Route 6 Auto Mall Kia

The dime down is a total lie, it's a bait they use to get draw you in and once your in they hit you with 5-6 thousand dollars down payment. They got my hopes high and I was very disappointed when I found out draw you in and once your in they hit you with 5-6 thousand dollars down payment. They got my hopes high and I was very disappointed when I found out that I fell for a scam with the one dime down lie. I don't recommend anyone to this dealership. I will be filing a lawsuit for false advertising and emotional distress. More

Completely unethical and dishonest. This dealership tried to sneak in a market adjustment fee that was higher than what was listed online, in direct violation of Attorney General Healey This dealership tried to sneak in a market adjustment fee that was higher than what was listed online, in direct violation of Attorney General Healey’s Automobile Advertising Advisory. I saw a 2024 Kia Sportage on Route 6 Auto Mall Kia’s website that I was interested in. The online price shows a $1,495.00 market adjustment fee. I then went into the dealership and worked with salesman Syed Mahmud. Mr. Mahmud tried to add a $4,000.00 market adjustment fee instead of what was listed online. When I informed him that the online price was different, Mr. Mahmud insisted that this was the correct market adjustment fee for this vehicle. Only after I demanded my keys back, so that I could leave, did the dealership attempt to honor the listed price online. More

While they were working on our car the shop manager came out to tell us to stop watching the person working on our vehicle was making him nervous but thier is a window in the waiting room looking into the g out to tell us to stop watching the person working on our vehicle was making him nervous but thier is a window in the waiting room looking into the garage. So what are they hiding makes no sense More

Previously no complaints but this last experience was terrible. 3 days to get my car back and it only needed a battery. Also was supposed to upgrade the anti theft software and did not complete it, now terrible. 3 days to get my car back and it only needed a battery. Also was supposed to upgrade the anti theft software and did not complete it, now I have to go back again!! Very disappointed in them this time!! They used to be very good, not anymore. More

STAY AWAY! The worst experience I have EVER had buying a car and I'll be paying for the mistake for the next 4 years. First they sold me a car, great. They put The worst experience I have EVER had buying a car and I'll be paying for the mistake for the next 4 years. First they sold me a car, great. They put temporary plates on it before they had title in hand..ILLEGAL. When the plates inevitably expired they advised me to drive on the expired plates. They still did not have the title and couldn't register it. I refused to drive on expired plates so they gave me a rental and then ignored me every time I tried to get in contact to figure out a long term solution. I had to physically go into the dealership to get any type of answer. They admit that they shouldn't have done a temporary registration without the title and can't actually sell me the car. So I have to give back the car I bought, my trade is had already been sent to auction as well. I was left without a car. My options were take a check from them for the value of my trade or buy another car from them. I was afraid to take the check because the car buying market right now is terrible and I couldn't be without a car. They have nothing used on the lot that is anywhere near comparable to what I bought or traded in. They talk me into a lease. A 4 year lease at that. They talk it up as if they are doing me a favor because of their screw up. I get rushed through paperwork and don't get a chance to read the fine print. Now I'm in a lease for a payment that is much too high for what it is. I'm stuck with the car. What they fail to tell you when you lease from them is that they make it very difficult for you to trade in the lease somewhere else. Carvana won't touch it. Carmax won't touch it. Small dealerships won't touch it. No one will buy you out of a Kia lease because of their fine print. I've leased other cars, this is just a KIA clause. So now I am stuck in a 4 year lease for a car I don't want, for a payment that is higher than I am comfortable with and all because of their screw up. I bet you're asking yourself, well they must have done something for illegally selling her a car and pushing her around for over a month. NOPE! They made the first payment on the lease. That's it. Not a break on the price, no free maintenance, absolutely nothing. KIA corporate is also no help. And if you try to speak with the owner of the dealership, they refuse to get you in contact with him. I have never in my life had a car buying experience this bad. This is my 5th leased car and this is the only time it has ever been this bad. More

The service manager carl sexually harassed me late last year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No re year. I reported him to the female office manager. Left several messages and I was never reached out to. I reported him to the general manager. No reply. An employee later told me he does it to the low level female employees too and they aren't going to stop him. More

Sales and Service here are excellent. They had the exact car I sought and sold it to me at a fair price. The staff was professional. The showroom is gorgeous. Service is efficient and e They had the exact car I sought and sold it to me at a fair price. The staff was professional. The showroom is gorgeous. Service is efficient and expert. More

Every time I've gone in to have service done on my car, I am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderfu am always greeted by multiple employees with a friendly welcome. This last time I had the pleasure to be greeted by Manny who was absolutely wonderful. He took the time to explain a light issue and didn't hesitate to explain it again when I didn't quite get it the first time. He made sure I was comfortable in the waiting area and kept me updated on the progress. I couldn't ask for better treatment. So, thank you, Manny. You get a 5 star from me!!! Just one thing though ~ wish you mentioned how good the Vanilla coffee is before I drank two latte's. LOL Oh well, there's always next time More

Very courteous and quick service done. Informed me on service done and what else needs to be done. No complaints Informed me on service done and what else needs to be done. No complaints More

Worked with Dave. Very easy to work with. We both were straight to the point and got to make a deal that was fair to both parties. No complaints, would work with Dave Very easy to work with. We both were straight to the point and got to make a deal that was fair to both parties. No complaints, would work with Dave again in the future. More