After calling and doing a credit application on the phone, I was approved. On the morning of Saturday July 12, 2014 I spoke with Christina, their online chat person three times. The second time was to discuss trade-in, down payment, and out of pocket cost. I spoke with her the third time just to make sure that we had a meeting of the minds and to ensure there were no misunderstandings with either of us. Christina told me that I could use my car as the down payment, and my only out of pocket cost would be whatever the sales tax were. Nothing else. She told me there was absolutely no problem doing this.
After arriving that same afternoon, I was greeted by Christina, their sales manager, and a salesperson. As I started to sit down I told the manager and salesman of the pre-arraigned agreement Christina and I had during our multiple chats, and handed him my list of four cars I was interested in. I sat in the lobby for over 30 minutes while the sales manager tried to up sell me into price and yr cars I didn’t want. Then the salesman asked to make a copy of my license and left me for another 30-45 minutes to enjoy blaring music, and to watch another person walking around singing rap songs out loud. After he eventually returned, he informed me that they had to have a $1000.00 down payment. Again, I told him this was not what was agreed upon when Christina gave me her promised word of faith that I could use my car as the down payment and pay sales tax. I then asked him what were they considering my trade-in valued at. He only replied with,” No one talked to me about that”. I asked to speak with Christina. She came out, sat down and I confronted her about her promised agreement that we had. While smirking she said,” Sometimes we do this, and sometimes we don’t”. Christina flat out lied to me in order to get me there, only to try to scam me out of an additional $1000.00. I wasted an entire afternoon because of this liar.
As I left I told Christina that I would be leaving reviews. As a man of integrity I have kept my word, something Rod Hatfield’s Chevy in Lexington, Ky will not do. Unless you want to be lied to, deceived, scammed, and waste your time, don’t darken this dealers doorsteps and avoid this place like the plague. As I left, I immediately knew why the McCoy’s hated the Hatfield’s.