Koons Woodbridge Buick GMC

UPDATE - STAY FAR AWY FROM THIS TRASH DEALERSHIP! 4/11/24 - Received several calls back to back at 6:05pm, 6:05pm 6:06pm and 7pm from the dealership, but no one left me a voicemail. I was at work 4/11/24 - Received several calls back to back at 6:05pm, 6:05pm 6:06pm and 7pm from the dealership, but no one left me a voicemail. I was at work, so I didn't answer. 4/12/24 - I called the dealership back at 4:57pm and wasted my time and energy speaking to an incompetent employee by the name of LEDIANA TOSKA who claims to be "customer relations" but with a stank attitude informs me of how we have "hurt them", and how "SPITEFUL" my review was. First of all, who calls a customer spiteful?! Customer service 101 is "the customer is always right", and you should do everything in your power to keep the customer happy and returning as a customer. However, she insisted on only being concerned about herself and her business rather than her customers. As a "customer relations" manager why would you call if it wasn't to rectify the situation? She is xxxx poor, bottom of the barrel, and should also be terminated along with her jackleg general manager, but here we are. After 34 minutes of "either-ing" her and leaving her speechless, she finally says to come in on Monday, 4/15/24 to talk and try to rectify the matter and eluded to giving us a new vehicle and working something out. 4/15/24 - Phone to "customer relations" chick, who wouldn't know the word customer service if it hit her in the face, regarding being unable to make it the dealer due to work obligations. Glad we didn't go because she stated "the line was drawn when I completed the survey and left the review", but she still was trying to help us out and go over her boss's head. Then she mentioned buying a product from Autozone to get the scratches out. Are you dumb? I guess so because why would I allow you to put an unknown product on my new car from Autozone that you said for yourself you don't know if it works. This chick needs to be terminated too because she is as dumb as a box of rocks and is going to cost the dealership customers and money. This dealership needs to clean house and it starts with Abe Yousef! **General Motors Executive Leadership has been informed of ALL of this nonsense via email; Mary Barra - CEO, William Kopicki, Lin-Hua-Wu, and Mark Reuss.** More

I bought a used Bolt EV from here last year. I worked with James Tucker, who was pleasant and interesting. I felt like I got a pretty good deal on the car after a small amount of negotiation. I I worked with James Tucker, who was pleasant and interesting. I felt like I got a pretty good deal on the car after a small amount of negotiation. I was financing with a credit union, but I was still open to see if the dealership could beat my rate. That's where the bad stuff started! The finance person called me back and we talked about their offer, which was .01% less than my credit union rate, with the same down payment. I took the deal because it was technically cheaper. Signed that paperwork. They gave me the usual scam spiel about dealer warranties, which I politely declined. I felt like the finance woman was a little bit too pushy, but it wasn't anything I couldn't handle. After she literally halved the price of the warranty I still declined (if you can take off half the price of something within minutes that's a good indication that the entire thing is worthless!). I got the keys and I drove home. The next day I get a call from the finance department. Apparently they were wrong about their finance deal and it required an additional $2000 down! Thats kind of a big number to miss, right? I told them that I'll just use my credit union financing then. They then said I needed to come back to the dealership that night or tomorrow and give them my credit union check. I told them that it was their screw up and I didn't feel like driving 45+ minutes to woodbridge, but they kept on trying to get me to come in. Finally they offered to have someone come pick up the check, which they should've offered in the first place. Just overall completely amateur hour. Within a few days of driving the vehicle I noticed I was having an issue with an annoying clicking noise and vibration at higher speeds. I reached out to James with these issues and he said he would make inquiries with their service department. Koons has a 7 day return window so I told him that we need to get these issues fixed or that I would be bringing the vehicle back as a return. James told me not to worry, that he would get this taken care of. I then had to pester James for the next several days. The first clicking issue was a Chevy recall software update. James said they couldn't work on it because "the car is electric" so I was on my own. Luckily I brought it to a chevy dealership and they fixed it for me for $140, so no big deal. But the vibration was still there. I took the car to my local shop and they said that the car needed new tires, brake fluid flush, and a couple of other issues coming to around $2000. I told James the bad news and I said I would need them to either do the repair work themselves or they could pay my shop, and if not that I would be returning my car (I had about 2 days left on my return window). James promised me that he would get this issue taken care of, no problem. I then texted and emailed him over the next several days without a response. Finally, and I'm sure by complete coincidence, the day after my return window expired James got back to me and told me that they couldn't do anything because the car passed inspection (which is completely unrelated!). Wow great, thanks for your help James! :( I should have gotten a pre-purchase inspection, lesson learned. I also should have never trusted a car salesman despite his good vibes and seemingly earnest nature. I would avoid this place and just use Carvana. Yeah you'll pay more up front but you don't have to deal with the dealership xx, which this place specializes in. More

