Rivergate Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Rivergate Toyota:
I left my Avalon for service. When I picked it up I had body damage as a result of the service dept. Then I have been through a hassle to get it resolved. Rivergate Toyota has lost my business forever.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rivergate Toyota:
bought my toyota corolla from Rivergate Toyota in July of 2002.Myexperience was horrible to say the least. The salesman was horrible to me; treating me in a disrespectful and belittling way; the finance guy was even worse. There were many optional features in the loan that he did not tell me about, the vehicle was markedup by more than $4000.00 total, I caught this just as I was leaving the financing office and asked him why he did not explain the optional features to me, he said he did not coz he didn't think I'd understand what he was talking about. To make matters worse, I had impeccable credit but he charged me more than 13% in interest rate. this was like adding insult to injury, I told him to take the optionals off the loan which he did without appologizing for not pointing them out to me. Six months later I refinanced the loan with a credit union for 5%.Next came my first service visit about one week afer buying the car. The car was running low on power steering fluid; The steering wheel was so stiff, I had to manually manuever it to turn. I went in to have it checked, the guy that checked it told me there was nothing wrong with it even though clearly anyone could feel there was something amiss, I still had to pay the co-pay even though technically they didn't fix the problem. Needless to say; I haven't been back to this dealership. I felt disrespected and would never recommened this dealership to anyone. I hope this people learnt a lesson and I believe in karma, I'm a black African but I'm smart and know the ins and outs of the system. Be carefull who you try to con, you'll meet your match someday.
Mercy K. Nashville TN

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rivergate Toyota:
I bought my toyota corolla from Rivergate Toyota in July of 2002.Myexperience was horrible to say the least. The salesman was horrible to me; treating me in a disrespectful and belittling way; the finance guy was even worse. There were many optional features in the loan that he did not tell me about, the vehicle was markedup by more than $4000.00 total, I caught this just as I was leaving the financing office and asked him why he did not explain the optional features to me, he said he did not coz he didn't think I'd understand what he was talking about. To make matters worse, I had impeccable credit but he charged me more than 13% in interest rate. this was like adding insult to injury, I told him to take the optionals off the loan which he did without appologizing for not pointing them out to me. Six months later I refinanced the loan with a credit union for 5%.Next came my first service visit about one week afer buying the car. The car was running low on power steering fluid; The steering wheel was so stiff, I had to manually manuever it to turn. I went in to have it checked, the guy that checked it told me there was nothing wrong with it even though clearly anyone could feel there was something amiss, I still had to pay the co-pay even though technically they didn't fix the problem. Needless to say; I haven't been back to this dealership. I felt disrespected and would never recommened this dealership to anyone. I hope this people learnt a lesson and I believe in karma, I'm a black African but I'm smart and know the ins and outs of the system. Be carefull who you try to con, you'll meet your match someday.
Mercy K. Nashville TN

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