Rockingham Toyota Scion

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Mark - Service Manager & Paul

My Review of Rockingham Toyota Scion:
I believe windshield was cracked due to a manufacturing defect. Mark the service manager agreed that chip off the crack could happen after the crack appeared due to the nature of tempered glass. Resolve was to have a Toyota Representative look at it. Representative would not be in for a week longer then Mark had quoted me. I would have to leave my vehicle to have it looked at becasue I work and if the dealership would not accomodate a "loaner" vehicle, I could rent one from them. When I told Paul that I would have the windshield replace elsewhere and told him that my brand new Rav 4 would not spend a minute in his service shop for the time that I possessed the vehicle his response was "OK". (I had my last car for 10 years). Obviously Rockingham Toyota has no problem losing out on service dollars in the long term.
I would also like to mention that due to my service conflict my husband did not think twice to purchase his 2010 Tacoma Sport from another dealership - even though my vehicle purchase from Rockingham was a very good experience. Maybe Rockingham is good at getting you into a car, but not into keeping a long term customer.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim, Eddie, Nelson

My Review of Rockingham Toyota Scion:
I had a wonderful experience dealing with the people at Rockingham Toyota.Tim, Eddie and Nelson were great! There was not one negative thing i can say about purchasing my car from this dealership! Everyone I dealt with were exceptionally friendly and pleasant and very professional and accomadating! I am sure if there is any problems down the road with my car, they will continue with there great service!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Edie R Najeeullah and Mark

My Review of Rockingham Toyota Scion:
Thanks to the owner and the service department for reaching a positive outcome on
a problem I had concerning a set of bridgestone turanza tires on my 2008 toyota camry.

In particular I thank Eddie R Najeeullah/sales manager for his assistance in resolving this problem.

Toyota is a quality product and should, in the future make sure that the tires are commensurate with the product being sold.

Sincerely,

Richard Burke

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jay & Tim

My Review of Rockingham Toyota Scion:
I took my daughter for her car shopping. I only have good things to say about the sales Jay but I am not happy with the finance guy Tim.

Jay was friendly throughout our visit and made suggestions as though he was on our side more than on dealer's side. He made sure we would be happy about the deal. There was no pressure whatsoever from him. We test drove two cars and viewed one more. He spent close to two hours with us. I strongly recommend everyone to work with him. There was another friendly and helpful employee we worked with but I did not get his name.

When I need to sign the paper, however, the experience was not totally pleasant. First, I was pushed to buy all kinds of "options/extended services, etc". I rejected them all except the Lo Jack. I was told by Tim that this option would cut my daughter's comprehensive insurance by 35%. I roughly went through the math with him and figured I could recover the cost in 2 years. That is NOT TOTALLY TRUE.

Later, I found out from my insurance agent that the keyless entry option already gave us 20% off comprehensive. So the actual saving from Lo Jack is only 15%. That means the cost recovery time will be pushed further away. I was not happy at all. At Tim's position he definitely knew this fact. I can only say that he intentionally misled me to buy this option. He was the only employee there at the dealership that I felt was not on my side, unfortunately.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Malone, Bob Lasher, Bill Farrah

My Review of Rockingham Toyota Scion:
These folks contacted me when I had a deal in place, ready to go, with a competing dealership. They told me they would price it sharply enough for me to switch- and they did. They even brought my trade (which was in need of major repair) over to their dealership at their expense. I was coming from out-of-state to pick it up, and they all stayed late to do the paperwork with me. They treated us exceptionally well and I have NO HESITATION in recommending these folks to anyone!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Enright

My Review of Rockingham Toyota Scion:
I purchased a brand new 2009 Toyota Venza from Rockingham Toyota approx. two weeks ago. The whole experience from introductory sales/info to signing the purchase/sales agreement was a pleasure.
Your dealership exemplifies excellent customer service in every way.
The salesperson that I dealt with, Jay Enright, deserves kudos for his ability to steer me into the right vehicle for my needs. I like his style: professional and insightful.
Over the last few decades, my family has bought several vehicles from Rockingham. I intend to do all my business with your company.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: William Farrah

My Review of Rockingham Toyota Scion:
A very positive experience with all sales staff. William Farrah (salesman) was a pleasure to deal with, direct and informative.

We where shown all of the departments and introduced to the staff. Will have the car serviced there.

We were not pressured,I was surprsed by the lack of the usual pressure about price and extra items that we were not interested in.

We would recommend this dealer to our friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jay Enright

My Review of Rockingham Toyota Scion:
I visited the dealer to look onto RAV4, I met Jay, really nice guy, explain me everything about car, techniques used in car, deifference. & Answer all my questions very politely. Definately I would like to give them business. Also I will recommend others for them.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Lee

My Review of Rockingham Toyota Scion:
One week into my new prius, I had questions about what type of gas to use (87,89 or 93 octane), and whether I should be changing the oil and oil filter more often than the recommended 5,000 miles.
Rockingham has a website where you can submit questions, and the next day Mike Lee calls and spends 15 minutes amswering all my questions, and then making sure I don't have any other concerns. OUTSTANDING !!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Lee; Chris Prescott; Robert Lasher

My Review of Rockingham Toyota Scion:
Simply the best. I went online, contacted places via the internet and also via phone. I dealt with people at Ira Toyota, Jaffarian Toyota, Herb Chambers, Boch, and Woburn Toyota. No one could match Rockingham in terms of price and lack of hassle. There was no pressure and no reason to haggle - they started me off with a great price, one I couldn't get from others after wasting lots of time. None of the - "I'll have to ask my manager" or pressuring me to make a decision or give them a deposit.

In addition, Robert Lasher in finance got me a great loan rate, saving me over $500 in interest from my credit union. He was also a no-pressure, no hassle guy. Because we were from Mass. he coordinated with our insurance agent and did everything so we could register the car.

Finally, Chris Prescott was outstanding. After the car was bought and we were done with financing, he could have gone home as he was done for the day. Instead he stayed an hour with my wife and I, going over every detail of the car and how to operate the navigation system, and then she went home and he introduced me to the parts and service people and made sure all my questions were answered. He even programmed the bluetooth connection for my phone before I drove off. He could not have been nicer or more patient. You can't find people like this at Ira or Boch or Herb Chambers....i don't know why.

I've bought cars where I felt I paid too much and it bugged me every time I'd step in the car. Now, I am reminded of what a no-hassle delight it was at Rockingham Toyota.

R W
Marblehead, MA

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