I had an awful experience with this dealership. Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everyt Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everything was going great. Last minute, I see the listing update, listing the car for $500 less than initial price after being told they "could not budge" on the price. I asked for this to be honored, and to my surprise the listing changes yet again, to $1,000 more than before. I ask to speak with a manager and am constantly redirected until they give me a new person to speak to. I believe his name was Abe, and he claimed to be the manager. He stated that they would honor selling it to me for the lower listing price. I am then told that I need to get insurance on the car before they will send me an invoice. I did this and immediately sent them ID cards to confirm. Still no invoice. Monday morning I call and am told they will call me back. Hours pass, nothing. I call again and after being hung up on twice, the initial sales person admits that they sold the car out from under me. They wasted my time, my money, impacted my credit score, and have completely ruined my ability to get insurance on a vehicle for a decent rate. When asked why they did this, they simply redirected me again and no one picked up. They clearly have no morals, integrity or care for their customers and are the stereotypical Car Salesmen that you want to stay away from. I was ready to pay in cash. They lost a customer due to their own negligence, stupidity and ego. If you are a potential costumer reading this, please heed my warning: these people do not care to do right by customers and are horrible at communicating. Pick anywhere else. More

Horrible experience! I drove 2 1/2 hours each way for a pre-scheduled appointment to see a vehicle. We had already discussed trade-in value and sales agreement terms, etc I drove 2 1/2 hours each way for a pre-scheduled appointment to see a vehicle. We had already discussed trade-in value and sales agreement terms, etc. After I test drove the vehicle and we were discussing purchasing terms and another salesman approached to inform us the vehicle was just sold to another client. Shady business practices!!! More

They made me feel like l was royalty they also worked with me now lm apart of Koons' Woodbridge Buick GMC family. Yes!! with me now lm apart of Koons' Woodbridge Buick GMC family. Yes!! More

Koons is my preferred location for service and repair. Their prices often beat the area average and the people are amazing. Their prices often beat the area average and the people are amazing. More

This purchase was done a few weeks ago; however, instead of happiness of having a new car, the feeling of being cheated and dehumanized is still lingering and upsetting. My family and I experienced worst cu of happiness of having a new car, the feeling of being cheated and dehumanized is still lingering and upsetting. My family and I experienced worst customer service we’ve ever experienced during and even after the purchase. All this was because of our language barrier and our trust in the salesman, Crist and his managers including finance managers. Their deceptive approach includes over promises and exaggerations, has led us into undesirable the purchase. We will include much more details soon. More

This dealership was really willing to work with us on our new truck purchase. We handled a great deal online. But we went into the dealership as well. I would definitely recommend this dealership. Easy t new truck purchase. We handled a great deal online. But we went into the dealership as well. I would definitely recommend this dealership. Easy to work with everyone involved with our purchase. More

This was the best experience I had ever had at a dealership. The people were friendly, helpful, and very knowledgeable. Such a pleasant experience. dealership. The people were friendly, helpful, and very knowledgeable. Such a pleasant experience. More

Not my first rodeo. Best experience I have had buying.a vehicle from a dealer. Will be returning next go around. Meraj and Diego were the best. Best experience I have had buying.a vehicle from a dealer. Will be returning next go around. Meraj and Diego were the best. More