My Review Of Rockenbach Chevrolet:
This review is coming from someone who always avoided Rockenbach due to bad experiences in the past. I decided to give them another try because I live in the area and did not feel like driving to another town.
In the past, I felt like I was swimming in the Ocean with a bunch of sharks. This time, the entire atmosphere was different. There was an Equinox in the showroom that I sat in and took time looking at without anyone approaching me. I liked the time I had without any interference!. Then a lovely southern gentleman, Ed Risher came up and asked me if I needed any help or if he could answer any questions. I explained that I was researching what kind of vehicle I wanted and that I wanted to test an Equinox. He brought up an Equinox close to it. ( they did not have one exactly). I liked the Equinox and the was Ed handled himself. I came back with my husband another day and once again Ed was courteous.
I found an Equinox that I liked in Wisconsin.My husband and I came in to put money down on that vehicle and work the entire deal with my trade in. Ed tried to get that one, but the dealer sold it before we could get it. He spent time to find another. It was in WV. He worked with management to honor our original deal even though this Equinox had one extra option. It took a while to transport it and during that time Ed kept in contact with me, assuring me that the deal would not change. Well, he was true to his word and so was Rockenbach. I hope that they continue to act in this way because it was truly a very nice experience.
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