Reason for Visit: Sales
I recommend this dealer: No
My Review of Rickenbaugh Volvo:
When I called the dealer to see if he had a car in my price range, I was assured he did. I arrived and there was the perfect car at my price. I placed a deposit and waited. Several days later I had to call to find out that they claimed to have sold the car at auction but they had another for me. [I must point out that this salesman NEVER followed up on any request I made and always forced me to do several follow-up calls to get the answers I needed.] This other car was $4000.00 higher in price (nearly 30% higher). When I went to see the car for approval, I was told by the salesman, "Cliff has set a price of $17, 649" -- by the way, the car was not available for viewing at that time; the salesman actually had the nerve to say, "I wish you had called me so I could have saved you a trip." {Why wouldn't HE call ME?} When I finally returned to actually see the car, all the paper work was prepared for a sale. I told the salesman that I was not prepared yet to buy because the price (after taxes) was above my upper limit - a number that I had repeated to the salesman many times. Also, on the first deal, the salesman had offered a discount of $1000 plus a trade-in of my (admittedly) well-worn car of $500. On the 'replacement car' he offered NO discount and a trade-in of $100! <br> <br>The salesman pushed me off onto his manager, Cliff, who was a pleasure to deal with ... but it was apparent that he had NO IDEA that the price was still an issue and he began completing the deal. I stopped him. It was also clear that he had NO IDEA that I had set a total 'out-the-door' price of $18,000.00 tops. He informed me that the price was $18,999 and had been reduced to the $17.6K price -- this was COMPLETELY NEW news to me, the salesman had NEVER told me of the original $18,999 price. <br> <br>Then I was sent on to deal with someone else who offered a price of $17,200 PLUS $1895 for an extended warranty! Wow, it went from bad to worse.<br> <br>Now, I have no idea if they actually sold that original car to an auction or, in fact, had gotten a better offer from some other buyer (though I admit I tend to believe Cliff that it was sold at auction) but there was no attempt to make up for these failures, slights and "bait-and-switch" tactics. They burned up 3.5 hours of my time on Wednesday and let me walk without EVER trying to really make up for their failures on the first deal.<br> <br>For a price of $16,750 they'd have had a sale ... but now they have bad reviews on the Internet, a negative report at the BBB and terrible word of mouth that will no doubt spread. So I say, BUYER BEWARE at this dealer.
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