Read Reviews Rick Case Mazda

Rick Case Mazda

Rick Case Mazda

2493 Pleasant Hill Road
Duluth, Georgia 30096


(678) 804-2100

Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.6
  • Friendliness:

    4.6
  • Overall Experience:

    4.5
  • Pricing:

    4.2

24-Month Rating

based on 58 reviews

4.5

4.5 out of 5

103 lifetime reviews

Rick Case Mazda

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Certified: Rick Case Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Rick Case Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Rick Case Mazda

Rick Case Mazda opened in 1987 in the Gwinnett Place Auto Mall and has received the President's Award for superior customer satisfaction and high sales volume.

The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers.

Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides.

Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers a 10 year / 100,000 mile nationwide warranty on all new cars & SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.

In addition to delivering unrivaled service and quality

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 PM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 12:00 PM - 6:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:00 AM - 6:30 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Customer Lounge Area Parts Store
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free Drinks

RonAskin
5/22/2013 7:52:28 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jose PerezJose Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Rick Case Mazda:

Bought a 2008 Mazda Tribute for my daughter. Joe Perez was my sales person and he was informative and patient. He was very knowledgable about all the cars we looked at and/or test drove. He was very straight forward and efficient during the purchase process. Financing was a breeze. A slight issue developed when I noticed the parking brake light remained illuminated during the test drive. During the service process it was discovered the CV axles needed replacing. While I thought that ought to have been detected during the 150 point inspection, I was told it would not have been readily apparent. As described...I willing to accept that. There were parts issues which delayed delivery of the car by a couple of days. Joe (salesman) delivered the car to my house (quite a drive). That's customer service. I discovered another minor issue with the car after having it for a few days...emailed Joe, who talked with a service advisor who promptly called me to discuss. All in all...I'd recommend the dealer and would recommend talking with Joe Perez for the sale.

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micheletonogan
5/20/2013 10:05:22 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jose PerezJose Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

In early March I called David in finance to get the paperwork started on the 2011 Mazda 3 hatchback I wanted. I walked in to the dealership, sat down with Joe, signed all the paperwork took pictures and I was out the door. So quick and painless as well respectful and sincere; when the time comes I will be back to upgrade my Mazda!

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Response From: Rick Case Mazda
Added: 5/21/2013 9:17:54 AM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Michael Barlow
General Manager
Rick Case Mazda

Twitter
Bprendergast
5/18/2013 6:00:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carlos HolnessCarlos Holness
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

Carlos took great care of me when I was in last week purchasing my first brand new car. It was the car of my dreams and I got a deal I could not refuse. Carlos called me back the next day with an even better offer he could get me and I saved a lot of money. Who does that? Carlos does. And I will be back in the future for my next dream car.

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Response From: Rick Case Mazda
Added: 5/20/2013 4:54:48 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Michael Barlow
General Manager
Rick Case Mazda

Twitter
thatguyjamal
5/4/2013 6:44:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marvin HarveyMarvin Harvey
Tony  SchubleTony Schuble
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

After months and months of talking about the CX-5 I finally went in w/ my wife to take a look at it. We needed the extra space since we're starting a family and she's coming from a 2 door coupe. So we went in on a Sunday and spoke with Marvin Harvey. Not sure if it was his turn to sit closest to the door. But he won us over w/ his patience and great attitude. He talked to us about being prepared before you come into the dealership. This makes you not only a great buyer but a smart buyer. How many salesman will tell you that? Who cares if we didn't buy a car from him. I would have sent anyone to him. Just b/c he's a good guy. He took his time and showed us the Grand Touring edition of the vehicle. And with our budget we deciding that the Touring would be enough for us. So later on that week my wife went back in, by herself w/ our pre-approval, me just a text msg away,and she worked to get the deal done. So after going back and forth with the APR from our credit union and the dealer offered financing, we finally heard our finance officer from the credit union say “oh that's a great deal we can't beat that. You should take it.” So we did. And we've never been happier. Even more so the staff at Rick Case was SO PATIENT! She didn't plan on being there that long but it worked in our favor. After having the vehicle for about 2 weeks we caught a nail in the tire. Seeing as though we were right by the dealership we took our chances of pulling in and seeing if they could fix it AFTER the service department was closed. Well guess who helped us this time? The GENERAL MANAGER! He came out, greeted us, asked how he could help, whisked the car around the back and plugged the tire. Needless to say their saying of “friends for life” is spot on. Thanks Rick Case Mazda.

