Rohrich Toyota Inc

Reason for Visit: Service

I recommend this dealer: No

My Review of Rohrich Toyota Inc:
Rohrich Toyota at 2020 West Liberty Avenue in Pittsburgh, PA, is the biggest rip-off ever! I came in for a maintenance service for oil change & tire rotation along with a 'maintenance' package coupon for $47.95; they said that I also needed a new air filter & cabin filter--initially I declined as they said that the this would cost over $85 and that my total would be $135. However, I then realized that I had a coupon to get both at a discount so that my total would be under $90, but much to my surprise, the service person said that my total would still be $135 even after applying the coupons because they also charge you extra for each individual service; for example, my cabin filter cost $24 but they charged $25 for labor; the maintenance cost $50 but they added on $30 for labor & $15 for the oil cost, and the air filter cost $15 but they charge $10 for labor. Not only that, they put on my car the wrong info regarding when it would need to be serviced next--essentially my car gets serviced every 5000 miles but they wrote it as 3700 miles--makes no sense at all! To top it off, they then tack on additional "other costs" to the bill to try to confuse you and then hurry you over to their cashier so that you don't have time to question them about the bill. Then the manager proceeds to get agitated when you question their billing process. Let's just say that I will never ever come back to this dealership. They are the biggest crooks & most dishonest people out there. Stay away from them at all costs as you will get swindled by them. I will definitely be reporting them to the business bureau for their dishonest business practice. People like this give auto people a bad reputation; I have had my car maintenanced at other places for 1/3 the costs and they do a heck of a better job with a smile on their faces! Bottom line, Rohrich Toyota is a dishonest business and you should stay away at all cost--you will thank me in the long run!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rohrich Toyota Inc:
I called Rohrich Toyota on Saturday Morning July 11, 2009 at approx 8:30 AM and indicated that I could hear a high pitched noise coming from the front end and that it had just started. I own a 2009 Toyota Corolla that I purchased new from Rohrich in October 0f 2007. My car had 19K miles on it when I called them last Saturday. The service advisor Scott Suchy told me to bring the car in and they would look at it. They pulled the front wheels of my car, looked at the brakes and then they immediately pulled my back wheels which I thought was unusual since I wasn't complaining about the rear of the car. They paged me and told me that I needed my brakes replaced and my rotors needed to be turned. I said 1/2 of those miles are highway miles, how could they be worn out so fast? He told me it was because the back brakes weren't adjusted properly. I said, you adjusted them in December. He said the brakes were visually inspected in May and I repeated to him that Rohrich Toyota adjusted the brakes in December and at that time I had 9/32 on my pads at that time and the car had 15k miles. But since they adjusted the brakes I only put 5700 miles on the car and the pads were down to 2/32. He told me they wore faster because they were low at 9/32. I found out later that they come with 10/32 on them so I only used 1/32 in 15k miles yet after their adjustment I used 7/32 in 5700 miles. I also was sure to tell him that at least 1/2 if not more of those miles were highway miles were no stopping was involved. He refused to do anything he just crossed his arms and said things wear out, do you want me to replace them or not. I paid $220 that day for new pads, then they said I had to have my rotors cut, and ANOTHER back break adjustment. After they finished and I paid I went home and called Toyota corporation and opened a claim against them. They finally called me today and offered my $60 to settle this. I have taken my car there for service since it was new and the salesmen I spoke with on Sat told me that you should get 30K miles out of factory brakes. Not only that, now that they turned my rotors they can't do it again so I will have to buy them next time also. Their rear brake adjustment caused my front brakes to wear prematurely and I would like a full refund. Scott told me that the misadjusted rear brakes caused them to wear to fast but he didn't bother to look and see that they adjusted them in December. By making that statement he admitted that Rohrich caused the problem so I shouldn't have to pay for their mistake. I wonder how many people that happens to and they don't mention the rear brake thing. If Scott hadn't made that statement to me then I would have just thought they wore out but when he told me why I was floored. Their gross negligence in December caused me to have this problem in July. I would like a full refund and an apology from them. They just act as if they could never have possibly made a mistake that caused the problem. I shouldn't have had to pay for brakes and a brake adjustment until later.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rohrich Toyota Inc:
They did not install the tires that I ordered in advance.
(ignored customers preferences and tired to clean up their shelf)

Then one week later...
(wasted my time and gas)

They finally installed right tires but the tires are not properly balanced.
(inefficient work quality)

Then one week later...
(wasted my time and gas AGAIN!)

They tried to work on the tires.
(It finally worked which should have been done at the first)

There was no apology or discount for this worst customer service and they even tried to charge me for extra service that I did not ask.

Please note that they required 3-5 hours each visit for this bad work.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rohrich Toyota Inc:
I'm not sure if they treated me like a second class citizen because I am a woman or because I didn't purchase the car there. Either way, the service personnel were very cold and condescending. My batteries died within a year of purchasing the car so I went to get it replaced since my car is still under warranty and this unfortunately seemed like the only dealer in the Pittsburgh area. They were just terrible. They claimed they replaced the batteries. I am not sure if they checked what was causing the current drain anyway. My car battery started dieing again within a month of getting it replaced by them. I don't know if I want to still go to them or just go find someone else. They are really BAD!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rohrich Toyota Inc:
I was treated as a second-class customer when I went to get my car serviced because I did not purchase it there. I objected to the general manager and was astounded by his condescending and arrogant manner. I am a 50-year-old professional who has run my own business for 20 years and would never treat my customers like that.

Share on Facebook

Was this review helpful to you? Yes | No