Excellent! Worked with Andrew and Mike what a great experience.
I would recommend everyone to this dealer.I bout my vehcile on a day that turned out to be a small blizzard.All in all it was pleasant and id do it again Thanks

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Jon H. was wonderful to us during our purchase. He answered all of our questions and was very patient with us. Great customer service during AND after. We highly recommend working with him!!

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I went to this dealership with my wife to view two cars they had a Mitsubishi gallant and nissan sentra. Upon arrival I was greeted by a young man named Craig. He grabbed the keys to both cars after scanning my license when he went to start the nissan it didn't turnover. I sat in the passenger seat and there was ash from cigarettes all over the seat. He blamed the mechanics. While they were jump starting the nissan we drove the gallant. During the test drive Craig remained silent. I ask what mpg it got since it wasn't posted. He did not know. I ask what was left of the warranty he did not know. I ask several questions he did not have answers for any of them. We got back to the dealership and then hopped in the sentra he again remained silent. Didn't ask how we planned to finance how we liked. The vehicle nothing! Once we got back we sat down inside. He still didn't say anything so I asked" what do you got for us?" He showed us the carfax. Then said I need you to fill out a credit application. I replied" don't you want to know if we have a down payment" He snapped at me" well how much do you have!" Me in shock that he took this tone with me said $2500.

I explained we wanted a rough estimate of payment,loan term, average interest rate based on our information which we havent gone over yet. He snapped at me again well do you know your exact credit score! I replied" no I have superb credit though, I also have a vehicle to trade in."

He cut me off and said,"is that vehicle with you." Me "no." Craig snapped again well do you know the VIN? I took a deep breathe. Trying to restrain myself from this incredibly rude jerk. "No, I do not have the vin but you should be able to tell me what you can give me approximatley based on year,make,model,miles. He stilled off and said let me ask my manager.

He came back with the manager. His name was Jeff he sat down he was just as big of jerk as Craig. He asked questions but was rude also with an irritated tone. Told us that they cant give us approximate trade in value without the VIN. I told him its worth about $2,000 but he didn't seem to want to sell a vehicle because he didnt give me the ball park figures I was asking for, then told me I probably didn't make enough to get a car loan. Which I make $48k+ a year well enough to buy a $10k vehicle.

Overall the salesmen didn't help me, didn't treat me with respect, didn't answer questions, didn't seem to be knowledgeable. This was the worst customer service I have ever seen I would not reccomend this dealer to anyone. Save your self the time and go somewhere else.

Visited dealer on 2-28-2013

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First and foremost, I want to say how wonderful Johnathon Solarte was during my visit to Rosen. I've been shopping around for weeks to select a vehicle and he treated me with the utmost respect, kindness, and patience. He was extremely knowledgeable about my Optima purchase and I couldn't have been more impressed. Johnathon, Adrian, and Jed took a lot of the stress out of purchasing my first vehicle. Adrian and Jed did a great job of listening and keeping me within my payment range. A lot of dealerships that I had spoken to within the last few weeks gave me a difficult time and would not take me seriously which I think had to do with their preconceived notion that I was most likely a young, uneducated female. The 65 mile drive to this particular dealership was well worth it. I would highly recommend making the trip to visit these gentlemen. I know they will take great care of you!!!!!!!!

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Andrew and Jared , you made are purchase very enjoyable no and professional. We appreciate all the hard work and effort you put into this purchase. You were extremely professional . We will defenetly recomend your dealership in how Yes. you treat your customers we thank you for all your hard work. Thank you Ron and Theresa. Paguirigan .

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I will definitely recommend Rosen Kia in Elgin! Thank you so much for helping me on purchasing a wonderful used car and being so patient with me during the process. So appreciate the friendliness and kindness of Andrew and the finance department. YOU’RE THE BEST!!

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Steve Gustafson is not your ordinary car salesman, he is true person. He knows how to get the job done and put the customer first. Finance was a great experience thanks to Jared. I had bad credit and he went to bat for me and got me an awesome rate. Would recommend this dealership to anyone. GREAT JOB!!!!

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I have bought many cars in my life, I know sometimes it feels like a game. The staff at Rosen Kia made the car buying very easy. I would buy another car there for sure. Ask for Rudy, very helpful.

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I had a great experience at Rosen Kia Elgin. Everyone we encountered was friendly, professional and respectful. We worked with Roger Walls - Manager, Steve Gustafson, Andrew Hieduke - Sales and Brad Klages - Finance.

We agreed on the car, options and complete price before I walked in the door. The car was ready and waiting for me along with 90% of the paperwork already complete. All of my questions were answered on every topic. This was the 3rd vehicle I bought new from a Rosen dealership. This is the 3rd 100% satisfaction rating I can give.

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I was looking at a 2001 Honda Civic from Rosen Kia a couple months ago and after a couple of hours of THEATRICAL back and forth negotiations, I decided to buy this car for a few hundred more than I knew it was worth. I didn't have the time to shop around because I wasted so much time with them (Even though they made me feel stupid for doing my research and knowing its worth). I was assured that the car had been inspected and nothing major was wrong with it. They said that even if there were problems, Rosen would stand by their cars and take care of me. They even "threw in free car washes for life" which I found out was standard once I later called their customer service and was put on hold.

Well, within a few days I noticed many suspension noises and took it back in wanting to exchange or upgrade. They looked at the car and recommended new struts and strut mounts and gave me "deal" to repair it for $900 which I decided to do. They didn't really want to work with me on an exchange. The repair didn't fix the problem I took it in for AT ALL so I was another $900 poorer. A month later, THE WATER PUMP WENT OUT and a couple other problems were discovered and I lost another $1,400. I figure I've lost about $3000 to $4000 on my $5000 car from Rosen Kia.

Andrew was nice but I didn't feel like I got the support he promised me on my purchase from them. If you want to buy a car from Rosen, do you research and stick to what you know - don't get sucked into the theatrics. Also, take the car you want to an independent shop and get it inspected so you know what you are getting in to. Hopefully, your experience will be better.

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