Brought in my old Honda CRV for major service, cost $2300+ I am okay with this, willing to pay the costs, brought in on a Friday before 3 day weekend, they ordered the wrong part for my window repair, ask me to come down for a rental, can't have a rental because I don't carry full coverage on my 14 year old Honda. Of course they don't tell me I have to have full coverage for their rental car. The entire time I am dealing with Irwin, and he is patronizing and condescending something that really doesn't sit well with me. Now I can't have my car back until the following Wednesday because the place they get parts from is closed on Saturday so they can't order them until Tuesday. I make them show me the car in pieces and the wrong part, they think I am being unreasonable but I was not, I wanted to be sure they weren't lying to me. There was such an oiliness to the guy I was dealing with. They call me on Wednesday morning and tell me they didn't get the part because a transformer blew and they did not have electricity or internet at the Dealership all day on Tuesday. They knew they didn't order the part on Tuesday but waited until Wednesday morning to tell me, so now I am stuck at work, with no way to get anywhere because my mom has dropped me off and left town. Great customer service don't you think. When I asked why didn't someone pick up their cell phone and call the parts division in Torrance and order the part I was told that just cannot be done. It must be ordered over the internet, when I asked why someone didn't pickup a laptop and go to a place that had internet access and order the part, I was met with mute silence. I guess they aren't the brightest bulbs. Obviously at this point I am really angry and my service guy tells me and I quote "You are calling me incompetent" which literally pushed me over the edge. I NEVER called him incompetent how dare he indicate that I said something I NEVER said. However I do believe they are incompetent. I run a company and if my internet and electricity went out, I have a backup plan. I had to tell this individual to never call me again and to assign me a different service person as I would not deal with him any further. Lets just hope they fix the vehicle correctly and that I NEVER EVER have to return to them for anything. Funny thing is that over the weekend we decided to buy another Honda, going to Moreno Valley for the purchase.
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