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Response From: Rick Case Mazda
Added: 5/7/2013 5:58:10 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Michael Barlow
General Manager
Rick Case Mazda

Twitter
kevinreeves
4/23/2013 1:31:29 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike VastaniMike Vastani
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

I have had the best car buying experience with Rick Case Mazda. I found the car I wanted and they worked with me to get it. I was treated so well I almost felt pampered. Everyone working there was genuinely nice and helpfull in every way. My sales person Mr. Vastani was better than awesome. He went above and beyond and I am 110% satisfied with my experience as Rick Case Mazda. I am loving my new Mazda6 all smiles. Kevin of Cedartown Ga.

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Response From: Rick Case Mazda
Added: 4/29/2013 4:44:47 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter
craigwturner39
4/19/2013 8:05:39 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark PostinMark Postin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

I did not have an appointment and Mark was able to have my car serviced, including a oil change. The issue was resolved by the end of the day. Mark was great to work with, he let me know when the issue was resolved and my car was ready.

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Response From: Rick Case Mazda
Added: 4/29/2013 4:44:20 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter
GTskyactive
4/18/2013 11:59:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jose PerezJose Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

The sales staff at RIck Case were very professional and efficient. Brett and Joe spent a lot of time showing me details of the vehicle and doing several test drives with me. They helped me made a quick deal. I dropped by around 4PM on a Friday afternoon and drove the new car home for dinner. Another reason I like Rick Case is that they provide a much longer power train warranty(10 years), a three day trial period, and a points program for service and parts. Great experience and great stuff.

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Response From: Rick Case Mazda
Added: 4/29/2013 4:43:23 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter
jseaman102053
4/15/2013 7:08:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Raymond LewisRaymond Lewis
Tony  SchubleTony Schuble
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

We purchased a new CX9 from Rick Case. Raymond Lewis was our sales associate. Raymond is fantastic to work with. He is knowledgeable about his product and really tries to make the purchase as easy as possible. Everyone at the dealership is respectful, helpful and genuinely friendly. I highly recommend Rick Case and Raymond. Probably easiest new car purchase I have made in 35 years.

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Response From: Rick Case Mazda
Added: 4/17/2013 5:06:21 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter
drmonee
4/7/2013 11:27:46 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve  RotensteinSteve Rotenstein
Tony  SchubleTony Schuble
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

April 7th, 2013

To Whom It May Concern:

About one week ago, I visited Rick Case Mazda in Duluth, Georgia looking for a third vehicle. I had asked for a female sales person and since Ms. Wendi Sands was off that day, Ms. Rhiannon Brazell helped me. I found a pre-owned 2007 Mazda Miata that had yet to be inspected. The following day, Ms. Brazell phoned me and shared that it had passed inspection to which I went to her that day and asked her to write up a sales contract. Because she was not a sales consultant, her manager asked that she find a sales consultant to finish the transaction to which I asked for Ms. Wendi Sands.

I am here to say that Ms. Rhiannon Brazell, Ms. Wendi Sands, Mr. Steven Rotenstein, Mr. Tony Schuble and Mr. David Koegler were all exceptional individuals in providing me with excellent customer service; I hope they are recognized for their contributions to Rick Case Mazda of Duluth, Georgia and rewarded accordingly. In fact, this great team addressed all needed repairs cheerfully and professionally. And trust that I will refer Rick Case Mazda of Duluth, Georgia to my family and friends.

Sincerely,

Dr. Monée N. Merriweather

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Response From: Rick Case Mazda
Added: 4/8/2013 5:35:36 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter
rcbeatson
4/6/2013 2:47:06 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mr. Dee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Rick Case Mazda:

This dealership goes above and beyond in customer service and satisfaction in all departments. Everyone is very friendly and accomodating. I wouldn't go anywhere else. Rick Case Mazda is it for me!

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Response From: Rick Case Mazda
Added: 4/8/2013 5:35:17 PM

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend.

Sincerely,
Tony Schuble
General Manager
Rick Case Mazda

Twitter

Reviews 11-20 >>