Rosenthal Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Rosenthal Nissan:
DO NOT GO TO ROSENTHAL NISSAN MAZDA IN VIENNA!!! My experience was with Steven Dukes, the Assistant Service Manager. I took my Mazda RX-8 in for service because a check engine light had been on intermittently. I also had water in my tail lights and provided a technical service bulletin from Mazda USA addressing how to fix it. I brought several invoices showing the work done on my car during the last year for having the check engine light come on. When I showed the paperwork to Mr. Dukes, he basically disregarded everything. He told me that I would have to purchase new tail lights, because the parts mentioned in the technical service bulletin were not sold separately, only sold with the entire tail light assembly. That was my first clue that he was a liar. So, I told him that I wanted it my tail lights fixed the way that the technical service bulletin from Mazda indicated. He said he would try to have it done that way. So, I get a call from him around 1 p.m. that day, and he informs me that I need two new O2 sensors and two new tail lights, because the parts for the tail lights are not sold separately (basically the same bulls**t from before). I informed him that I had just had a Mazda dealership replace an O2 sensor in the car. He replies that he couldn't honor work done by another dealership and the cost for everything would be around $1,100.00. So, I told him not to do any work on my car. I got off the phone and called the parts department at the same dealership, and asked about the cost for the parts mentioned in the technical service bulletin. I was informed that the parts were not in stock, but they could be ordered. I then asked if I had to buy the entire tail light assembly, and I was told absolutely not. THIS IS THE SAME DEALERSHIP. So, I ended up calling customer service at Mazda North America, and the customer service rep made several phone calls to the dealership and to the regional representative for Mazda. However, I never received any other call from the dealership or the regional rep. I picked my car up later that evening, and they did not charge me a dime for anything, especially since they didn't do anything. I took my car to Brown's Mazda in Fairfax, VA the next day. They called me and informed me that I needed a new engine, which Mazda had extended the warranty on. Also, only one O2 sensor needed to be replaced, and they informed me that they would be able to fix my tail lights without replacing the entire tail light assembly. To make a long story short, I HATE ROSENTHAL NISSAN MAZDA. They will never get another dime from me. I used to order from finishlineperformance.com, which is basically their parts department. I will no longer order from them either. ROSENTHAL NISSAN MAZDA IS RUN BY A BUNCH OF CROOKS. Trust me, they will lie and cheat you out of every dime you own.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Rosenthal Nissan:
*****BEWARE OF ARLINGTON NISSAN DEALERSHIP******

We came in from Southern Ohio to purchase a used Lincoln Aviator from Arlington Nissan. The Lincoln Aviator would not start and they had to jump the battery...... When test driving the ABS brake light came on so we asked about the issue and was told that it was more then likely a sensor. That the Lincoln Aviator had be inspected by their mechanic. We had decided not to purchase the Lincoln Aviator because of this issue so the sales manager (Edwardo Jordan) came into the office and told us he would get the Lincoln Aviator into the shop but it would be 3 days. We told him we was not able to stay in Chicago another 3 days so he decided that he would put into writing that we would beable to take the Lincoln Aviator to a Lincoln Dealership in our home town. So we sit and discussed the issue for awhile. Then the salesman and the sales manager came back in a we told him we had concerns considering we had a 9 hour trip back to Southern Ohio. This is where it gets good.....
The sales manager (Edwardo Jordan) told us that the dealership COULD NOT and would not sale us a vehicle that was not road worthy because this sets them up for a lawsuit....So after we got everything in writing and was assured it was nothing serious because of the issue of a lawsuit for the dealership we paid cash in hand for the Lincoln Aviator. Arlington Nissan was also suppose to put a new battery in the Lincoln Aviator but after we got home we realized the battery was never replaced.....
We made it home to Southern Ohio and made a appointment for the Lincoln Aviator to be put in the garage at Fannin Linocln Dealership in Ashland Ky.
We had to sit more then 4 hours before they came out and informed us the Lincoln Aviator needed a new wheel bearing on the drivers side and that was the issue with the ABS sensor light coming on. Then they informed us that the Lincoln Aviator was not driveable and that the dealership should have never let us drive this vehicle off the car lot.......That we could have been in a terrible wreck or even killed..
As Fannin Lincoln Dealerships Mechanic informed us that if Arlington Nissans Mechanic had INSPECTED this Lincoln Avaitor they would have seen the issue with the wheel bearing........This was on a Friday... So Fannin Lincoln Dealership brought us home (Nice car dealership) and we was without a vehicle. Missy is the young lady we dealt with at Fannin and she tried twice on Friday to get Invoice Number for payment from Arlington Nissan and her calls was never returned. Missy then tried Saturday with no response....Missy called us Monday and informed us that she could not get the Sales Manager to return her calls....So we had to start calling....First of all the Sales Manager (Edwardo Jordan) is VERY RUDE!!! He never asked if we had a safe trip home, liked the Lincoln, If the Lincoln was doing ok, if we got the lincoln in the garage, he asked Nothing...And in the phone calls I had with him was just unreal his attitude towards me ...here I just paid cash in hand for a lincoln off his lot and the treatment I received was very uncalled for.......Ok onto the point we had to threaten to get a Attorney to finally get payment for the service of the ABS issue that we had in writing from the Sales Manager (Edwardo Jordan)...This was almost 7 days later....We never received a apologize from Arlington Nissan for this issue....
I had never done one of these reviews but I just think its terrible as bad as the economy is and so many car dealerships are begging for your business and to get treatment from Arlington Nissan like we did.....I would NEVER buy another vehicle from this Dealership and I would warn others not to purchase from Arlington Nissan either.....I guess Arlington Nissan is doing so well in this bad economy that they do not need to worry about there customers.....The Owner of this dealership needs to get new sales maanger and staff and to be more concerned about the customers.......If he would like I can give him the number for Fannin Lincoln Dealership and they might beable to train his staff at the Arlington Nissan Dealership.......That customers are number 1

