Reason for Visit: Sales
I recommend this dealer: No
My Review of Ron Marhofer Auto Family:
Our company had leased 3 Lincoln Navigators in a row (each for three years). The last car had several service issues (faulty electronics, water leakage, oil leakage, popping noise from the muffler/catalysator etc.) that never got fixed satisfactory.
At the end of the lease (with around 40,000 miles) the tires were worn out.
Nobody from the dealership contacted us before the lease ran out whether we wanted to get another Lincoln (this would have been no. 4). Even when we called the dealership a couple of weeks before the lease expired what we needed to prepare, nobody asked whether we needed a new car.
The day we dropped off the car, we were asked "Do you need a new car?" Obviously, for a company car, we had to make a decision earlier. In fact, we had just signed a couple of days ago a lease for a 2007 GMC Yukon Denali XL. Reason being, that we had been dissatisfied with the service over the last couple of years and no contact nor incentive from the sales department to offer us a new Lincoln.
The dealership claims that their sales people don't work on commission basis. This seems to be true as they certainly seem to not care at all.
Even if you have to pay a bit more, I would recommend another dealer if you are looking to buy a Lincoln or Mercury vehicle.
Was this review helpful to you? Yes | No