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Rick Case Honda - Service Center

1.9

68 Lifetime Service Reviews

15700 Rick Case Way, Davie, Florida 33331

68 Reviews of Rick Case Honda - Service Center

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December 04, 2016

"Beware 10% surcharge on top of labor and parts."

- Ying-Yuang Chen

I went in for oil change and brake services for my 2013 Accord. No depose of old tires or old battery. But they charge me $43.30 (10%) "CUSTOMER PAY HAZARDOUS WASTE FOR REPAIR ORDER". When I look closer to the bill, it is in the fine print for "SHOP SUPPLY COSTS". BEWARE!! The service manger mentioned nothing or murmur about it over the phone, without making it clear to me. When I called back and ask, The service manager shift blame: "It is the system that put it there automatically."

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Recommend Dealer
No
Employees Worked With
Tony Pereira
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2016

"WORST COLLISION CENTER...,,,!!!!!!"

- Pichirilo15

I have a Fiat Abarth that I purchase at Rick Case Fiat back in January , Well a couple a weeks ago, someone hit my car from the back ...Since I bought my car here at Rick Case and the other person insurance had The dealer collision center as part of the collision center approved,I decided to take my car directly to Rick Case collision center (the Honda side) BAD decision.. I took the car with a damage in the rear left side ...They call me a week later to pick up my car ,For my Surprise my car was fix but NOT the way it was supposed to be. Everything was new ( wish the insurance pay for it) but the back door was not paint it the completely. A side was Very bad paint .; then the inside ( trunk that was BLACK ) was now with white dots....!!!!,so they kept the car supposedly to fix it...Another week pass... I was call to go pick up my car , went pick up my car to find out that the back door was fix , But the left muffler tail was lower than the right and loose. And the WORST now my car has a DENT that it was NOT there before ... So one more time the car was at the dealr ..( for the third time). Now I call and explain everything to the people in charge of my case and they have the nerves to said that they will going to contact the insurance because that was something related to the accident.. I got VERY mad because first the muffler tail was something from the first time I took the car in., then the dent on the rear panel was cause by how ever was fixing the car that DID NOT KNOW what he was doing . He put either the wrong screw or put it sooo hard that cause a Dent where nothing happened before .. Now they want to charge the insurance... COMPLETE DISAPPOINTMENT WITH RICK CASE HONDA COLLISION CENTER...TOOK THE CAR FOR A REAR LEFT DAMAGE AND TOOK THEM THREE TIMES TO FIX IT AND UNTIL TODAY IT IS NOT FIX... And in top of that this people are trying to charge the insurance company for something their employees did... NEVER AGAIN RICK CASE !! If in the future I need to either buy or need to take my car to be fix , I will go Somewhere else.....RICK CASE COLLISION CENTER I WAS NOT THE ONLY PERSON THAT DAY WITH A COMLPLAIN ABOUT THE CAR NOT FIX THE RIGHT WAY....

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Recommend Dealer
No
Employees Worked With
Honda Collision Center
August 29, 2016

"Poor Customer Service"

- ArielM

Bought a car in 2010 from Rick Case and loved it. The sales service was smooth. In 2015, I needed to buy another car and returned to Rick Case. The sales services were again, very smooth. Here I am 11 months later (August 2016) and I am highly disappointed with their remaining services. In Sep 2015, I bought the car. In May 2017, I returned to the services department because the axle needed to be replaced. They stated the axle was on back-order. It is now August 2016 and the axle is still on back-order, the services department has been extremely difficult to get a hold of at all times. We also found this week that the tires we bought the car with are dry rotting and need to be replaced. I have owned this care for 11 months for an every day, high-way vehicle. I feel that Rick Case did a poor job inspecting the car and should have found the problem with the axle before putting the car on the lot for sale, as well as inspect the tires they were selling the vehicle with. There is no way that new tires would have dry-rotted in 11 months or that an axle would need to be replaced. In addition, we found that the rotors are also going bad. We have contacted Honda Corporate directly due to the Axle being on back order for so long. There is no excuse for such poor customer service. I will never be sending anyone back to Rick Case again, or be returning myself.

