Reason for Visit: Sales
I recommend this dealer: No
My Review of Ron Tonkin Honda - Portland:
Last minute options markup - through online sales department - STAY AWAY!!!
by noahdavis on 05-13-08 (06:15PM)
Pros:
Sales rep was nice
Cons:
Installing $600 worth of options after we agreed on (and put a deposit) on the purchase price
I'm writing this minutes after getting off the phone with their GM Pat. I had reserved a Base model Honda Fit a month ago w/ no options. We agreed on a price, in writing via email. I gave them a $500 deposit and they even sent me a VIN # of the vehicle.
Literally an hour before I'm about to pick my wife up from work and get our new car, I get a call from our sales person, Mark telling me that there was a mix up in the service area and they added some optional accessories to the car, some of which can't be removed! Not only that, but it's $600 worth of crap that we don't want, never asked for and were told when we reserved the car, we weren't getting! They even offered to remove the mats and trunk tray bringing it down to $400 over what I'd agreed to pay.
When I talked to the manager about it, he agreed that it was a mix up on their end, but that we'd still have to pay for it, or wait another month for the next shipment. He stated that they were popular cars and most people want options with them. They'll probably sell my car to some sucker in the next week.
The thing that kills me, is they had a satisfied, guaranteed sale (with a first time car buyer no less) 99% of the way complete and they're willing to let it go.
And over $400 RETAIL!
I may have been a special case, and this may have been a rare screw up on their part. This was an opportunity for them to show that they'll take care of their customers if things get weird (as they can easily get weird, when buying a car) - and decided not to.
Anyway, I'm doing the only thing I have the power to do as a consumer. Write this review of them and post it on as many public forums and tell as many people as I possibly can.
If you live in Oregon, please don't go to a Ron Tonkin Dealership. Buy elsewhere.
I had a horrible, horrible experience.
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