My Review Of Royal Kia:
Since I bought a Buick at Royal Buick many years ago I have loved the place! My salesman then was Bill Yalen, and he sold me my second Buick as well. Both cars served me well and had huge mileage when I sadly decided it was time to trade them in.
I called Bill again for his help, and found he's partially retired but very willing to advise. He knew what kind of car I wanted and found a few options for me to look at.
One was a 2013 Chevy Impala at the Royal Kia store with only 12,000 miles on it and quite a fair price. My husband and I went to look at it and were warmly welcomed by a handsome person named Peter Thomas.
In fact my first words to him were, "You look so nice!" because his colors of trousers, crisp shirt and tie were pleasing to the eye. We followed him to his cubicle after refusing his offer of coffee or water, and we told him what we wanted.
He brought out the car and let its AC run a few minutes while we chatted. He was genuinely interested in everything we had to say, as we were with him.
I noticed and was delighted that he talked mostly to me, since I was the chief buyer. This would be my car, which I would pay for, and I appreciated his giving me his full attention, although Larry could and did ask a few questions.
When he let me drive it the three of us rode in harmony, and after just a few minutes I found myself saying, "I REALLY like the way this drives!" Larry said, "I'm so glad to hear you say that."
He didn't want to influence me, but he let me know of his approval, which I appreciated.
That very afternoon we bought it! I feel like Peter is a good friend now, and next time I buy a car you can be sure I'll be calling Peter. (However I'm 80 years old, so I may not be buying many new cars in the next few years.)
Anyway I want you to know how pleased both of us were and are and always will be with Royal's sales staff. Customers are treated like respected friends.
Thanks for everything, including my dozen red roses which made me feel like Miss America when Peter handed them to me!
Lee Marie Schnebly
Was this review helpful to you?
Yes | No