Absolutely awful experience. I have been hung up on, and given the runaround for over 3 months. I am a personal assistant and have been working with Rivertown Volvo/Subaru on a problem my employer had with their most recent Volvo purchase. (They have 2 Volvos and were loving them until dealing with this dealership.) When my employer purchased the car they were given a non-programmed key and told that the key could be programmed for free at any Volvo dealership. When I took the key to be programmed I was told that it was the wrong key, and upon further inspection the two keys (one which was programmed and one which was not) were completely different. (Different buttons, different decals) When I called the Volvo of Columbus I left messages and voicemails and got the run-around for days. They never call me back and I wind up having to call multiple times a day until they girls at the front desk get annoyed enough to get someone to speak with me. They denied that it was the wrong key, and told me to send in the key. So at my own expense, we sent the key back. (We were told we would be reimbursed for the shipping but with the amount of time my employer would be paying me to call them for 3 months it hardly seems worth it.) After 2 weeks of trying to get a hold of someone they claimed that it was the correct key, which it clearly wasn’t. They gave me the option of getting the key from Volvo of Marietta, but in order to do that we needed to wait on a check from Rivertown to pay the guys in Marietta (totally understandable.) After playing phone tag for another two weeks (speaking with Tommy, Mike, Paxton, Sarah, and several others) Volvo of Marietta spoke to Paxton, who told them the check would be on it’s way once they got an invoice. Marietta sent them an invoice (I know because I have a copy of it.) 2 weeks later they still have not sent the check so I call back and FINALLY (after asking to speak to managers since February and getting no further than Paxton the sales manager) got to speak to a “new” owner who refused to give me any corporate information. (I was told to google it and that he didn’t know it.) I personally E-mailed him the invoice for the new key today...3 months from when I originally tried to get this fixed, and he says he will take care of it. Even today, I got plenty of excuses over the phone about why this would happen. This is not just a one time mistake, this is a 3 month long saga of complete customer negligence. Dealing with this is enough to make me never consider buying a car through the dealership or Volvo. Luckily for me I get paid to deal with silly things like this. I’m not lucky enough to have a personal assistant, and I would never have the time to track these guys down the way I have had to in order to fix such a simple problem. The actual solution will probably take no more than 30 minutes to fix. It should NEVER take 3 months to do something as simple as getting an extra key. I have never had customer service so bad in my life and I would not wish this kind of treatment on my worst enemy. Terrible service.
I Recommend This Dealer:
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