Big Star Hyundai - Service Center

Brian at the service desk was amazing! He took great care of us and kept us updated through every step of our service. He took great care of us and kept us updated through every step of our service. More

I waited over 4 hours just to get an oil change. I was told I would get an update but that it would be around two hours and didn’t hear anything until I went to ask after 3 hours. Insane time to wai I was told I would get an update but that it would be around two hours and didn’t hear anything until I went to ask after 3 hours. Insane time to wait. More

The communication between workers is not there. A tire was ordered and I was told it would be here possibly in the evening or first thing in the morning tomorrow. The next day arrived and I recei A tire was ordered and I was told it would be here possibly in the evening or first thing in the morning tomorrow. The next day arrived and I received a call from Hyundai telling us that the tire was still not here. Someone else called and stated that the tire had arrived and we made an appointment. Later I received another call telling me that if we don't make our appointment that the service would have to be done tomorrow. My wife was already at the dealership and the work was already in the works. This kind of communication is worry some. My wife was helped by Sabrina who was very helpful, very nice, and kept my wife very informed of the progress of the service. As for the rest???? More

My service advisory was super friendly and quick. The service was started early, and was timely. Technician will recommend anything/everything as an upsell. Oil change and tire rotation was quick and The service was started early, and was timely. Technician will recommend anything/everything as an upsell. Oil change and tire rotation was quick and efficient. More

I have an intermittent mechanical issue covered by warranty which your technician has not been able to diagnose or fix after several attempts. Not only that but his work to attempt diagnosis and repai warranty which your technician has not been able to diagnose or fix after several attempts. Not only that but his work to attempt diagnosis and repair resulted my fuel line coming off 1/2 a mile from the dealership after pick up, resulting in my car stalling out, not restarting and fuel leaking in the middle of the roadway. In the end Hyundai has provided me with a vehicle that prevents me from driving it but Hyundai can't diagnose it so I am stuck with a faulty vehicle that puts me in harms way every day I drive it. I would expect more from Hyundai and its dealerships. More

Everyone was very kind and prompt! I appreciated the honesty and that no one was pushy about getting work done that I didn’t want. I appreciated the honesty and that no one was pushy about getting work done that I didn’t want. More

I took it for an issue with my tire and it wasn’t resolved. When I try to make an appointment there’s never any availability. resolved. When I try to make an appointment there’s never any availability. More

The service advisor is very pleasant and get the wheel locks installed on the spot and very fast service. locks installed on the spot and very fast service. More

Juan was excellent. He listened to what I had to say about my vehicle issues and thoroughly examined my warranty to help sure the coverage was correct. That had not been He listened to what I had to say about my vehicle issues and thoroughly examined my warranty to help sure the coverage was correct. That had not been my experience with another area dealership. He helped me get exactly what I needed fixed. More

I was given a regular oil change instead of a full synthetic oil change as requested. I was not given a comprehensive report of what was checked on my vehicle. I have no idea what my current tread lif synthetic oil change as requested. I was not given a comprehensive report of what was checked on my vehicle. I have no idea what my current tread life or brake pad thickness is. I was offered 8 additional services and only two of them were actually necessary. More