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Rick Case Mazda

2493 Pleasant Hill Road, Duluth, Georgia 30096
Sales: (678) 804-2100
Service: (888) 847-8592
Parts: (888) 658-3225

Makes: Mazda|Service Center

Showroom Hours: 9:00 AM - 9:00 PM Closed

Excellent
89% Recommend
4.6

188 Lifetime Reviews

Rick Case Mazda

Hours: Closed

2493 Pleasant Hill Road,
Duluth, Georgia 30096
Rick Case Mazda Info
Hours
Amenities
About Rick Case Mazda

Rick Case Mazda opened in 1987 in the Gwinnett Place Auto Mall and has received the President's Award for superior customer satisfaction and high sales volume. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also has a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality

About This Dealer | Hours of Operation | Amenities

About Rick Case Mazda

Rick Case Mazda opened in 1987 in the Gwinnett Place Auto Mall and has received the President's Award for superior customer satisfaction and high sales volume. The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 16 dealerships - operating Honda, Hyundai and Mitsubishi dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, and soon Volkswagen in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading dealers. Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case himself along with all Rick Case managers, sales and service personnel provide customers with their cell phone numbers and are available 24 hours a day. The personal connection between Rick Case representatives and their customers is one of the many unrivaled services that Rick Case Automotive Group provides. Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also has a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund. In addition to delivering unrivaled service and quality

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 PM - 9:00 PM

Saturday 9:00 AM - 9:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:30 PM

Tuesday 7:30 AM - 6:30 PM

Wednesday 7:30 AM - 6:30 PM

Thursday 7:30 AM - 6:30 PM

Friday 7:30 AM - 6:30 PM

Saturday 8:00 AM - 6:30 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Television
  • Vending Machines
188 Dealership Reviews
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Russ
7/03/2015
Reason For Visit
Sales (Used)

"Go see Marvin!"

Marvin was an honest and knowledgeable salesperson. No pressure, just helped me buy the car I wanted. I asked for a stack of his cards and will recommend him to my friends. Thanks Marvin.

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I Recommend This Dealer: Yes

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elieli
6/23/2015
Reason For Visit
Sales (New)

"As unpleasant as without Costco"

I went through Costco to this dealership and I had one of the most unpleasant experiences in car buying. After making a deposit for a dealer-trade, I cancelled the transaction. There was a total lack of transparency, and they were incredibly pushy. Let me explain: 1. The finance manager did two things that are unacceptable. First, he lied to try to get us to buy his financing—at a much higher rate—rather than Mazda’s financing offer. When they asked about financing, we mentioned our pre-approved loan, but that we were interested in Mazda USA financing. They completed the paperwork to get the credit rating and we signed where we were told. Later we found out they had filled an application for their company, and not Mazda financing. When we asked why we could not get the financing from Mazda, at a lower rate, they said that we had a rebate that made that financing offer impossible, and we had to choose between the rebate or the Mazda financing. One truth and one big fat lie: the truth, as Costco confirmed, you cannot have both the rebate and the financing offer. The big fat lie: we did not qualify for any rebate, just the standard Costco reduced price (which did not include any Mazda rebate), so we could have taken the financing. We were very unhappy because this means we got an unnecessary credit inquiry. They did this process with a total lack of transparency and assuming we would never figure it out. 2. The second thing the finance manager tried to do is get us to sign a contract for the VIN number they were trying to get us (but which they didn’t have yet), and another contract with a blank VIN number so that they could fill it in in case the first car could not be secured. This is a total scam!!!! Why would I sign a contract for a car they don’t have? And why would I sign two contracts, one of them blank? Beware. 3. By the way, the fees in this dealership are above market. The sales man was friendly and nice, and that is why we decided to go ahead with the purchase even considering we had some issues finding the car we wanted. But the finance manager should not be dealing with clients, and for us, it was a deal breaker. In general, the whole experience felt as your typical car buying negotiation rather than a fast and efficient Costco Auto experience. The manager returned our deposit without further hassle—in this, they were very professional— and we called Costco to get a different Costco authorized dealership, where things went as smoothly as you would expect. If you are buying through Costco, I strongly suggest you get a different dealer. And if you are just car shopping, beware of the tricks in spite of other good ratings.

