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Rick Case Mazda

2493 Pleasant Hill Road, Duluth, Georgia 30096
Sales: (678) 804-2100
Service: (888) 847-8592
Parts: (888) 658-3225

Makes: Mazda|Service Center

Showroom Hours: 12:00 PM - 6:00 PM Closed

Excellent
91% Recommend

Overall Rating 4.6

173 Lifetime Reviews

Rick Case Mazda
173 Lifetime Reviews

Hours: Closed

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Rick Case Mazda Info
Hours
Amenities
About Rick Case Mazda

Rick Case Mazda opened in 1987 in the Gwinnett Place Auto Mall and has received the President's Award for superior customer satisfaction and high sales volume. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also has a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality

About This Dealer | Hours of Operation | Amenities

About Rick Case Mazda

Rick Case Mazda opened in 1987 in the Gwinnett Place Auto Mall and has received the President's Award for superior customer satisfaction and high sales volume. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also has a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 PM - 9:00 PM

Saturday 9:00 AM - 9:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:30 PM

Tuesday 7:30 AM - 6:30 PM

Wednesday 7:30 AM - 6:30 PM

Thursday 7:30 AM - 6:30 PM

Friday 7:30 AM - 6:30 PM

Saturday 8:00 AM - 6:30 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Television
  • Vending Machines
173 Dealership Reviews
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kts5554
1/25/2015
Reason For Visit
Sales (New)

"Great experience!!"

Had a great experience at Rick Case Mazda. Everyone we worked with was so pleasant! Lorenzo was great to work with and was so very helpful with everything!

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Quality of Work
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I Recommend This Dealer: Yes

Employees dealt with

Lorenzo Davis

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Yes

Rick Case Mazda responded to this review

January 26, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

Chris
1/13/2015
Reason For Visit
Sales (New)

"Got a Good Deal Quickly"

We went in to buy a new vehicle over the holidays and were able to buy a new car relatively quickly while still getting a fair deal. Marvin knows the product well and understands how to provide information without pushing the product. We got a good deal on the new vehicle and probably a decent deal on our trade in. Overall it was a good experience.

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

January 13, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Suleika
1/07/2015
Reason For Visit
Sales (New)

"Just to see a car"

My husband and I, go to this dealler to see a CX5. We do a test drive, I like it. We are hyspanic, the vendor, Vincent, he speak spanish too. We are feel very comfortable. He do his work, we are buying a CX5. I believe this dealler has a great team work. Thanks! Jeffrey and Suleika

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Customer Service
Quality of Work
Friendliness
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Vincent Morales

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Yes

Rick Case Mazda responded to this review

January 07, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Nell
12/29/2014
Reason For Visit
Sales (Used)

"Came through in the clutch"

I was referred to Vincent from a coworker. I had been going through issues finding the right car for me. Vincent got me into a nice car. The service was great and I can tell Vincent really cared about getting me into a vehicle.

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Customer Service
Quality of Work
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Vincent Morales

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Yes

Rick Case Mazda responded to this review

December 30, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Jamie Lowe
12/09/2014
Reason For Visit
Sales (Used)

"Marin the marvelous!"

I cannot say enough about Marvin. He was awesome. I drove an hour and a half to Rick Case Mazda because of their reputation and I was not disappointed. Form the moment I walked in I was treated like a super star. Marvin knew I was interested in the Mazda 3 and had his top picks ready for me to look at. I was there 5 hours, I am super picky, and he was never once annoyed or short with me. Top notice customer service. And I LOVE my new Mazda3.

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I Recommend This Dealer: Yes

Employees dealt with

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Rick Case Mazda responded to this review

December 10, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

aishanicole7
12/09/2014
Reason For Visit
Service

"Always Helpful"

Anytime I come to get my cars serviced it is always a pleasant experience. Kiera and staff are fun and ALWAYS helpful. THANKS YOU ALL!!!

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I Recommend This Dealer: Yes

Employees dealt with

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Rick Case Mazda responded to this review

December 10, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, John Campbell Service Manager Rick Case Mazda

aishanicole7
12/09/2014
Reason For Visit
Sales (New)

"Best Car Purchase Experience"

From day one the staff at Rick Case Mazda in Duluth, have been extremely helpful! I love my 2015 CX-5 it's AMAZING! I LOVE MY CAR!

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

December 10, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

geodee870
11/28/2014
Reason For Visit
Service

""Wonderful Experience...No regrets""

Driving my CX-9 brings joy and satisfaction to me and my family. It is comfortable, safe, roomy, fully loaded, and no issues so far. My niece has fallen in love with this Japanese peace of engineering ingenuity, and describes it as " sexy looking, huge engine but amazingly quiet running..... No bumpy ride". Every personnel I make contact with at Rick Case Mazda treats me with dignity and respect. These are honest individuals who actually are very dedicated and knowledgeable of their duties and responsibilities. I still remember the receptionist ( Natalie ), who called be back to collect a change I completely forgot, Marvin who calls or sends friendly reminders, Adrian who maintains great customer relations, Campbell who furnishes with great coupons to ease financial burden, Wade for his superb maintenance skills,and Kiera for her welcoming smile, to name a few . Great Team. Will always recommend the team and the business ( Mazda , other vehicles) to anyone period! Geo

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I Recommend This Dealer: Yes

Employees dealt with

Natalie Ervin

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Rick Case Mazda responded to this review

December 02, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

tena.lynn
11/26/2014
Reason For Visit
Sales (New)

"Smooth Sailing "

From beginning to end any issues that we encountered where taking care without hassle . This was the best experience I have had when it came to buying a new car .. the service was exceptional .

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I Recommend This Dealer: Yes

Employees dealt with

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Rick Case Mazda responded to this review

December 02, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Karim Vencil
11/02/2014
Reason For Visit
Sales (New)

"The perfect experience from start to finish"

From the very beginning of the process, it was clear that the personnel at Rick Case Mazda, were more concerned with my happiness and well-being than they were with my wallet. My car is a dream, and the process, though long, was well worth it. Their understanding and professional, yet personable air, kept me at ease the entire time. Brian Weeks is a wonderful salesman and an amazing person.

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

November 03, 2014

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

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