A couple hours ago I just had my first (and most likely last) experience with Rick Hendrick Toyota Scion Sandy Springs service department.
It started off with a literal bang when the door to the service bay slammed down on the bed of my truck.
Let me explain. I was waiting in line in my truck just outside the service area. There was a vehicle just inside the door so I was sitting back and waiting my turn.
I see the vehicle in front of me move out of the way so I pull up and the door opens to allow me to pull in.
But when I look inside and I can see another car sitting ahead of me. Now I drive a full size Chevy 4x4 truck and it's long and it's up there a little.
Now this guy inside motions me in, I motion to him that my truck is longer than the space he wants me to pull into, but he just waves me ahead.
So I pull in with about 2 feet of my truck still hanging out the door (and obviously I'm higher than the sensor).
I'm sitting there and this same guy walks up and asks "What can we do for you today" when all of a sudden BAM, down comes the door across the bed of my truck.
I'm shouting "What the xxxx" and this dude is just standing there looking at me.
Then all these other guys are standing around with no clue what to do until someone told this guy to stand in the way of the door sensor.
I'm still sitting in my truck dumbfounded and some loser looks at me and says "The door has four inches of rubber, it 'probably' didn't hurt anything".
Probably? Does anybody run over and look? Does anyone come over and apologize? No.
I guess that Rick Hendrick employees are taught not to say "I'm sorry".
Because I received no apology from the guy who was responsible.
So now we pull my truck all the way in and I'm standing there waiting and now nobody wants to talk to me.
Finally some poor guy who hadn't been there for the door thing walks up and asks if he can help me.
I just about exploded on this poor man who had nothing to do with this. He apologized but he didn't even know what for!
Finally I got to Nicole (My service rep) who was very nice and very apologetic (but she had nothing to do with the incident).
I figure things will be better now, but then we determine that even though I had purchased an oil change program when I bought my truck at this same dealership, it wasn't in the system.
Amazing how I got the card for it and everything but, it's not in the system so she has to put everything in.
Overall it took 20 minutes to do something that should have taken 5 and I'm still furious about the door slam and NOBODY GAVE A xxxx!
Crap like that never happens when my wife takes her BMW in for service.
I want my money back that I paid for the Oil Change program because I refuse to bring my truck back to them ever again.
I Recommend This Dealer:
Nicole (she was fine) All the other guys (save one) were useless.
Did you find this review helpful?