Bought a 2008 Mazda Tribute for my daughter. Joe Perez was my sales person and he was informative and patient. He was very knowledgable about all the cars we looked at and/or test drove. He was very straight forward and efficient during the purchase process. Financing was a breeze. A slight issue developed when I noticed the parking brake light remained illuminated during the test drive. During the service process it was discovered the CV axles needed replacing. While I thought that ought to have been detected during the 150 point inspection, I was told it would not have been readily apparent. As described...I willing to accept that. There were parts issues which delayed delivery of the car by a couple of days. Joe (salesman) delivered the car to my house (quite a drive). That's customer service. I discovered another minor issue with the car after having it for a few days...emailed Joe, who talked with a service advisor who promptly called me to discuss. All in all...I'd recommend the dealer and would recommend talking with Joe Perez for the sale.

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In early March I called David in finance to get the paperwork started on the 2011 Mazda 3 hatchback I wanted. I walked in to the dealership, sat down with Joe, signed all the paperwork took pictures and I was out the door. So quick and painless as well respectful and sincere; when the time comes I will be back to upgrade my Mazda!

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Carlos took great care of me when I was in last week purchasing my first brand new car. It was the car of my dreams and I got a deal I could not refuse. Carlos called me back the next day with an even better offer he could get me and I saved a lot of money. Who does that? Carlos does. And I will be back in the future for my next dream car.

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After months and months of talking about the CX-5 I finally went in w/ my wife to take a look at it. We needed the extra space since we're starting a family and she's coming from a 2 door coupe. So we went in on a Sunday and spoke with Marvin Harvey. Not sure if it was his turn to sit closest to the door. But he won us over w/ his patience and great attitude. He talked to us about being prepared before you come into the dealership. This makes you not only a great buyer but a smart buyer. How many salesman will tell you that? Who cares if we didn't buy a car from him. I would have sent anyone to him. Just b/c he's a good guy. He took his time and showed us the Grand Touring edition of the vehicle. And with our budget we deciding that the Touring would be enough for us. So later on that week my wife went back in, by herself w/ our pre-approval, me just a text msg away,and she worked to get the deal done. So after going back and forth with the APR from our credit union and the dealer offered financing, we finally heard our finance officer from the credit union say “oh that's a great deal we can't beat that. You should take it.” So we did. And we've never been happier. Even more so the staff at Rick Case was SO PATIENT! She didn't plan on being there that long but it worked in our favor. After having the vehicle for about 2 weeks we caught a nail in the tire. Seeing as though we were right by the dealership we took our chances of pulling in and seeing if they could fix it AFTER the service department was closed. Well guess who helped us this time? The GENERAL MANAGER! He came out, greeted us, asked how he could help, whisked the car around the back and plugged the tire. Needless to say their saying of “friends for life” is spot on. Thanks Rick Case Mazda.

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I have had the best car buying experience with Rick Case Mazda. I found the car I wanted and they worked with me to get it. I was treated so well I almost felt pampered. Everyone working there was genuinely nice and helpfull in every way. My sales person Mr. Vastani was better than awesome. He went above and beyond and I am 110% satisfied with my experience as Rick Case Mazda. I am loving my new Mazda6 all smiles. Kevin of Cedartown Ga.

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I did not have an appointment and Mark was able to have my car serviced, including a oil change. The issue was resolved by the end of the day. Mark was great to work with, he let me know when the issue was resolved and my car was ready.

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The sales staff at RIck Case were very professional and efficient. Brett and Joe spent a lot of time showing me details of the vehicle and doing several test drives with me. They helped me made a quick deal. I dropped by around 4PM on a Friday afternoon and drove the new car home for dinner. Another reason I like Rick Case is that they provide a much longer power train warranty(10 years), a three day trial period, and a points program for service and parts. Great experience and great stuff.

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We purchased a new CX9 from Rick Case. Raymond Lewis was our sales associate. Raymond is fantastic to work with. He is knowledgeable about his product and really tries to make the purchase as easy as possible. Everyone at the dealership is respectful, helpful and genuinely friendly. I highly recommend Rick Case and Raymond. Probably easiest new car purchase I have made in 35 years.

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April 7th, 2013

To Whom It May Concern:

About one week ago, I visited Rick Case Mazda in Duluth, Georgia looking for a third vehicle. I had asked for a female sales person and since Ms. Wendi Sands was off that day, Ms. Rhiannon Brazell helped me. I found a pre-owned 2007 Mazda Miata that had yet to be inspected. The following day, Ms. Brazell phoned me and shared that it had passed inspection to which I went to her that day and asked her to write up a sales contract. Because she was not a sales consultant, her manager asked that she find a sales consultant to finish the transaction to which I asked for Ms. Wendi Sands.

I am here to say that Ms. Rhiannon Brazell, Ms. Wendi Sands, Mr. Steven Rotenstein, Mr. Tony Schuble and Mr. David Koegler were all exceptional individuals in providing me with excellent customer service; I hope they are recognized for their contributions to Rick Case Mazda of Duluth, Georgia and rewarded accordingly. In fact, this great team addressed all needed repairs cheerfully and professionally. And trust that I will refer Rick Case Mazda of Duluth, Georgia to my family and friends.

Sincerely,

Dr. Monée N. Merriweather

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This dealership goes above and beyond in customer service and satisfaction in all departments. Everyone is very friendly and accomodating. I wouldn't go anywhere else. Rick Case Mazda is it for me!

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