Ridgefield BMW-Mazda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ridgefield BMW-Mazda:
This is a follow up from the previous review.
I stopped by the dealership and spoke directly to Bob Zimmermann (Service Manager). I told him the story about my wife’s experience a couple of days before. He was extremely apologetic and proceeded to follow up on what happened. He arranged to get us a loaner and set up an appointment. All in all very professional. Thank you Bob, you have reinstated my firm belief that BMW is all about Quality and Service.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Ridgefield BMW-Mazda:
I had a problem with the sun roof on a Sat. afternoon and drove to the dealership.The service dept. was closed but a very nice salesman tried to help me out with the problem. He couldn't get it closed so he suggested that my wife return on Monday morning at 7:30am when they opened. She arrived at the dealership spoke to the service department rep. and explained the problem. She also explained that she had to travel to NJ for a meeting that morning. My wife inquired about a loaner (which the salesman said would be furnished)the service rep rudely said "We don't give loaners, we rent them" My wife said that would be fine if it was going to take a long time to repair. The service rep. said it wouldn't and to have a seat in the waiting room. One hour later my wife went back to the service desk to inquire about the car. The service rep (chatting away with one of the people she works with)stated that the car was completed, they would bring it around. Ten minutes later, my wife inquired again about the car. The service rep rudely said "it takes a minute to bring it around". With that she hands my wife the key. No paper work at all, when my wife is driving she hears a noise from the sun roof, its not closed completly. The switch does not work.
Overall a very bad experience. I am going back to the service dept. today to speak to the service manager about the problem. Will post my result.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ridgefield BMW-Mazda:
I saw a car for sale on line, and live in the VA area. Robert did a great job describing the car, and sent me additional photos via email. <br>When I arrived the car was better than described, the financing was still available and the owner met me. They over extended themselves throughout the process of test driving it, thinking about it and getting me out the door with the car. By far the best used car experience I've ever had. I highly recommend this dealer, and plan on going back to them to have a 6-CD changer installed and Lo-Jak as well. They are worth the drive out of the Metro DC area! -Walt

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