I have been a faithful customer to this dealership for the last several years. I have took my vehicles and never took them to no other place. Wanting to help the local business and to help out locals. I have gotten much warranty work done there and all my services done there again, as I mentioned my cars has not been to any other dealership . A few years ago I start hearing a rough sound in the front of my vehicle (traverse) went in to find out what was wrong. They could not hear anything. After this response a few times, I had to go out with the service guy before he even heard a problem and took them three more visits before they finally figured it out what was the matter. Into all this I was patient putting total trust in my service with this company. Because this is my wife car, and I will do anything to keep her safe, I am willing to pay. As my service record will show since my warranty expired.
Several months ago before my warranty expiring I start hearing the same noise in the front of my vehicle whenever we go over slight bump or whatever. Same thing something, lose or broke. or something the same problem, please look into it and fix it. Even told them what was wrong the first time a few years ago. Again cannot figure it out, nothing wrong can't hear anything!!! But same time you have ac problems $500, you have brake problems $300 you have battery problems $200, etc. ok fix it, and I pay, but still, I don't hear nothing in your front end, suspension or whatever it is.
The last draw was last week took it in for service again I mention about hearing from her vehicle to tell me OK we will investigating the noise you hear from your vehicle will cost you $95 for us to search what it may be. Now I am so frustrated, one for the trust and second for the trust!!!
To make it even worse I took it to another service center and the service manager drove the car and in about 100 feet and heard the noise. How am I suppose to feel.
Morrow of the story is, if you have a warranty, to come here, they will eventually figure out what's wrong but if you don't, go someplace else!!' They have lost a very faithful customer. If this reach the service department, research my records and you will see what was said was fare and truthful!!! Sorry service!!!!!