Rick Case Mazda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rick Case Mazda:
I bought a 2005 Mazda3 from this dealer about 8 months ago. When we were negotiating the price they told me that they would include the extended warranty for free. I bought the car for $15,900 and drove it home very happy.

7 months later however, I find out that the car had a salvage title on it. This voided any warranty that I had on the car and now the car is only worth about $5,000. When I confronted the dealership about this issue, they said, "It's not our problem, we didn't know it had a salvage title on it". To try and make things better, they offered to buy it back for about $10,000 which still leaves me $5,900 short of another car! They ripped me off and it doesn't even bother them.

I am pursuing a lawsuit against Rick Case Mazda, they should be put out of business!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rick Case Mazda:
I bough a car from these guys about a month ago. Car buying experience was ok, but the post-sale experience has been terrible. The temporary plates on my new car will expire in two days, but their Tag and Title person said a few days ago that my paperwork was still on her desk and waiting to be sent to the county! I have been calling my sales rep and his boss over the last two days to get this resolved, but they refuse to call me back!

Bottom Line: There are other Mazda dealerships in Atlanta with better service and comparable if not better prices. Go see Jim Ellis Mazda! The only reason we didn't go to them this time was because I wanted something out of Rick Case's inventory.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rick Case Mazda:
I've dealt with this dealer a few times ove the last 5 years. Everytime I go back, I remember why it's been so long since my last visit. The service staff are rude, they don't follow-up with their commitments such as calling when they say they will, doing the work that they say they will, or charging the prices they qoute you over the phone. In fact, their technicians like to play games by "accidentally" locking the hoods of customer cars who choose not to go through with a service. The parts department, also does not return calls and does not fulfill promises on the delivery of parts. The worst dealership in the Atlanta area, by far.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rick Case Mazda:
The initial sales experience was ok. I negotiated the price over the phone and went to the dealership to complete the transaction. It was evening when I took delivery of the car and they did not detail or prep the car for delivery. It had bird droppings on it, was dirty and the tonneau was just thrown in the back. The salesman told me that the "Detail department is pretty crappy after 7:00". Well, excuse me.

It took a month and a half to get the papers necessary to register the car. Nobody returned my calls and everybody blamed everybody else for the problem. I had to revisit the dealership a couple of times to get what I needed.

A year and a half after I leased the car I decided to go ahead and buy it off lease (the Mazda3 is a great little car). Mazda told me to go back to the dealership and they would complete the transaction there. I went back to Rick Case and they quoted me a price of $18,100 to buy my car that had a payoff of $15,700. They told me there was a "pack" on the payoff that they would not negotiate on. After a hour of arguing with them they finally told me that I could just go to any Mazda dealer I wanted to complete the transaction. I left and went to Sutherlin Mazda. I was done in 30 minutes for the cost of the payoff, tax and a doc fee.

The impression I have gotten everytime I have visited the dealership is that the sales people are nice and, more or less, well intentioned. It is the iron fisted rules of Rick and Rita Case that cause so much of the problems. Several people have so claimed, both inside and outside of the dealership.

I suggest NOT buying your Mazda there, go to Sutherlin instead.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rick Case Mazda:
The people were nice enough, and they appeared to be very eager to help us.<br><br>The paperwork for the deal was disorganized, and we had to go back to the dealership 3 times to provide them with additional documents that should have been requested at the time of sale.<br><br>Not bad, but not outstanding either.<br><br>I saw nothing that would make me choose them over any other dealer in the area.<br><br>Bottom Line...average....best of the worst, worst of the best, cream of the crap.

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