About Royal Kia
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Royal Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
Dan R
5/8/2012 6:32:14 PM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Trey Jefferson,
Karl Kompe,
Eddie Madigan,
Gerry Reisig
My Review of Royal Kia:
We were looking for a used car and stopped in to Royal Kia based on a friend's recommendation. Sales Associate Gerry Reisig approached us and she showed us around the dealership. We didn't find the used car that we wanted that day, but she let us know she'd be in touch when anything that fit our needs came in. She was true to her word. She called us twice with detailed information and we came down and found the car of our dreams. After just a day, we did experience some problems. We called Gerry immediately and she told us not to worry, to bring the car back in first thing in the morning. Karl was wonderful. Eddie and Trey in service were also very helpful. Royal covered ALL the repairs and even gave us a loaner car while we were waiting. I feel like we got a brand new car for the price of a used one. The power warranty is one of the key reasons we shopped there but the 2 months everything covered warranty is an added bonus. we had tremendous peace of mind knowing that if anything went wrong with our new "used" car, we wouldn't have to pay a penny. AND WE DIDN'T. the service department was great and they took care of us immediately and covered the cost of all our repairs. I recommend Gerry and Royal Kia to anyone who is looking to buy a car. We will need another used car in the near future and I won't shop anywhere else or with any other sales person than Gerry.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 5/9/2012 2:03:02 PM
Thank you so much for your positive feedback, and for choosing Royal Kia. Gerry, as well as the rest of our team are honored and thrilled by your kind words. We know how stressful the process of purchasing a car can be, and we are very happy we could alleviate some of this stress while helping you reach this goal. Again, thank you very much, and do not forget to check out our Facebook and Twitter pages for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
asher187
5/8/2012 6:02:22 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Gerry Reisig
My Review of Royal Kia:
Gerry was great. I had a no pressure experience. No games no tricks just a good deal with a great atmosphere.
She was understanding and more helpful than i could have ever expected. My friends sent me to Royal Kia and now I'm recommending them too!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 5/9/2012 1:56:44 PM
Thank you so much for the exceptional feedback! We at Royal Kia are honored that you are planning on recommending us to your friends and family. Let us know if there is anything else we can do to assist you with your new car. Do not forget to visit our facebook and twitter pages for exclusive offers!
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
wpkinney
5/1/2012 2:20:00 PM
Overall Score: 
3.2
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Craig Abbott,
Celia "CC" Adler,
Trey Jefferson
My Review of Royal Kia:
The mileage for my Sorento has been disappointing. Sales personnel touted the high mileage of the 4 cylinter GDI. When I asked Craig Abbott about it at a dinner he stated that the 4 has to work harder than a 6 and the mileage would probably not reach what was touted. A young lady at the dinner explained that every time you bring in the car for service, Royal would wash it. The previous week I had brought my car in and it was not washed. I asked when they started this wash program. Since moving to the new location, was the answer. I asked the service people why my car was not washed the week before. "Oh, you have to ask for that service" was the answer. "It takes a long time." When I had brought the car in for the oil change I told Craig that I would give them as much time as they wanted and would just use the time for my daily walk. Not a big deal but don't promise something that you won't deliver on. Or promise something only if the customer asks for it.
When in for the service I saw Trey. He worked with CC and me on the sale of the Sorento and some subsequent paperwork. I said ,"Hi, Trey, nice to see you." He smiled, said hi but I don't think he had any idea who I was. Could be wrong. Then at the dinner he said hi but never used my name. Hmmmmm.
Royal Kia is a good dealer, I guess, but still just a typical car dealer.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 5/3/2012 12:18:55 PM
Mr. Kinney,
Let me first start by saying that I do personally remember you and that I feel terrible for not acknowledging you by your name. It sounds like there were several little things that happened during your visits that added up to a less than 'Royal' standard of customer care and attention to detail. I am very grateful that you were able to bring these issues to our attention and I want you to know that I have teamed up with all the people involved to discuss your feedback so this never happens again. Our service manager Karl Kompe will be personally calling you later this afternoon to see if there were any additional things that we could have done better. I trust you had a good time at our New Owner Appreciation Dinner and we would like to have the opportunity to do what it takes to retain your business for the future. Again, your feedback is very valuable and we thank you for taking the time to let us know what happened. -Trey Jefferson, Sales Manager
drhansen
4/28/2012 7:05:23 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Luis "Lu" Fragozo
My Review of Royal Kia:
This buying experience was outstanding! Luis "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short period of time, we were able to drive a brand-new vehicle off the lot. Mr. Fragozo's personal attention, courtesy and knowledge serves Royal Kia well! We had been to previous dealerships and left feeling frustrated and deceived. It is a pleasure to say that changed when we walked into your dealership. Not only is your product (Kia Optima) outstanding but your sales process is to be commended. We have already shared our good impressions with family, friends and coworkers.