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Rosenthal Nissan:
When I was shopping for cars several weeks ago, I had the misfortune of stopping at this dealership and speaking to Teddy. When my girlfriend and I drove into the dealership, he descended on us without even giving us a chance to get out of the car. He asked whether I was looking at new or used, and I told him that I was considering my options. He immediately led me to a 2008 Nissan Versa that he said he "needed to unload", with "only" 23000 miles on it (um, ok, that's a low mileage overall, but not for an '08!). I wasn't really interested in the car, but he wouldn't let me get a word in edgewise. He said he'd go get the key so that I could look, and then we could "discuss the details". At that point I finally stopped him and told him that I was certainly willing to look at it, but that I wasn't buying today.

"Why not?" he responded.

"Because right now, I'm still looking around at my options." I said.

"Well," he replied, "there are two stages to buying a car, and two types of customers. The first stage of buying a car is looking at what you want."

I interrupted him there and told him that this was the stage I was at.

Without even pausing, he continued, "and then there's working out the details and making the purchase. There are also two kinds of customers. You can either get in there and make a decision, or you can be one of those jerky customers that goes from dealership to dealership looking at all of your options."

I said "um, hold on, what? That's it, we're leaving."

He kept talking as we got back in my car. By that point, I wasn't even paying attention to him, so I have no idea what he said. He got to see just how "jerky" I can be when I flipped him off as we drove away.

I ended up buying my car at the Honda dealership across the street. They were great to deal with, and I'd recommend going over there instead.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan:
Plain and simple.
They had the car I was looking for, last year's model at a good price. Well I schedule an appointment to check it out. When I got there, I got some help but was on my own for quite a while. Next, we go inside and I get the pressure to buy it now, you should buy it now, it might be gone tomorrow.....on and on. I should have left then. No...I stuck it out.
The next day I schedule an appointment to buy the car that Saturday. I plan for noon and show up at 11:30. Well...this throws a wrench in the works...but I stick it out. So, we go, find the exact vehicle I was looking for. Next, we go for a test drive, everything is cool. On to the waiting. I must have waited for 2 hours...back and forth with this and that. Ok, finally finished with the paperwork. Next Angelina (Sp?) comes over and gives me the hard sell on a treatment for the seats and the paint. Better than $500. I must have said no 300 times...she wouldn't get the message. Like my ex-wife only worse. So there I sit..for maybe another 1-2 hours. Waiting. It's rolling up on 4 PM fast. My ride to the dealership is wondering what is going on...I politely tell him I don't know but I will try to find out.
Maybe 20 minutes later, I'm in the finance manager's office. He walks me through some paper work trying to get me to buy an extended warranty. He never says warranty but somehow expects me to pay for it. Well I get a good look at what I'm about to sign and reject it. Then he plays dumb, finally coming around to 3 yr 36K miles factory warranty. Ok, we go through the cash I brought, and i go outside to wait for the car to be washed and filled with gas. It's around 5 PM. The clouds are forming for some good rain. I wait yet another hour. My salesman "forgets" to put gas in the car. So I politely ask can i get the gas as promised. So he's off to fill me up with gas. Finally, around 6:30, in a monsoon of a storm, I drive home.
The kicker here: about 15 minutes ago, I received a harassing phone call from Yared himself, complaining about his commission and something like I lied. Put it this way, he really didn't know a whole lot about the car I was looking at. It took better than 6 hours to buy the car. Hard sell is really a bad tactic, even if she's pretty. Put it this way, they won't be seeing me ever again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan:
It is really stupid to visit this Dealer .
They called me up saying that they have the car I am looking for and would beat the price that I discussed with then over phone with attractive financing options.
Horror 1 - I called them up to pick me up at the metro and they told me somebody would be there in 5 minutes. I waited for 15 in freezing cold for somebody to appear
Horror 2 - On reaching the dealership . I was taken for a round of inventory and they stopped the car infornt of a car that was absolutely different than my specifications ( I wanted dark Slate and he was selleing me silver)
Horror 3 - They promised that they would get the vehicles from the near by dealerships if we agee on a price which was known to them earlier .
Now they gave me a excuse that since they are getting the car from other dealer they wont be able to offer me the price ( my mistake) Horrible .
Then they started the discussion on why the price that I want .
Did I go there to explain them my pricing ... I wnet there to buy a car that I neeeded on my terms .
The Story Doesn't end there
Horror 4- When the deal could not be struck we had to wait for 30 minutes to take us to the Metro Station as if time would factor our decisions .
There was 0 coutesy shown in the entire transaction and a very unprofessional beahavior .
Later on we realised that we were dealing with the General Manager of the dealership Mr Samuel ....

