Cannot recommend Sandy Springs any more for Toyota service. I've been going to Sandy Springs Toyota for twenty years. All those repairs were satisfactory, service was good, and over all service very good. Apparently, ownership recently changed to Rick Hendrix Toyota . This recent experience was a catastrophe. Classic Collision delivered my Toyota van to them to fix a problem with the electric closing mechanism. Classic sent a message describing the problem on Friday to Derrick. They called also and said it was urgent. Monday we called for the status and find out that Hendrix was performing a recall repair unrelated to the service request. Derrick said the technician looked at it on Saturday and told him that it was OK. A different technician started trying to replace a shift solenoid on Monday, without my, or Classic's, permission. I rushed over to find the dash board partially disassembled with pieces setting in the passenger seat. I asked what they planned to do to fix the door and Derrick said they don't do that repair. The technician also said he can't fix the door and even noted that there was, indeed, a problem. They reassembled the dash and the radio no longer worked right. Andy, the service manager, confirmed that they can not fix the electric door and returned the car to us. He said that they would cover the cost of repair to the radio if needed, but I was able to correct the problem. We took the van back to Classic who delivered it to Nalley Toyota of Roswell. Nalley repaired the electric motor, and adjusted the door satisfactorily, all within 24 hrs. Obviously, it wasn't such a hard fix after all (for a competent shop). So sad, I'm really going to miss the old Sandy Springs Toyota Service Center, they were good.
I Recommend This Dealer:
Mark Law, Danny Jackson, Ivars Kikulis, Moses Buraleh, Armando Coronado, Shannon Green, Pieter Badenhorst, Obinna Amaefule, AJ Ajanic
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