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Rick Case Kia at Gwinnett Place

3190 Satellite Blvd, Duluth, Georgia 30096
Sales: (770) 476-2800
Service: (866) 853-5564
Parts: (888) 401-4817

Makes: Kia|Service Center
 
Excellent
92% Recommend

Overall Rating 4.7

208 Lifetime Reviews

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Rick Case Kia at Gwinnett Place
208 Lifetime Reviews
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Rick Case Kia at Gwinnett Place Info
Hours
Amenities
About Rick Case Kia at Gwinnett Place

The Rick Case Automotive Group added its latest addition, Rick Case Kia, to the Atlanta market in 2010. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 mile nationwide warranty on all new cars, trucks, vans & SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality automobiles to all Rick Case

About This Dealer | Hours of Operation | Amenities

About Rick Case Kia at Gwinnett Place

The Rick Case Automotive Group added its latest addition, Rick Case Kia, to the Atlanta market in 2010. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 mile nationwide warranty on all new cars, trucks, vans & SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality automobiles to all Rick Case

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 AM

Saturday 9:00 AM - 9:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Television
  • Vending Machines
208 Dealership Reviews
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Reason For Visit
Sales (New)

"Now that's how you buy a Car!!! "

My wife and i could not be any more pleased with our new Kia Sorento. Hands down if anyone goes to Rick Case Kia in Duluth Georgia, you need to speak with Perry Mallory!!! He is the best by far!!! He went the extra step to make our buying experience the best it could be.. never mind that.. he went the extra mile!!! Thank you Perry for all that you put into helping us purchase our beautiful new Sorento -black Cheery I might add... Looks awesome!!!!!!!!!!!!!!!!!!!!!!!

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Sales (New)

"Excellent service"

My visit to this location to purchase my wife a car was exeptional. Drew didnt hesitate to answer our questions and get us on the road to test drive. The managment staff onsite Kevin was very helpful and personable through our car buying experince and much appreciated. Lastly Elon had great people skills and made paperwork not a big deal. Your team is worthy of a Kudos!

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Kevin Prevost Elon Smith

Rick Case Kia at Gwinnett Place responded to this review

September 18, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Sales (Used)

"Going the Extra Mile"

I recently visited Rick Case to purchase a vehicle with some challenges. I waited patiently to speak with the Salesman Emmanuel KuBandi. Mr. KuBandi listened to me and despite pushback from his Management he kept looking for a way to say yes. We even took a walk to another Rick Case delearship nearbye and they made the deal happen. Mr. KuBandi stayed with me the whole time and made sure that I was taken care of. The staff at the dealership was wonderful thanks to Mr. KuBandi. He went the extra mile and exemplified professional courtesy and customer service.

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Salesman- Emmanual KuBanDi, Finance Manager- Elan Smith

Rick Case Kia at Gwinnett Place responded to this review

September 17, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Service

" Bad experience was fixed"

Thanks for fixing the issues with my car. I'm much happier now and will recommend to friends. Thanks for also dealing with the issue so quickly.

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Reason For Visit
Sales (New)

"Sales Consultant"

I rented a car after a accident which totaled my previous car. I worked with Perry Mallory at Rick Case and he was awesome. The level of service he provided was above and beyond my expectations. I recommend Rick Case to anyone looking for a car.

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Rick Case Kia at Gwinnett Place responded to this review

August 25, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Service

"You did great job!"

This was my first time that I went to this dealer for service my car . I didn't have any experience about service a car too. They are so friendly and honest. They gave me good price, also, they recommended me all best things I needed to do for my car. They tried to fix my car as soon as possible, also, they gave me other rental car, but free, during time my car was in service, so, I could do my other responsibilities. After service I had long trip to New York, and I had to drive, But during That trip my car didn't have any problem. I want to say, Thank you so much every body, who help me to fix my car. Hope you have a great business. I want to say a lot of word to thanks of you but, I am new in U.S.A and I don't know very well English. Regards Nahid

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Rick Case Kia at Gwinnett Place responded to this review

August 19, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Kurt Trautmann Service Manager Rick Case KIA



Reason For Visit
Sales (Used)

"Wonderful!!"

This was my first time buying a car from a dealership. I was greeted with smiles and lots of knowledge about the inventory. My question were answer quickly and honestly. These guys were great!

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Rick Case Kia at Gwinnett Place responded to this review

July 24, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Sales (New)

"Best dealership experience"

Prior to coming to Rick Case, I had my fair share of bad dealership experiences and was just about defeated. I had visited all of the Kia dealerships within a 50 mile radius of me and Rick Case was about 33 miles- let me save any of you the time, miles and gas and say that you should go straight to Rick Case Kia, because I certainly wished I had. My sales consultants were Oscar Martinez Razo and Chase Crawford, along with manager Greg Gantner. All three of them made my experience a lot better than any of the other dealerships. They were patient (with my indecisiveness of the color and model I wanted), they were pleasant (when I was holding my ground), and handled my sales deal with no pressure. When it was time to sign all of the paperwork, I worked with Gary Butram in finance and he also made the final process stress free. I can honestly say, it was an all around best experience from any of the other dealerships and I strongly recommend them. Please ask for Oscar, Chase or Greg when you stop by you won’t be disappointed!

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Chase & Greg Gantner

Rick Case Kia at Gwinnett Place responded to this review

July 21, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Service

"Great service"

I came in last week with my Sorento for my 50K service. From the start when I called and Eric answered the phone it was a great experience. He set my appointment and told me Thomas would be my advisor. I pulled into service and Eric was there to greet me with a great smile and personality. He took me directly to Thomas. Thomas explained everything to me and asked if I had any questions on the services. I feel the price was fair and the service was more than great. Even to the point that Eric was able to take me to work and pick me up when my car was finished. I will be coming back for all my needs because of people like Eric and Thomas.

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Eric Wagner and Thomas Yarri

Rick Case Kia at Gwinnett Place responded to this review

July 21, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA



Reason For Visit
Sales (Used)

"Ms. Patterson"

Great guys to work with in sales! I would recommend their sales department and we'll soon see about service! Excellent bunch thus far thanks!

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Drew, Greg and Kevin

Rick Case Kia at Gwinnett Place responded to this review

July 21, 2014

Thank you for sharing your experience on your recent visit to Rick Case KIA. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Jerry Howell General Manager Rick Case KIA

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