It was a Horrible and horrendous experience

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan:
Buying was ok not the greateswt 71/2 hrs, with almost no movement in price. new vehicle has dents that they promised to repair wow what a nightmare, tech took my vehicle joyriding...and the managment does not care one bit, they kept saying techs were test driving ( 2 of my windows did not work hardly a reason to test drive). Two weeks and I am waiting on a new bumper or a price and when I called today friday as instructed by Lam, he could not remember why I was calling. Fantastic, if this were a hospital I would be dead.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rosenthal Nissan:
We were connected with this dealership through Autobytel. The sales manager contacted me and quoted me a fair price immediately. When he said he could get the exact color car on the lot for me that day, we decided to use Rosenthal to make our purchase. The actual purchase itself was fairly painless. The price was already negotiated, so that was pretty easy. In fact, when we got to the dealership, we found out my husband received an additional discount through work. We were quoted the price again, this time with an additional mark-down. Once this was settled, we were sent to finance. The man helping us called to verify the terms he could offer us, as well as the rebate offers. He gave us the option of $2000 cash back or 2% for 60months. I knew that other dealers had quoted me 3%, so I verified several times that he really meant 2%. He said yes. We voted to take the financing offer. He took the price he was given, ran the numbers in front of us, with 2% interest rate, and told us our payment. We signed all the necessary paperwork and took our new car home. As an aside, we love the car. But the dealership...<br><br>The sales manager called us two days later and informed us that they had given us both rebates by accident and we needed to come in and let them raise the price $2000. Our initial reaction was &quot;absolutely not.&quot; The sales manager said the price he quoted me included the $2000 rebate, but this was NEVER revealed to us, not even when he quoted us the price three different times in person. We had our lawyer look over our contract and he agreed with us that we could fight them and win. Despite the fact that somewhere in the stack of papers we signed was a form that acknowledged the rebate options, the wording made it binding to the dealer, not to us, and therefore didn't seem to prove the dealer's side of things. The dealer claimed that if we did not come back in and let them add to the price, we would not receive financing through Nissan. <br><br>My husband and I were not in a position to waste time arguing in court over $2000, so we decided to try to appeal to their sense of integrity. A meeting with the general manager yielded no results, not even an apology. In trying to prove to my husband that the paperwork had been wrong, they printed two more additional copies of it, all of which printed out the &quot;wrong&quot; numbers. They finally got it to print what they wanted on the third try. We offered them a compromise in which we would drop the purchase of an extended warranty from the contract and they could add $2000 back to the price, coming out with 96.00 difference. We asked them to make up the difference. They said no. Then they informed us that they were also wrong about the interest rate they had offered us, that it was actually 3%. I knew that this was what I had been quoted from other dealers, but the fact is, our contract explicitly stated 2%, not to mention it was written all over our file from our initial finance meeting. They insisted that Nissan would not finance us at any other rate than 3%. We came out of there with a higher price, higher interest rate, minus an extended warranty, and our payment increased by $16. <br><br>We had other issues with Rosenthal, but I do not have room here. <br> We DO NOT recommend this dealership for purchases or service. Avoid them at all costs. Or at least be prepared to fight them in small claims court when they goof up the paperwork and expect you to pay for it.

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