Rosenthal Jeep

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
We had a great experience with Rosenthal Chrysler /Jeep/Chevy. We had gone to another delaer in the area and and they had all sorts of added on parts on all the Wranglers we were interested in purchasing. They were unwilling to deal off of these exrtras. They were a little anti customer for our taste. We then went to Rosenthal Jeep and from the moment we walked in it was like night and day. They had a great selection of cars on the lot and in their showroom and our Sales person tony really knew everything about the Wrangler. They gave us a great price on the new Wrangler and a really fair price on our trade in. We were on our way home in a brand new Jeep Wrangler in under 2 hours. I think that might deserve 5 stars all around!

We later took the car in to have a bike rack placed on it and the service people did a great job and washed and vaced the car all over again. Its the little things in life that really make it fun.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
After searching everywhere for a used wrangler to purchase for my 17 years old son, I settled on Rosenthal jeep/Chevy because from the begining i was impressed not only by the selection of cars in there website but also by the prompt reply to all my questions and the dedication to make sure i got a price that my son could help with in the payments. I am very thankful to Rosenthal jeep/Chevy department for all they did in helping me with the jeep and the service of it in the past 6 months.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
I would recommend going to rosenthal Jeep for anyone that hates the traditional car buying experience. I called them after getting the run around from a couple other dealers. I'm very tall and needed a large vehicle. When another dealer didn't have the car I wanted the guy tried to sell me a PT Cruiser, very annoying and a waste of my time.Here it was completely different, I called them up and explained what I was looking for and the price range I was looking in. I came in that day and went through the routine couple of hours of paperwork and was out the door in my new jeep! I love the car and the experience, I fully expected this to be a multi-day marathon of arguing and running around for documentation but it was a pleasure to work with them. If the idea of haggling over price scares you then go here. This was my first new car buying experience and I would go back to here next time.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
A great place to buy a car or truck - no hype, no gimmicks, no pressure. Rosenthal jeep is great! ....I'm on my second vehicle purchased from here and I will visit this place for # 3. great service and great deals! It's definitely worth the drive from MD.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Rosenthal Jeep:
In 2006, I had dropped off my Jeep for three repairs:
1. Determine what was wrong with the cruise control (the cruise control would power on, but it wouldn't function or hold a speed at all) which was installed only weeks prior.
2. In addition, my vehicle had another problem--the turn signal would not reset after actuation--so I wanted them to fix that as well.
3. Finally, the fog lights were not coming on, so I asked them to fix it too.

After I received the Jeep back, they had replaced the "Multifunction switch" which solved the fog light and the turn signal problems (2 and 3 above). But they were not able to solve the cruise control problem but instead tried to convince me that I needed a new engine harness ("loose connectors"). I was not convinced that I needed to spend the hundreds of dollars to fix my cruise control (which I probably wasn't going to use that much anyway) and declined the engine harness recommendation. I took the Jeep home, under the impression that the cruise control was not fixed.

As it turns out, it WAS fixed. The multifunction switch, which was the solution to my two other problems, was the solution to the cruise control as well! I feel stupid because I should have realized that! But worse is that during the technicians didn't troubleshoot properly either.

So, in a nutshell, they had fixed the problem, but didn't even know that they did! I have very little confidence in the Rosenthal Jeep Service Department in Arlington, Virginia.

In 2009, I had two other problems with Rosenthal. Read on...

In January 2009, I dropped my Jeep off when they opened for business for some periodic servicing and to determine why the horn was muted. I was told the job would probably only be a half-day job. I waited by my phone all day, fully expecting a phone call to tell me that it was ready so I could pick it up to go run errands, but never got a call. About half an hour after their technicians had gone home for the day, I called their service manager (who was still open) to check on the status: the servicing was complete and it was ready to be picked up. I know that if I didn't call, they would have closed for the night and my Jeep would have been left there overnight.

As for the horn, when I called to see if the vehicle was ready, I was told they did not have a replacement horn, but that they could order the part and that it would probably be there within a couple of business days. I told them to go ahead and order it. I never got a phone call saying the part had arrived. About two weeks had passed before I decided to check to see if they had the part, which had arrived.

Twice in one month, Rosenthal Jeep demonstrated to me that they don't call their customer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
The salesman at Rosenthal Jeep was very nice and informative. He took me on a couple test drives and was very intelligent, he didn't have to lie and cheat in order to get the sale. His work ethics were strong and made me feel good in the purchase of my Jeep. The finance office took a little work since the economy sucks, but otherwise I am very happy with the whole purchase.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
I helped my cousin with buying a Jeep from this place because she was afraid to go by herself. She thought that she was going to be taken advantage of. As it turned out I wasn't needed beacause the salesperson was so accomadating and friendly to us. That after she test drove a couple cars the price they offered her was unbeatable. So I was so pleased that I am sure that when it comes time for me to trade in my hoopty I wouldn't pass on going to rosenthal Mazda first for sure.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
I took in my Jeep Cherokee for an oil change and also have them inspect the brakes since they were making noise. My service guy told me that the brakes were still good but getting close to needing replacement. I appreciate the candidness that he protrayed instead to trying to sell them to me at the moment. I'll be sure to go back when Im ready.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rosenthal Jeep:
The service department at Rosenthal Jeep is trustworthy. The service manager Mike is helpful and knows alot about the Jeep product. The facility is a little old but the people are first rate. The work is done properly and on time. Take your jeep there and find out for yourself.

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