I know everyone is getting busy again, and I think that is great but, when you have an internet sales division and you are advertising automobiles for sale you should know where they are on your lot!!!
We went to Rountree-Moore today to look at and purchase a 2010 Nissan pickup. With all of the pictures on the internet and response from the dealer I didn't hesitate to take a 2 hour ride to look at the truck. I have to say that it was raining when we got there and no one likes to go out in the rain but, you should at least know where the vehicle is located!!! We went inside upon arrival and we were greeted by some one who asked if they could help. We told him who we where looking for, and he showed us to her. After greeting us, she informed us, she had the key and would pull the truck up for us to look at. After 15 minutes or so she told us she could not locate the truck and that they owned four dealerships and could be at a different one but she had the key and it was the only key and she would keep looking. She talked to her manager and he started calling and looking. They had other people calling and looking and we waited. After 15 or so minutes more she asked another sales person if he know where it was and he pointed to the front line and said 'it's right there"!!! She then made her way out and brought the truck back to the front of the dealership for us to look at and test drive. WOW!!! I got in the truck and it was filthy!!! It had never even been wiped down since they took it on trade!!(she said it had been there for a while) Oh well she said " they must have miisSed the detailing of this one"! She was in the back seat and proclaimed 'it's not that bad back here"!! I had some concerns about noise from the front end and got " well it was checked out by our service and all it needed was an oil change'!! I could go on but really it would just be wasting more of my time! Needless to say after a crazy offer (low) for my trade and ridiculous (high) price for theirs, we took our keys and left, but the Popeye's chicken in Lake City was GREAT!! I hope that I have answered the question of why I gave the rating I did!
I would think a few times before considering this dealership!
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