I traded in my 2014 lease after 3 years, 36 months. All contracts were signed and part of the deal was that they would make last payment on the lease. I told them i only had one payment left.
As their payment form was me making last payment and them sending me a check. So when home Sunday i was going to make the final payment early in good faith that Rick Case Kia would send the check. I mean, i got the 2018 Kia SXL Turbo right outside.
Well, come to find out while making said last payment it comes to my attention that i am in fact in a 4 year lease, 48 months. Yes, i am paying more per month than original. Yes, I did mistakenly say i had only one month. Yes, they should have double check since i was using the same financier (Kia Finance).
But the help i got from the sales kid Tomas was amazing. The help Ted Goldberg gave me with trying to find a solution was amazing. The help i received after i told Ted that i couldn't agree to the new terms and returning the lease was the next option was great. Anthony the Sale Manager who ran numbers this way and that way to come to an agreeable solution topped it off.
We met more to my side than Kia's. To keep us as customers they gave a little now for a satisfied customer. The only thing better that could have came from my mistake is that i fast forward a year and started then. AKA: this was the better of the best solutions after we, Kia and myself, made unknowing mistakes as people do.
Thank You Kia,