Roger Beasley Mazda

Reason for Visit: Service

I recommend this dealer: No

My Review of Roger Beasley Mazda:
3 Months after I bought a used vehicle the title and registeration still wasn't transferred to the Lienholder and I, no explanation was given regarding the delay. I was told that the paperwork will be there on a certain day, but when I arrived no one knew what I was talking about. I was then referred to the lot across the street where no one was there to assist me but a maintance worker. I waited for 15-20 minutes during my lunch hour with no one coming to assist me. I had the worker page my salesperson, who told me the paperwork, which was 3 months late, still wasn't there, he told me "I came to early". I voiced my displeasure about waiting for so long and then told me "what can I say you came to early" not one sorry or thanks for your patience or anything. He calls me a hour later and left a voice message (I didn't answer on purpose) to tell me the paperwork arrived, with no "sorry" or "thank you for your patience". Then he calls my wife and she voices her displeasure regarding the entire situation and all he tells her is "the paperwork is here" with an attitude. You can easily tell that I WILL NOT buy a vehicle from Roger Beasley ever again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roger Beasley Mazda:
We went over the miles on our lease and was told my the salesman that they would add the overage to the price of the car (was told 3,500 actually turned out to be 2,600) and bought gap insurance to cover the difference in case the car was totalled. Imagine my surprise when I get a bill from mitsubishi says that I owed 2,800. I have gone to teh dealership and called several times to no avail. I am now looking at getting a lawyer as I purchased the car over a month ago and they are charging me interest and its on my credit report, would I buy a car from there ever again? Nope

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roger Beasley Mazda:
At Roger Beasley Mazda South, a salesman tried to use some ridiculous sales technique to get us to sign unofficial paperwork agreeing to buy a car, before we had even agreed on a price! When my husband and I refused to sign, he got pushy about it, and finally went to talk to his manager, leaving us alone in his office for thirty minutes until we finally left. The sales staff, especially the manager, came off completely unprofessional. I work in car sales, and it disgusted me how little respect this dealership had for their customers.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Roger Beasley Mazda:
This is the first time I've ever purchased a car. I went to the dealership alone but just in case I parked my car far away and left my checkbook in it. Roger Beasley was a great experience but it was probably made easier by a few factors: I purchased a car that I could afford (Mazda3), I paid for the car in full from savings, and I was not obsessed with getting the rock bottom best deal. Capitalism is give and take, take and give.<br><br>Josh Oberg did a superb job in every aspect and in each phase of the purchase experience. After the test drive, he did actually quote me for the full price of the car. D'oh. I told him what I was willing to pay &quot;out the door&quot; in order to buy the car TODAY and he did let me buy the car. The price I paid for the car was typical for this car and there's hardly any markup on a Mazda3 anyway.<br><br>It's a solid car and everyone at the dealership was pretty sharp. If you go in being fanatical about getting the very best deal in the world, you may not have a good time. If you are fanatical like that, buy a car you can easily afford and/or buy an awesome car that's an awesome value: like a Mazda3. :-)

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Roger Beasley Mazda:
This dealership has the WORST costumer service. They are nice but they are so un-professional. They would put in hidden charges and did not tell you about it. They did not tell me the right payment procedure and I ended up paying $200 more than what was agrred. <br><br>They owed me $300 and kept saying that they would write me a check for it but it took them months to do so and when I finally went there to pick up the check, I was told that they had not made the check request and told me to come back a few days later. I just went there today to pick up the check and they made me wait for 2 hours , only to tell me that the check was mailed to me.<br><br>From the description above, I think it is clear on how bad their service is and soo unprofessional. I would not recommend this dealership to anybody, The card is great but not the dealer.

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