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Rick Case Honda

4.7

614 Lifetime Reviews

15700 Rick Case Way, Davie, Florida 33331
Closed 9:30 AM - 9:00 PM Hours
Call (954) 364-3000

Top Reviewed Employees

Eddie Figueredo, Finance Manager, Rick Case Honda

Eddie Figueredo

Finance Manager
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rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Frank Parlante, New Car Sales, Rick Case Honda

Frank Parlante

New Car Sales
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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Shaher Husein, New Car Sales, Rick Case Honda

Shaher Husein

New Car Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Rafael Davila, Sales, Rick Case Honda

Rafael Davila

Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

December 04, 2016

"Beware 10% surcharge on top of labor and parts."

- Ying-Yuang Chen

I went in for oil change and brake services for my 2013 Accord. No depose of old tires or old battery. But they charge me $43.30 (10%) "CUSTOMER PAY HAZARDOUS WASTE FOR REPAIR ORDER". When I look closer to the bill, it is in the fine print for "SHOP SUPPLY COSTS". BEWARE!! The service manger mentioned nothing or murmur about it over the phone, without making it clear to me. When I called back and ask, The service manager shift blame: "It is the system that put it there automatically."

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November 29, 2016

"So far the worst dealership experience:"

- luis0008

RICK CASE HONDA, I75 & GRIFFIN So far the worst dealership experience: We arrived to the dealer with a detailed price-model study based on KBB, Edmunds, Cars.com, Rick Case website and some other Honda dealers. To sum up, the salesperson called Socco(or very similar), a lady around 50-60 years old was there to make real this “POSiTIVE” experience, after 2:30 hours of been there doing nothing and waiting for the a collapsed system to recover… She tried to sell us an used Honda CR-V 2016, with 12 000 miles for $22 900. The same car a different salesperson told us like 45 minutes before, ok that car is valued around $17 000 to $180000. Imagine a used car, starting at $22900 plus taxes, dealer fee, title etc. This is not our first experience buying a car, we know perfectly %, length of loan, fair price, etc. We left your place, and in less than 4 hours we bought our Honda CR-V at Autonation Hollywood. We wouldn’t recommend your place to anyone, you laughed on our faces. Please, this is not a way to handle a business.

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November 22, 2016

"Saved by Alan Moceo! Ask for Alan and save yourself time!"

- jlwhit

I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star - actually, Negative Stars if I could - to the first Sales Manager, Carlos M., that we had to waste our time with initially. Please read on to know why and how you can do yourself the biggest favor by going straight to ask for the right manager to work with. Sure, everyone wants a good salesperson to work with, but if you don't have the right manager to work with, it will be a total waste of your time in the end. This review is also being written to help the Rick Case Automotive Group and all other car dealership companies realize that what they need to do is make a point of getting rid of the bad managers. Otherwise, their salespeople are not going to be able to make the sales or learn what it means to treat people right, and learn how to earn and keep the business of new or current clients. Anyhow, here goes our story... We had been customers of Rick Case Honda (RCH) for nearly 7 years, getting our car serviced there since 2009, but if it hadn't been for Manager Alan Moceo, we would have purchased at AutoNation Honda of Hollywood instead. Very unfortunately, Manager Carlos M at RCH utterly wasted our time... He just threw out high numbers, played the waiting game, and showed an utter lack of respect for our time, our relationship with RCH that we had built over the years, and our knowledge of what we could already get at other dealerships. We had no relationship with the managers at the Toyota and Honda of Hollywood dealerships that we had met just the day before, but those managers treated us better than manager Carlos M did at RCH. They met with us directly and early on in our discussion over cars and pricing (without us even asking to meet the manager) and worked with us on truly good offers because they clearly heard us and took us seriously when we told them we had no time to waste. Sadly, we got the exact opposite feeling from Carlos M. It was ridiculous. We asked to meet and speak to him but saw no interest from him through his glass walled office even though it was a very slow Sunday evening. We finally had to walk over to his office ourselves, fed up with waiting, but it made no difference at that point. "Our Customers, Our Friends" is the Rick Case motto but Carlos M must not have read the Rick and Rita Case book they give out at the dealership. He may have the title of a manager but that clearly could not have been deserved. At least, in our strong opinion, it is no longer deserved. We wanted to buy a new car from RCH but he dismissed us as serious buyers (hey - we bought our car in all but 1.5 days... with 3 young kids, we didn't have time to dilly dally... so it doesn't get more serious than people like us). And, unfortunately, salespeople can't do anything over and beyond the manager. (But, who knows, maybe Carlos M. treated us so badly because he didn't like his own salesperson on the job - at least that's what we tell ourselves because why would he treat potential buyers so poorly, disregarding so much of what they say and even their request to meet and speak to him.) Anyways, we were about to leave RCH for good but feeling terrible that our years with RCH meant nothing. Then I saw that manager Alan Moceo, who I had been introduced to a few weeks back while our car was being serviced, was still on the premises of the dealership. I figured that instead of just let our relationship with RCH come to an end on the basis of one arrogant individual, I would present our situation and offer to Alan Moceo to see if he could make it possible for us to remain a customer of RCH. Then, if it wasn't possible but he treated us with respect, we could leave RCH knowing we did our best to make it work out but it wasn't meant to be. And, we could at least then leave with more than just the very negative feelings weighing on us from our experience with Carlos M. Fortunately, besides showing a genuine concern and interest in keeping us as RCH customers, Alan Moceo did everything he could to work the numbers to make it possible for us to stay. We are now so glad and feel so fortunate that Alan Moceo was the right person in the right place at the right time for us to have a 2nd opportunity to remain RCH clients and lease our new Odyssey through RCH. He definitely saved this dealership from losing us for good! So.... for those of you looking to buy or lease, our strong recommendation would be to ask for Alan Moceo right from the start. He is someone who has shown us that he values each client and their time. And if he can make the numbers work for you, he will. Now, if you do purchase or lease a car from RCH, or have purchased it elsewhere but need a good Honda service advisor and service department, we would highly recommend the main service department at RCH and service advisor Nate Harrinauth in particular. You will not be sorry with Nate, and we're sure you will become a long term client there after meeting Nate. Service Director Mark Warshefski is a good guy overseeing the department too. When our previous Odyssey's AC came and went sporadically but never when we brought it in for service, we spoke to Mr. Warshefski about the issues we were having and he was able to figure out the probable cause based on his experience in the field. And, he was right. We experienced no more problems with the AC after his analysis and his team's service on our car.

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Photos & Amenities

  • Automated Car Wash
  • Discount Gas Station
  • After Hours Drop-Off
  • Cable TV
  • Free Coffee
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Rick Case Honda, Davie, FL, 33331