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I Recommend This Dealer: No

Employees dealt with

David Koegler, Finance Manager

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KieraByrd
6/02/2015
Reason For Visit
Sales (New)

"The SHEEZY!"

Rick Case Mazda was awesome. Marvin, my salesman, was awesome. Claude Brackett was awesome. And my new Mazda 3 is the SHEEZY!!! If you want great people to help you buy or lease a great car, then Rick Case is where you go. Don't delay! Do it today!

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

June 18, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Enjoy your new Mazda 3!! Sincerely, Lee Feiden General Manager Rick Case Mazda

bshinftw
5/23/2015
Reason For Visit
Sales (New)

"A Great Time"

Like the title suggest, I had a great time purchasing from Rick Case Mazda. All the employees were friendly and fantastic. One in particular, Marvin Harvey stood out. He is very bubbly and has a sense of humor. He is easy to talk to and a fantastic salesman.

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

May 27, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

cathysga
5/23/2015
Reason For Visit
Sales (Used)

"Awesome Purchase Experience!"

Bought a 2015 CX5 last night from Mona at Rick Case Mazda. It was the best car buying experience. I was getting weary of the runaround and high pressure I was getting other places. Thank goodness for this dealership that reminded me buying a car is supposed to be fun! Mona is an awesome salesperson - knowledgeable, patient, professional. Great experience!

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I Recommend This Dealer: Yes

Employees dealt with

Mona

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Rick Case Mazda responded to this review

May 27, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

RuthAnn26
5/21/2015
Reason For Visit
Sales (New)

"Marvin Harve"

Marvin Harvey is the best Salesman on the lot! He works hard and diligently to make your experience at Rick Case Mazda as pleasant as possible. He is genuine and sincere. If you are looking for a new or used car, ask for Marvin Harvey! You will not be disappointed!

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I Recommend This Dealer: Yes

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2

Rick Case Mazda responded to this review

May 27, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

awaite9566
5/19/2015
Reason For Visit
Sales (Used)

"Great place to buy a car"

Got a car in a timely manor and Marvin was great to work with, I plan on using Rick Case Mazda again in the future.

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

May 20, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

J&B of Lilburn
5/12/2015
Reason For Visit
Sales (New)

"All Rick Case Dealerships presure people into buying a car"

All we wanted to do was shop around for SUV's, unfortunately our first stop was to Rick Case Mazda. We were there for 5 hours. The salesman was very nice & laid back but then the sales manager got involed. He pressured us into buying a car that we really couldn't afford. Should have known better then to go to any Rick Case Dealer. The same thing happened to us 10 years ago at one of their other dealerships. Don't go to any Rick Case Dealer unless you are prepared to buy because they are not going to let you leave until you have a new set of keys in your hand

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I Recommend This Dealer: No

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Rick Case Mazda responded to this review

June 01, 2015

Thank you for sharing your experience. We appreciate your time and effort in providing feedback. We are sorry that we did not provide the level of service you expected. Please contact the store GM, Lee Feiden at 678-804-2100 as soon as possible so that he may look into this issue for you. Thank you for your time.

irene
5/04/2015
Reason For Visit
Sales (New)

"very pleasant "

Went in looking and went back and purchased a new car because of marvin...he was so pleasant and answered all my questions. .I bought a 2016 red mazda 6 and I am thrilled

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

May 06, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Enjoy your Red Mazda 6! Sincerely, Lee Feiden General Manager Rick Case Mazda

ceaton
5/03/2015
Reason For Visit
Sales (New)

" Over and Beyond to PLEASE!!"

To my delight, once I explained I was carless and had no transportation to the dealership to pick up my online DREAM car, Rick Case ,was on it, They picked me up!! I loved working with Marvin and Kevin, they were awesome and made the visit so pleasurable!! This makes car #3,and I promise it wont be the last!

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I Recommend This Dealer: Yes

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Rick Case Mazda responded to this review

May 06, 2015

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome back for the 3rd time to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

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