Rockville Mitsubishi/Herson's Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
They repeatedly called me for services beyond what was covered by the insurance of the person who hit my car, using intimidating tactics.
In one of my many complaints, the adjuster, Michelle Baron, insisted that a
problem with the lock cylinder on the left front door was apparently due to vandalism, and not any error on the part of Herson's for a previous recent repair. Thus they refused to accept liability. Also they would not put back my damaged front bumper so I could get a second opinion. Unless I agreed to pay their exorbitant price, my only recourse was to get the car towed to my neighborhood in Bethesda, about 12 miles away, minus the original bumper. Throughout I was treated with rudeness and disrespect.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
Very bad service. They damaged my vehicle and never even once apologized. They did not acknowledge their mistakes and covered up the damages that they caused to my vehicle. The damages that they caused could have caused serious injury to my family. Shame on them, they should be out of business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
I brought my car to the body shop last Tuesday and they told me it's ready to be picked up today. After a week of repairing, my car ended up in a even worse condition. Scratches all over the car. Noticeable weird stain spot on the car. Paint job was not done to a satisfactory state. Best of all, the windshield is CRACKED!! The guy told me that the crack might be caused by the paint baking process, and the body shop is unwilling to be held liable for the cause. The pricing is outrages, too. Once they are done getting what they should done right in the first place, I will never go back again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
I brought my car to the body shop last Tuesday and they told me it's ready to be picked up today. After a week of repairing, my car ended up in a even worse condition. Scratches all over the car. Noticeable weird stain spot on the car. Paint job was not done to a satisfactory state. Best of all, the windshield is CRACKED!! The guy told me that the crack might be caused by the paint baking process, and the body shop is unwilling to be held liable for the cause. The pricing is outrages, too. Once they are done getting what they should done right in the first place, I will never go back again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
I brought my car to the body shop last Tuesday and they told me it's ready to be picked up today. After a week of repairing, my car ended up in a even worse condition. Scratches all over the car. Noticeable weird stain spot on the car. Paint job was not done to a satisfactory state. Best of all, the windshield is CRACKED!! The guy told me that the crack might be caused by the paint baking process, and the body shop is unwilling to be held liable for the cause. The pricing is outrages, too. Once they are done getting what they should done right in the first place, I will never go back again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rockville Mitsubishi/Herson's Honda:
Horrible experience. Bought a "certified" used Honda Si.
Brought the car back 6 times to resolve issues with the car.
On the last trip, once they began to complete the 150 check point inspection, they discovered the car was in an accident and could not be certified.
Ended up returning the car for full refund.

Serious lack of communication between sales and service.
Late or non-existent return phone calls.
Dealt with Remo, Joel (mgr), Hernan (mgr), and Andrakakos (GM)

In short, would not wish this experience on my worst enemy.
Go elsewhere. Save yourself the headache.

ETA

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