Riverside Ford Lincoln Mercury Inc.

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Riverside Ford Lincoln Mercury Inc.:
I live in Chicago but was on my way to Florida on vacation with my family when my Expedition broke down. I feel very fortunate for this problem to have happened where it did. The people in the service department at Riverside Ford where fantastic! They were able to fix my Expedition quickly and get us back on the road. Plus they were very friendly and I felt like they really cared about helping me and my family. There is a great waiting room and my kids loved being able to watch tv while we waited. All in all, a great epxerience!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Riverside Ford Lincoln Mercury Inc.:
Have been bringing my truck to Riverside since it was new. Gotten noting but first class service experience. Everyone that I have met is very friendly and helpful. Was referred there by people from work. They do service work on my empoyer's fleet. A great place to go.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Riverside Ford Lincoln Mercury Inc.:
Hopefully this review will help to avoid others having to go through the kind of ordeal I had to with Riverside Ford's service dept and owner, Terry Tiller.

I brought my Ford p/u into Riverside Ford to diagnos a transmission problem. After replacing 3 parts over 3 months they told me I needed a new transmission. After discussion that they would stand behing their work, I approved of the transmission to be replaced. Riverside told me they could not diagnos the problem unless a light on my gearshit was on, which is why they couldn't find out what the problem part was.

After a new transmission was installed and the problem was not resolved, I asked Riverside Ford to re-install the old transmission and they stated that they could not becuase once the fluid was drained it would not be usable (Steve Bazemore, Service Manager). I later learned this was untrue.

Terry Tiller informed me that he would not stand behind the work and would not work on my vehicle because they couldn't fix it.

I took my vehicle to AAmco Transmissions and they promptly diagnosed the problem. They Showed me the transmission control module (TCM) output which showed the error codes. A Ford tool, standard in any Ford service dept. downloads the TCM codes, thus there was no reason to have to have a light on the gearshift lever on in order to find the problem.

AAmco replaced the transmission range sensor (Riverside Ford had installed the bad sensor back on the new transmission). The transmission now operates perfectly. 1day, under $150.00, fixed.

Riverside Ford charged me over $3k and would not refund a dime. Yes, I could take them to small claims and probably mop up the floor with them. They are not worth my time. Through circles of friends I have heard nothing but similar experinces with Riverside Ford.

Advise: Do not have a vehicle serviced at Riverside Ford. I haven't purchased a vehicle there so I cannot speak from experience however I would hesitate to purchase a vehilce from someone who is dishonest.

Share on Facebook

Was this review helpful to you? Yes | No