Route 18 Chrysler Jeep Dodge Ram - Service Center

I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 recall). No call and update even after days, kept repeatedly calling and I was told parts will come and then they can fix it. Finally I got it on Friday morning. I dropped my Wrangler 4XE as well and they did not even touch the car for 3 days. I pulled the car out without servicing it and taking it to a different dealership. Unprofessional and no communication and do not have technicians to handle 4XE vehicles. Avoid this dealership and definitely 4XE vehicles. More

Power steering pump failed on My 2012 Chrysler 300c, had it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound wa it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound was coming from steering column. Returned to customer service desk. I was assured that sound would dissipate in time, the cause was air in steering pump lines. Later that evening, approximately 4 hours later my wife broke down on the highway with no steering. They provided tow back to dealership and loaner. Once again I received a call that my car was repaired and ready for pick-up. Upon picking up my car, The identical noise was heard coming from the steering column. Due to the holiday no one who was aware of my situation was in office. Returned and spoke to Christopher Lardieri, Service & Parts Director. No longer was I being told the whining sound would dissipate but Older cars receiving replacement parts never sound the same. "The mechanical and electrical parts on my car have been tested and meet the Dealerships standards for being repaired. I stressed my concerns about the danger of my car breaking down, With a dismissive attitude I was told the best he could do was take $500 off my bill of $4634.10. As of this posting it has been approximately three weeks and I still have not received a $500 check nor a phone call. I have no alternative but to file a claim in small claims court. More

The overall experience was very good. I have no complaints. I went for an oil change. They completed in a good amount of time and even provided me with a report on what else is needed for I have no complaints. I went for an oil change. They completed in a good amount of time and even provided me with a report on what else is needed for my truck. More

I used to love this dealership but not anymore. I bought 5 jeeps from them but will never again buy a car from them. They haven't fixed the issue with my radio in my 23 grand Cherokee. It's been me I bought 5 jeeps from them but will never again buy a car from them. They haven't fixed the issue with my radio in my 23 grand Cherokee. It's been messed up since I got the car in March. They won't even return my phone calls anymore. I feel completely abandoned. More

Absolutely A1 service, I also recommend their sales staff , Truly felt that my business mattered , I have purchased a vehicle from them , and I have another vehicle purchased elsewhere I also service there . , Truly felt that my business mattered , I have purchased a vehicle from them , and I have another vehicle purchased elsewhere I also service there . Wouldn’t bring my Dodge/Ram vehicles anywhere else. I have no affiliation with them just passing on an honest opinion from a regular person. More

Great service because of the polite, courteous, professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an a professional employees that work there. I'm very happy that I purchased my Jeep Renegade there. I've never had to wait for service (even without an appointment). I certainly can depend on getting an honest and accurate description/diagnosis of the problem. More

The service department horrible! ! This department never gives a loaner. I have had my car in a few times for service one time it was there for months and I revieved no car. Today I a ! This department never gives a loaner. I have had my car in a few times for service one time it was there for months and I revieved no car. Today I am again stuck without a car even though the service called me yesterday to tell me the diagnostics and ask for approval to move forward. The man told me the car would be ready by the end of the day. I recieved no call or text to let me know what was going on. Today I find out the part was never delivered and it won't be in until next week. Uggh!! I am reminded why I should go elsewhere for my next car. More

Very pleased with my car's service. The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staf The staff was very nice and attentive and set me up with a courtesy car while I waited for my car to be done. Thank you for keeping such a great staff and for the excellent service! More