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Recommend Dealer
No
Employees Worked With
Nate in Services
February 15, 2016

"Awesome experience"

- Steh123

I am excited and happy about the choice.....the staff is courteous and very patient.....thank you so much.....the service was tremendous.....made my decision very easy

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Recommend Dealer
Yes
Employees Worked With
Eduardo Beato
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dexter Angry & Jeffrey Tucker
January 25, 2016

"Attention! Honda service center will rob you blind!"

- kklunk2

I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a quick decision, so I gave them the go ahead. Ended up being one of the dumbest mistakes ever. They charged me $900 to put in a new alternator. Afterwards, my fiance made a few calls to other service centers (including dealerships, not just mom and pop shops) and found out that it should have cost 400-600 tops. They charged me almost $400 just for labor. I know it overpaying to have a car serviced in the norm these days, but good lord, I did NOT think I would have to worry about my own dealership doing me so dirty. NEVER AGAIN. I am so bitter that I don't think I will even OWN a Honda after this car.

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Recommend Dealer
No
Employees Worked With
Alex Almeida
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Warshefski
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 20, 2016

"Scan you to trade your car from service dept to sales"

- justntime

Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for several recalls, car was working fine. I received call saying my transmission went while they had the car??? 6,000 to fix or trade it in for a 1,000 credit and that Honda America would pay $1,600.00 toward $6,000.00. After about a couple of weeks, no one would return our calls. They held my car for 5 months and when we should up to dealer, girl who was tending to us was no longer working there. Spoke to General Manager and Service Manager and was told they knew nothing of this matter and they did not have my car. After me continuing telling them they have my car, they agreed to look for it. Then they lost my car on top of having it 5 months. Yes 5 months. Now I get a call they found it and they want to return the car to me broken or pay them now $2,900.00 to repair car. Said a new lower price for them having my car so long, but now American Honda's offer of $1,600.00 is off the table. It's a scam to make me trade in car. I only took my car in for recalls, car had no issue at all, it has been a total of 8 months to get recalls done and them try to return my car broken. They serviced my car and just want to force me to trade it in, after they give you a high repair bill, for a car with no issues. When I gave them my car there was nothing wrong with it. 2-8-16 continue from my original review. Amazing that the only thing that is true of Alex Almeida statement is they want me to trade in my car, the rest all LIES. He also fail to mention that he knew nothing of this matter till just recently, for him to give a story line after five month and telling me that he knows that my car was not there, cause he knows everything that go's on in his service dept. this has been an issue since Feb 2015 and continued to now. He just found out about it in Jan 2016. Also the original person no longer works there. He is just protecting there mistakes and the mis handling and scamming that went on between the service dept and sales dept. At the end, now they call us a liar and offer to fix car at cost, they went from $6,000 to $2,900, he claims is cost, but call around and you will find to fix a transmission in most places is under 1,500 dollars, there cost is double everyone else. Oh, by the way, now they state that it was requested to leave car there for 5 months, really! cause that is what I needed to do with my car. and now a car that was driven to them with no issues, they are asking for me to come have it towed out. Amazing. anyone reading this, just type in goggle, Rick Case Honda Complaints. See all the other complaints. We can't all be wrong and we are all not going away to you make things right.. Customers mean nothing to them, it's all about the dollar. One more thing, the plate was picked up end of November and reason was we needed another car, cause you had ours and we called and went by your location several times and where always told, we will get back to you, because the original person who was handling my car, was no longer employed there.

