash, the car does not starts. I took the car to service 10 days ago. Got the car back after 4 days with the same issues. Service team does not reply messages or emails. They avoid to get you a loner. They literally said that they don’t care about the problems that I have with the car. Please think several times before getting a car with them. More

I have a great experience with my oil change the customer service representative was excellent .I will recommend Juan Guerra. The representative mention other issues with my vehicle he did not push me to do service representative was excellent .I will recommend Juan Guerra. The representative mention other issues with my vehicle he did not push me to do it right away because I was not aware of the findings. I will get back to see him and have my services there. More

My service advisor is Jorge Gutierrez. The experience I had with this guy is amazing! Jorge is very responsive and professional in what he does. He always helps me with my car like it’s h The experience I had with this guy is amazing! Jorge is very responsive and professional in what he does. He always helps me with my car like it’s his own car. Any concern I ever had was solved. Thank you Jorge for everything. I highly recommend him! More

Fantastic service! My service manager, Juan Guerra, always takes great care of my FIAT and provides exceptional guidance regarding the maintenance of my vehicle. My service manager, Juan Guerra, always takes great care of my FIAT and provides exceptional guidance regarding the maintenance of my vehicle. More

Always take my car to do service here. George is so experienced & gives the best advice. Five star experience overall. experienced & gives the best advice. Five star experience overall. More

Jorge was excellent! He took his time to explain clearly the maintenance require for my car. Answered all my questions without making me feel rushed. the maintenance require for my car. Answered all my questions without making me feel rushed. More

My service consultant is always available for me I was helpful making different offers to assist with the better maintenance of my vehicle. Always have a great experience always find them to be the most h helpful making different offers to assist with the better maintenance of my vehicle. Always have a great experience always find them to be the most helpful More