David and Ruth Hansen
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/30/2012 2:40:10 PM
Thank you for the positive feedback! We are happy to hear that we've provided you with an excellent experience. We know how stressful buying a new vehicle can be and we do our best to make it fun and exciting. We truly appreciate your business. Let us know if there is anything we can help you with in the future! Don't forget to check out our Facebook and Twitter pages for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
maryannmarino
4/28/2012 1:16:50 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chuck Beardsley,
Oscar Delgado,
Trey Jefferson,
Scott Maher,
Jamaal Young
My Review of Royal Kia:
I made several trips to the dealership and spoke with the above listed people who were all helpful in giving me information about the Kia Soul. I was convinced that I wanted the Soul by the information given to me by Scott Maher. We discussed the 2012 Soul while I was having my Kia Sportage serviced. The sales consultant who completed the sale was Chuck Beardsley. He went out of his way to meet with me at times convenient for me. The purchase was completed with no hassles.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/30/2012 2:38:40 PM
Thank you for the kind words and congrats on your new Soul! Our team aims to go above and beyond for our customers and I am happy that we've met this goal with you. We truly appreciate your loyalty to our dealership. Please let us know if you have any questions or concerns in the future. We'd love to help! Don't forget to follow us on Twitter and Facebook for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
dgraber
4/6/2012 2:18:25 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle Hook,
Trey Jefferson
My Review of Royal Kia:
Frinendly, good price, easy to work with, ease of Financing, no pressure sales, willing to work with you on price and options. Return phone calls promptly; great service department.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/9/2012 3:00:35 PM
Thank you for the great review! Customer service is our number one priority and I am happy to hear that you were so pleased with the service in which our team had provided you. We hope that we will see you again in the future for any service or car buying needs! Be sure to visit our Facebook and Twitter pages for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
clmoore5
4/2/2012 6:32:33 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Celia "CC" Adler
My Review of Royal Kia:
CC did a great job of working with us to get us exactly what we were looking for. She demonstrated all of the features on the Sorento, answered all of our questions, explained our options, and helped us through the paperwork. She also introduced us to the sales manager and the service manager. Everyone we met along the way was friendly and helpful. We love our car and are very pleased with our experience at Royal Kia.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/3/2012 1:28:34 PM
Thank you for the kind words and congrats on your new Sorento! Our team aims to go above and beyond for each and every customer and we are glad that you've noticed our efforts and hard work. CC will be happy to hear that she helped make your experience here such a pleasure. We hope that you are enjoying your new Sorento and we look forward to seeing you in the future for any service or car buying needs you may have! Don't forget to visit our Facebook and Twitter pages for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
lgarbini
3/31/2012 9:21:07 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Luis "Lu" Fragozo,
Eddie Madigan
My Review of Royal Kia:
Both Lu and Eddie were professional,personable, and informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very kind and hospitable. I felt very comfortable with his personality. Lu even came in early so I could complete the sale before I had to go to work that day.
I did not feel like I had to fight for a fair price on the vehicle at any time.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/2/2012 2:47:02 PM
Thank you for the kind words and congrats on your new vehicle! Lu and Eddie will be happy to hear that they were such a help. Thank you for your business and we hope that you will be visiting us in the future for any service or car buying needs. Don't forget to visit our Facebook and Twitter pages for exclusive offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
hchs1965
3/30/2012 1:18:31 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kyle Hook
My Review of Royal Kia:
This was my first visit to a Royal dealership. The staff treated me with respect and was aware of the time I allot for completing the sale. I'm a proud owner of 2012 Kia Optima Hybrid and would recommend this dealership to anyone who wants a no hassle car buying experence.
I would like to thank Royal Kia and Kyle Hook for a great car buying experience.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 4/2/2012 2:43:07 PM
Thank you for taking the time to write such a great review! I am happy to hear that your first visit to our dealership was a pleasure. Customer service is our number one priority and it is encouraging to know that you've noticed our efforts. We hope that you are enjoying your Optima Hybrid and please let us know if there is anything else we can do for you in the future! Don't forget to visit our Facebook and Twitter pages for monthly specials.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com
mama_2251@yahoo.com
3/29/2012 12:35:57 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Luis "Lu" Fragozo
My Review of Royal Kia:
I was very pleased with the service and knowledge that Lu was able to provide me. I came in on a Friday got all of my questions answered went home discused with my husband and went back on Saturday and purchased a new car. Lu was remarkable in every way. He was understanding of my needs as well as staying in line with the amount I wanted to spend. There was no back & forth let me see what I can do maybe we can do this etc. This was a refreshing way to purchase a car. Lu did all the calculations etc right there at his desk. He is very knowledgeable about his inventory which vehicles would fit into my budget new vs used He leaves no stone unturned. I would highly recommend that anyone looking for a new or used vehicle go in and see Lu. I know he has earned my trust and future business as well as me letting other people know how awsome he is. Too bad 5 is the highest ranking he can get. He certainly is a "10" in my book. Thanks Lu, Dawn
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Royal Kia
Added: 3/29/2012 1:03:40 PM
Dawn, thank you for the great review! Lu is a valued member of the team and he will be happy to hear that he was such a help. Customer satisfaction is our number one priority and it is encouraging to know that you've noticed our hard work and efforts. Please let us know if you have any questions or concerns with your new car. We'd be glad to help! Be sure to visit our Facebook and Twitter pages for special offers.
Sincerely,
Trey Jefferson
Sales Manager
wjefferson@royaltucson.com