Riverview Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Riverview Toyota Scion:
got a great price..then Financial Mgr. claimed: 1. the extra cost service contract was a good deal because my new car, RAV, requires synthetic oil. 2. the extended warranty was advisable because the Toyota 3yr/36K basic warranty excludes gaskets and seals in AZ. 3. the optional security system includes an engine immobilizer. You need to know 1 and 2 are false...Toyota does not require synthetic oil..the cheaper, 'dino' oil does fine and according to two other dealerships, the 3 yr/36 basic warranty DOES cover seals and gaskets..they are NOT cosidered normal wear and tear items. Regarding 3, the 09 RAV has an engine immobilizer as standard equipment. Riverview's response to the Attorney General's complaint I followed was that they believed I "simply misunderstood the representation of these products". I am a former state investigator and I think I misunderstood nothing of what was claimed to entice me to spend more money. In addition, my spouse was present and witnessed the claims of the Financial Mgr. ( I purchased none of the options described). I suggest you consider taping convo's which may occur in similar circumstances ...and if bogus claims or statements are made, report it to your local AG office.

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