Very pleasant experience from beginning to end. My agent, Lydia is extremely knowledgeable of my Highlander, especially regarding the wealth of new technology. As a person somewhat technologically challenged her knowledge of the technology and her patience with me as she carefully helped me to navigate through the learning curve was indispensable. Perhaps most importantly her understanding and caring attitude was her most important attribute. Ron Hibbard was also personally involved in ensuring my satisfaction in the process as he too seeming to genuinely care about me being totally satisfied in the process. I have been totally satisfied with the service after the sale on six previous Toyotas and look forward to continuing to receive excellent service. Overall totally satisfied with Ron Hibbard Toyota and all of the personal with whom I interacted.