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Recommend Dealer
No
Employees Worked With
Alex Almeida
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : First contact person Andrea Bedoya, now dealing with above chk box/ also Gen Mang Marc Riley
Jan 20, 2016 -

Rick Case Honda responded

Mrs. ****, We just received your post on DealerRater.com. I would like to shed some light on a few things and hopefully come up with a solution, as always, our dealership is always willing to help our guests. When you dropped of your 2003 Odyssey (119815 miles) for recall in July, we had originally just set out to fix what was the original scope of work. You also mentioned to the adviser that the engine light had also come on shortly after your last service in April. When they were driving the car into the shop, the technician realized that there was a slip in the transmission and brought it to your attention. We estimated the repair to be around $6,000. Being that you are a customer of our store, we called American Honda to see if they would make an exception and goodwill some of it to help offset your expense. Kindly enough, they agreed to cover $1600. You did not agree to fix the car and we gave the key to the cashier, as is our process, so that you can come and pick up your car since no additional work was being done. Because we value our customers property, we put your vehicle in our parking garage awaiting your arrival. Shortly after your service advisor and Rick Case parted ways, you are correct. This had nothing to do with your car being here. Your car was still here, untouched, awaiting pick up. If you left a message to your advisor and she didn’t return your call, why wouldn’t you ask for a manager or just come to our store which is very close to where you live and just pick it up? Our facilities are open from 7:00 a.m to sometimes 12 a.m. You never came here to our store until 5 ms later, that is why nobody knew that your car was here. We track cars that are actively being worked on but when a customer declines work and doesn’t come pick it up for 5 ms. It is stored here, at no expense to you, but falls off the radar because it is up to you to pick it up. When you finally came in, we easily found your car and returned it to you and yes, it was not fixed because you declined the work. At that point you asked how much it would be to fix. Honda was no longer participating in the expense because so much time had passed so we costed the entire repair down to help you and quoted you 2900. Seeing that you were still not paying that amount, we even offered to get you our of your car by trading it in unrepaired for wholesale value since it would be going straight from our dealership to the auction. You declined that as well. We never refused to give you your car. We never even charged you storage for the 5 ms you left it here. You never made an attempt to even pick up your car for 5 ms and when you finally came in, we gave it right to you. You even took the tag off your van when you left it here showing that you intended to leave it here for a long time while you decided what you wanted to do. We have offered to help you in many ways to no avail. We did not break your car. We simply informed you of problems in the transmission while we were working on another issue. That is customary for all service dept to identify problems with a car and relay that to a customer to see if they want to fix it while it is here. We are still willing to fix it at our cost or trade you out of it. Let us know if you would like our help

July 29, 2015

"Rick Case Honda's Customer Service Sucks!!! "

- Casehater

I am writing this because speaking on the phone with anyone at your dealership is too frustrating to do again today. I phoned your service department today to schedule an appointment to have a key made for my 2009 Civic. After scheduling an appointment for Thursday I asked to confirm the cost to have the electronic key coded to my car. I was transferred to Amber in your service department. She told me the price was $240.00 plus tax. I explained to her that I had previously gotten a quote from Coral Springs Honda for the same thing and the price was $135.00. I questioned how there could be such a big difference in price between two dealer's in the same county. She said she had no idea and that maybe Coral Springs Honda had quoted for a Valet key and not the electronic one. I told her it was for the electronic one. She then said she had no idea why there is such a difference and asked me if I wanted to come in or not. I asked her to please tell me the cost to have a Valet key made as I don't want to spend that much. She said she didn't know and put me on hold to find out. Twenty minutes later I hung up and called Coral Springs Honda. I have an appointment there on Thursday to get my $129.99 plus tax key coded to my car. I wanted to come to your location because I live in Davie and it is much closer to my home. I also purchased a 2010 Civic from you. I have to get my car towed as I don't have a key. So it is costing me more money for the tow. I will gladly pay the extra money to go to Coral Springs just so I don't have to patronize your facility. The way I was treated today combined with the ridiculous, inflated price you want to charge will keep me from EVER setting foot in your building again. I am a loyal Honda driver - this is my 3rd Civic and I will continue to drive them for the rest of my life. You can be sure I will not be buying any from you! And now all my Facebook friends (and yours) will see this. So now let's see if anyone at Rick Case Honda cares. From a very unsatisfied customer. Cheryl White

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Recommend Dealer
No
Employees Worked With
Amber in Service was rude and left me on hold for 20 minutes and never came back on the line.
Aug 04, 2015 -

