My Review Of Rod East Volkswagen:
Bait and switch. Brought new 2012 Jetta Sportwagen at a different dealer. Recently in for a check and tire rotation at 6 months, & 6400 miles.
Mechanic claimed to find a clutch wear problem. After first assuring it was warranty work and would be done in one day, he left message on answer phone to say a certain clutch part showed excessive wear and would not be covered-- instead it would cost me over $1500 and I was to wait 2 weeks for parts!
This is a new car that was examined by dealer service depts. 3 times since delivery in Sept., 2011.
I found other complaints about this dealership and advise everyone to go elsewhere for a new or used VW of for service. Dealer is known as Rod East VW and also Freedom VW. Stay away. My grievance is now with VW of North America.
Was this review helpful to you?
Yes | No