Robert Loehr Dodge Chrysler Jeep RAM SRT
Cartersville, GA
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43 Reviews of Robert Loehr Dodge Chrysler Jeep RAM SRT
I have a 2013 Dodge Durango. We took it into the service department back during the summer to be repaired. They kept it for 2 weeks and said it was the key fab or wireless igniti We took it into the service department back during the summer to be repaired. They kept it for 2 weeks and said it was the key fab or wireless ignition module. We decided to replace the key fab and that did not fix the problem. We were told that the Winn unit was approximately $800 to have replaced. My son had his replaced approximately 1 month ago and it cost him around $850. Now they want to charge me $1250 to just replace the Winn unit with NO keys. How can a price jump that much in 1 months time. 🤔 We have recommended all of our friends to this dealership to purchase cars. The sales team is great. BUTT the service department is lacking. More
Great dealership, straight forward and honest. Tim White did a terrific job with the Ram truck buying process. I would highly recommend Tim and the dealership if your looking for a truck. John Tim White did a terrific job with the Ram truck buying process. I would highly recommend Tim and the dealership if your looking for a truck. John Robertson More
Service department is a joke. .. 180 dollars spent just to be lied to. Do not support Roberts bald headed wealth. That wealth only fuels the angry service managers obesity. .. 180 dollars spent just to be lied to. Do not support Roberts bald headed wealth. That wealth only fuels the angry service managers obesity. More
I have been trying to get a part for a Chrysler Crossfire for 7 months tru a local source with no luck. I called the parts dept here and spoke with Scott Prince. He immediately researched my problem, gave m for 7 months tru a local source with no luck. I called the parts dept here and spoke with Scott Prince. He immediately researched my problem, gave me excellent advise on how to handle it and went way out of his way to help me find a solution. Based on the quality of service I received from this dealership, I would recommend them highly. More
I purchased my car new 8 years ago new…service was great while I was under warranty; I continued using the service department after my warranty expired, the guys were great! However in the past year…servic while I was under warranty; I continued using the service department after my warranty expired, the guys were great! However in the past year…service has slipped and resulted in me being concerned for my safety. My expectation over the years were that problems identified during a service would be brought to my attention& we would correct them or schedule another service. My last service..I had a tire rotation completed…upon leaving I felt a shake in the tires & immediately returned. I was then told I had 2 bad tires & bad shocks…(Note: all four tires were handled during rotation. That I paid for) I requested a quote 4 times for these repairs…the response was I’ll get it right to you… I had my car serviced today for the first time ever by another company… This was not my first bad experience; but the last straw…Just be cautious when doing general service…safety items might be overlooked More
So it happened again. We found ourselves in a situation no vehicle owner ever wants to, in need of a complete engine swap. I can say that Todd Simmons took the time to walk us through our options both cost no vehicle owner ever wants to, in need of a complete engine swap. I can say that Todd Simmons took the time to walk us through our options both cost wise and investment wise. Once we made the decision to move forward with getting a new motor he got us in and out of there on time and budget. I can't say thanks enough for making a tough situation a pleasant one. Oh and she is purring like a kitten. More
I'd like to give a shout out to the whole staff Cody the owner the whole maintenance department parts department they are fantastic and I will always get my vehicle repaired there. owner the whole maintenance department parts department they are fantastic and I will always get my vehicle repaired there. More
Today I brought my car in for oil change and to check out some items. As always Josh greeted me with a smile and called me by name. That's very impressive because it makes a customer feel important. I l some items. As always Josh greeted me with a smile and called me by name. That's very impressive because it makes a customer feel important. I left the car for the day. Josh called to tell me 2 not very costly items were needed. I didn't hesitate to tell him to add those, because I knew I could trust him. He's a man of high integrity, something very hard to find these days. I'm also impressed with his pleasant personality, his positive attitude and his knowledge. Robert Loehr is blessed to have him. I've often made it known that I will purchase my next vehicle there, due to the excellent service I've had for the last 6 years. I recommend the company and service writer Josh to everyone who wants great service, respect, and trustability. If I could give more than 5 stars I would. Martha Ray More