Rick Case Honda responded

We have attempted to reach Cheryl White several times to resolve concern and have not received response. Mark Warshefsk Service Director Rick Case Honda

June 07, 2015

"Your Honda isn't "Honda " anymore"

- kingkool32

Honda America doesn't care had rude and bad THIS is dealership -guess Honda America gets a good laugh from them, I've been told BY their "expert service ad-visors " or management or sales people: 1) "what do you expect-you have a wrecked car--" -Body shop Manager after they botched the body work on my Odyssey.-oh yeah ,my wife and i also saw a car catch fire that day outside the garage while it was being worked on.)today the van still isn't right 2)I saw a mechanic EATING his breakfast in MY CAR while pulling MY CAR in the garage. 3)Had my my mag's battered and chipped when getting my tires rotated. more than once 4)"i"ll tell YOU what a noise is and what ISN'T a noise from YOUR CAR"-ad-visor 5)Ended- up replacing a perfectly good Interstate battery because THEIR testing machine showed the car's battery to be bad-Interstate tested the battery for 2 days- and the battery was fine-I had already bought a new one- dummy me!!! 5) the last 3x 's i was at Rick Case Honda-They didn't even bother to cover the driver seat with plastic 6) Had to argue with the "expert service ad-visor " and the service manager about warranty , then the mechanic didn't even put the car's front bumper back together right or tried to cover up some HE broke. and this is my favorite one so far- 7) (after telling the "expert service ad-visor" my problem- he didn't even skip a beat)-"well what do you expect-it's not a BMW " 8) IF you make an appointment time but DON'T name an "expert service ad-visor " you will have to wait longer than everyone else who DID name a "expert service ad-visor "- it's like why bother making the appointment at all. If you think your getting great service from THIS dealership , think again- My wife and used to say- "It's a Honda" meaning GOOD, dependable , quality and service , neither hold true today, -I'm probably going to sell my CR-V and buy one make that Rick Case DOESN'T OWN a dealership with like a BMW.

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Recommend Dealer
No
Employees Worked With
expert service advisor and managemnt
August 30, 2014

"Collision Center Workmanship needs improvement"

- euroclass22

Fair warning; The Collision Center at Rick Case Honda bills itself as being Gold Class, given my recent experience they fell way short. I had to escalate matters through two levels of management and after several follow up visits the end result is nearly satisfactory. I can still point to poor finish details but I just don't want to bother having to go there again. Maybe there have been lessons learned and they will be remedial steps taken to improve their workmanship but do you really want to take a risk?

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Recommend Dealer
No
Employees Worked With
Other Employees : Bruce, Collision Center Mgr; Cody, Adjuster
July 29, 2014

"Best Service Advisor Award goes to Kal Ramadan"

