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Riverhead Auto Mall
Riverhead, NY
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 433 reviews
March 31, 2024
Last visit I dealt with Fran, who was polite & professional. The previous visit, I dealt with Joe, the manager. He was very aggressive & condescending, which I felt was because I'm a woman. I've professional. The previous visit, I dealt with Joe, the manager. He was very aggressive & condescending, which I felt was because I'm a woman. I've been a loyal Hyundai customer for many years & I should be spoken to appropriately. I hope I never have to deal with him again. More
by dogperson7
Employees Worked With
Fran, Joe
Helpful March 05, 2024
Very knowledgeable,professional, prompt service. The associate I dealt with very nice and I felt confident that I was in good hands I would recommend the company highly I appreciated how simple The associate I dealt with very nice and I felt confident that I was in good hands I would recommend the company highly I appreciated how simple business could be More
by Solutionsbykc
Employees Worked With
Thomas Maiorini , Ken Maxwell
February 06, 2024
Just bought a 2024 Hyundai from Riverhead Hyundai. Mike Dougherty was my salesman and a pleasure to deal with. A pleasant easy-going negotiation, without any high-pressure sales techniques at all. Mik Mike Dougherty was my salesman and a pleasure to deal with. A pleasant easy-going negotiation, without any high-pressure sales techniques at all. Mike is knowledgeable and efficient. highly recommended. When I found discrepancy in the final billing Tyler the finance guy along with mike quickly corrected it so we could close the deal. More
by jmiranti
Employees Worked With
Michael Dougherty
January 16, 2024
Friendly , clean , comfortable ,fast and efficient all describe Riverhead Nissan service department! I highly recommend them . describe Riverhead Nissan service department! I highly recommend them . More
by Nikkar89
Employees Worked With
Jerry - Donna was not working when i was there, KEN HIZ
January 16, 2024
The service managers are awesome ,,, Jerry and Donna are right on point !! They explain with detail the work that’s needed on my rouge !! They are a great asset to Nissan !! right on point !! They explain with detail the work that’s needed on my rouge !! They are a great asset to Nissan !! More
by Chefdr57
Employees Worked With
Donna Harrison, KEN HIZ
December 30, 2023
Finance manager refused to honor the deal agreed upon. Greed The rating is no stars for breech of promise, The New Santa cruz XRT was not detailed before delivery and the second key was with held result Greed The rating is no stars for breech of promise, The New Santa cruz XRT was not detailed before delivery and the second key was with held resulting in a return visit??? If car was detailed they would have seen the leaves and swimming pool of water in the bed., ? The sales man hastily wiped it out and attempted to wash the front window. Contract states 3 miles at delivery yet Odometer was at 74?? Seems to be a history here. for poor performance. More
by OLDGOAT33
Employees Worked With
tyler, Michael Puleo, Mark Hertzovitz
December 23, 2023
Google review summary 5 4 3 2 1 4. 1 (564) Reviews All lease36 finance25 call20 trade14 +6 Sort by Most relevant Newest Highest Lowest J Kowaleski Local Guide·45 reviews 1 (564) Reviews All lease36 finance25 call20 trade14 +6 Sort by Most relevant Newest Highest Lowest J Kowaleski Local Guide·45 reviews a week ago NEW I would give zero stars but then this won't post. I have my 2018 Hyundai Elantra there for 5 days. I brought it in because my mechanic said I needed a new motor and that Hyundai has a special policy out to cover bad motors. Service says the … More Shirley Glover 5 reviews·1 photo 2 weeks ago NEW I explained what I was looking for and got exactly what I wanted, and then some, at an excellent price! The entire process of trading in my old car, buying the new car, updating insurance and DMV processing was done in house for me. I went … More Photo 1 in review by Shirley Glover Riverhead Hyundai (Owner) 2 weeks ago We appreciate your kind thoughts about Riverhead Hyundai and Dave Hill's team. The seamless trade-in process and house-keeping: insurance, DMV processing et al, embody our customer-centric approach. Your recommendation means a lot to us; thank you for sharing your experience. Tyralynn Pellegrino (Tyra) 2 reviews·4 photos 3 months ago I was so happy leaving with my 2023 Hyundai sonata! I was helped by Mark! He’s such a pleasure to work with, but not just as a customer. All his coworkers speak incredibly highly of him! The manager and finance man Tommy and Wallace were … More Photo 1 in review by Tyralynn Pellegrino (Tyra) Photo 2 in review by Tyralynn Pellegrino (Tyra) Photo 3 in review by Tyralynn Pellegrino (Tyra) Photo 4 in review by Tyralynn Pellegrino (Tyra) Riverhead Hyundai (Owner) 2 months ago Tyralynn, we're happy that you left us a five-star review and a recommendation for our services. It brings us joy to learn that our Sales Team was a pleasure to work with and made sure you had a stress-free experience while purchasing your new 2023 Hyundai Sonata. Should you need anything, please don't hesitate to reach out to us at Riverhead Hyundai. Geoff Jenkins 6 reviews 2 weeks ago NEW Service was good. Waiting room was bad. Fix the bathroom door! Give us a room to hang out in not just a hallway. Sales guys are lazy. I asked about leasing a car for one of my employees and Mr … More Riverhead Hyundai (Owner) 2 weeks ago Geoff, We value your feedback here at Riverhead Hyundai. When given the opportunity, I would like to speak with you about your overall waiting room experience at our Service Department and the level of customer service you received from our Sales Team. Will you please reach out to me so we can discuss this further? Thank you, I would give zero stars but then this won't post. I had my 2018 Hyundai Elantra there for 5 days recently. I brought it in because my mechanic said I needed a new motor and that Hyundai has a special policy out to cover bad motors. Service says the motor in this car isn't covered "Let us do a diagnostic for $189 it's probably a knock sensor" Says Stacey in service. She basically says my mechanic is an idiot with old diagnostic equipment. I agree to have them run the diagnostics. She calls me on Weds and says there oil leaking into the spark plugs but good news-you don't need a motor. Spark plugs, oil change,valve cover gasket, pcv valve, some throttle thing with a total price of $1250. Then we'll run it through the diagnostics again and it shouldn't be anything major. So I agree. On Friday (today)I call there to see what's going on and she tells me the timing chain is bad $3000 + to fix it! Why would I agree to $1250 if there was another $3000 coming?? Why didn't the 1st diagnostic show a bad timing chain?? She says she'll adjust my bill and it's now $1398!! When I pick up the car my bill is $1650! I tell the service mgr Jason I'm calling the corporate office and the Better Business Bureau to complain. He responds with I don't care what you do! Feels like bait and switch. More
by jkowaleski101
Employees Worked With
Jason, Stacey
