My wife bought a 2015 4Runner 4/4/2015 after a lot of research. Based upon her sales and service experience I bought one, different color and 4WD that fall. Service visits start on time, are done swiftly with everything fully explained. The waiting area rooms and amenities are WAY above average. A few other times we've thought we had a problem but, when we called, we were told what to do over the phone which saved time and effort. We are each 74 years old and been married 50 years. One thing we agree on is that Rick Hendrick Toyota, Sandy Springs is the best vehicle service that we have ever experienced.