- whitneyfamily

The only review I have ever made before on a car service advisor was in regards to Kal Ramadan at Rick Case Honda in Davie, FL. That review was back on 8/17/11 and through the Edmunds.com website (you can google it or search through that site for it if you would like). Yet, I have decided to write another review on this same advisor at this time (nearly 3 years after my first) because my experiences with him have truly been wonderful... even exceptional with regards to my last service visit... and I strongly believe that great customer service should always be commended. I have had plenty of trust issues with previous car service advisors in my life (especially as a woman with little knowledge of cars), but I feel very fortunate to have come across Kal and have stuck with him ever since. Though Kal's quality of service represents the service department at Rick Case Honda in Davie/Weston very well, I am only able to comment on him as far as service advisors go and can recommend him without waiver. Please read on for a detailed description of my latest experience with Kal... I am writing this service review in part to help others find a truly wonderful car service advisor near them, and I am writing this review in part to also thank Kal for helping to keep my family safe in our Odyssey (though I have not told him of this yet and he did not ask for any such action on my end... never did 3 years ago before my first review, and still never has). Very unfortunately, I recently experienced 3 types of warning lights come on in my Honda Odyssey: Check Charging System, Check VSA System, and Check ABS System. As a mother of three young children (now ages 10, 7, and 5), this concerned me greatly as I am always driving them around in the Odyssey and we depend on it more than anything else we own and use. The lights came on in the late evening hours as we drove home from my daughter's dance class. Luckily, we were very close by our house (just outside our community) so we made it home and I planned to take the car to Kal at Rick Case Honda the very next morning. The car did not start though and after I had a neighbor kindly jump it for me that morning, the warning lights no longer showed. However, I proceeded with my plan to see Kal and have whatever caused the lights to go off and my car not to start fixed before allowing my kids to ride in the Odyssey again. So, off the kids went with my sister to camp as I drove to see Kal in the Odyssey. Once I was there and described the problem to him, he had my battery checked right away as I stood by the side of my car. The readings and printout that he gave me showed a battery pretty much dead without any more juice. So, we agreed on getting a replacement battery and getting the car checked out (always free inspections with an oil change and I knew I needed one anyhow) so that they could figure out if all the warning lights came on as a result of other issues that needed to be fixed or whether the lights were an automatic defense mechanism built in as a result of the battery going dead. After the battery replacement, car inspection, and test drive, Kal came to me and said that it seems everything is in order and it must have just been the battery. So, I was off and running to get last minute errands done before picking up my kids from camp. Shockingly, as soon as my kids entered the Odyssey and we started to drive off from their camp school, the battery light and Check Charging System warning light again came on. I therefore called Kal and asked him if it would be OK for me to return the car for another inspection and said that since it is the end of the day now, I wouldn't mind driving it back the next day if he thought it was OK for me to do that. His response to me was that if these signals came on while I was driving, I should bring it back to his service center as soon as possible this evening, and he would give me a rental car until my car was fixed. It was very unfortunate that they never saw the lights come on before, but since I have a new battery and it is now coming on, this was not a good situation at all. I, therefore, made my way back to Kal... who I knew officially ended his work hours at 5pm but stayed waiting for me after that so he could be sure my car was handled appropriately and I could get into a rental car and be on my way without any hassles. With my kids waiting with me, Kal called for service tech Chris (also so wonderful in communicating with me and deserves much praise as well) to our car upon our arrival and they discussed and looked at my car together without delay. They explained that my problem must be a bad alternator, working intermittently... hence, the warning lights did not come on the entire time they first inspected and worked on my car in the morning and why they could not catch the problem before. The alternator would go off and on... and because the car was forced to run on solely the battery whenever the alternator did not work, it drained the battery and the problem therefore initially appeared to just be the battery. Now that they had the warning lights on and could pinpoint the problem, they would get my car working properly and back to me the next day. My kids and I then got into our rental car for the evening without any fuss and headed home knowing we were in good hands. Even though it took a second trip that very day to see Kal for the work to all get done without any further problems with the car (that was a week ago), I understood why it was difficult for them to get to the root of the problem the first time around and simply appreciated all of the concern, attention, and expedient service I received. The work was all under warranty and I also received the rental car without any charge to me. And, the fact that Kal actually stayed after hours to assist me truly meant so much. Even though I knew I wouldn't have felt as comfortable with anyone else, I told him not to worry about me if I couldn't make it back to his service center before 5. He stayed and waited for me though and I am sure he had to probably stick around even after I left in the rental car to process the order on my car and such. (Even as I was leaving the area for the rental car, I could hear Kal and Chris working together to get the necessary diagnostic and service equipment to my car while it was still running... The car drop-off area of the service center was transformed at that moment into an emergency room for car repair, I kid you not.) I know I am fortunate to have Kal Ramadan as my service advisor and I hope others will find this review very helpful to them and decide to give Kal a call whenever they need service on their car as well. Kal is someone I trust because in my heart I truly believe his priority is in keeping my family safe in our Odyssey. We have gone back to Kal for several years now and at no point in time have I ever felt pitched or pressured to do anything. He is a big man, with a big, warm heart and this is coming from a 4'11" mother of 3! :-)

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Yes
Employees Worked With
Kal Ramadan
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