Royal Motor Sales

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Royal Motor Sales:
I am suprised at the reviews that I read about this dealership, in fact I was a little hesitant to go down there. But I too worked with somebody via the internet and the deal sounded easy and straightforward and they were the only AUDI dealer in San Francisco. So I met with Jim and told him about all the horror stories that are out there. It was funny because he was actually more prompt and precise about his responses to me that anybody else I talked to. I haven't had any problems with my new car but he introduced me to the service department and made it seem real accessable. I would say it was the best auto buying experience I have had, personally.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Royal Motor Sales:
Dealt with this and one other "dealer". First test drive in March 2003 and Ms. Holtz lost my license which I needed to replace. After second dealer issues returned to Royal and finalized first sale in August 2004. After three months of non-communication with dealer on special order finally found out specific order was delayed w/o comment - dealer never tried to get in touch with me to follow up I always had to chase down for reply. Re-placed order in November 2003 and received March 2004 and delivered dirty. Ms Holtz knew next to nothing about the particular Audi's specifics and barely remembered to get my requested and ordered accessories together. To date still missing two accessories. A shame for the only Audi dealer in San Francisco.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Royal Motor Sales:
Do not purchase from this dealership. Manager of Internet sales will be nice to you only through email and before you purchase. After you purchase, make sure you have everything that is listed in the manual or you might not get it if you ask for it later. When you do ask for something that is listed on the manual and is not there, my personal experience was just hell. First the Manager (yes manager) of Internet Sales responded to me and insulted me by telling me that mine does not come with an Emergency Key (what I was missing). Told her manual stated it, she told me "we are already losing money when we sold you the car..." <--tell me that's not an insult. I had to go through hoops trying to get this one piece ordered. The stealership is just crap. Sales is crap. If you do buy from them, be prepared to get tons of headaches. Do a search on this dealership anywhere and you will get the same response. I was there November 2003.

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