Royal Palm Toyota

Royal Palm Toyota
9205 Southern Boulevard
Royal Palm Beach, Florida 33414

Sales: (877) 361-5117
Service: (561) 370-7200
Parts: (561) 370-7200

Manufacturers: Toyota, Scion


Most Reviewed Employees
Hoot Hoodenpyle Hoot Hoodenpyle
Asst. Service Manager
Elaine Johnson Elaine Johnson
Service Advisor
Rafael Rodriguez Rafael Rodriguez
Internet Sales
Natalie Baublitz Natalie Baublitz
Internet Sales
Jim Carroll Jim Carroll
Internet Sales
Annette Davee Annette Davee
Sales
Mike Gonzalez Mike Gonzalez
Asst. Service Manager
Michael Warner Michael Warner
Sales
Amy Lord Amy Lord
Finance
Aneisha Ali Aneisha Ali
Asst. Service Manager
Need a New Car?

Dealership Amenities
Free Dunkin' Donuts: Bagels & Donuts
Free Coffee and Hot Beverages
Free Wi-Fi
Fresh Hot Popcorn
No Dealer Fees
Free Oil Changes for 1 Year w/ Purchase
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Automated Car Wash
After Hours Drop Off
Instant Financing
Computers with Internet
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:30 AM - 5:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
217 Reviews
Royal Palm Toyota

Overall Score: 5 Star Rating4.9



About Royal Palm Toyota
Certified: Royal Palm Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Royal Palm Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Royal Palm Toyota
Thanks for visiting Royal Palm Toyota's Dealer Rater page. Please feel free to read and submit reviews about our staff.

Sure, we have great deals and an amazing state-of-the-art facility... but none of that means anything if we don't take care of our customers. With today's ever changing market, the only constant in our world is our reputation. As a Penske Automotive Dealership, we take this very seriously. When dealing with a Penske store, you should expect respect and hard working employees. Royal Palm Toyota is no exception.

We hope you have had a pleasureable experience with us and we look forward to building a mutually beneficial relationship for the future. Thank you.



julio c mora
5/22/2012 9:28:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Hoot Hoodenpyle, Michael Warner

My Review of Royal Palm Toyota:
The friendliness, professionality and humanity of all the staff but specially of the two checked above (Hoot Hoodenpyle and Michael Warner) make the experience of Royal Palm Toyota worthwhile and necessary to be repeated.

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Ron Roberts
5/19/2012 9:37:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Elaine J. Johnson

My Review of Royal Palm Toyota:
Service was great, done on time and called to inform me on price and time it would take to finish. When I picked up vehicle was introduced to the tech, vehicle was washed and clean.

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goliwagmo
5/10/2012 12:15:07 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Hoot Hoodenpyle

My Review of Royal Palm Toyota:
As always, Hoot (Hoot Hodenpyle) was great. Besides the desired maintenance items I went in for, he pointed out other items which the technician felt could be addressed but no pressure to do repairs I did not want. I LOVE that. There was a mix-up between Hoot and the service area (I think the computer system had a role in it) which resulted in one repair not being done (I did not discover it until I got home and had to return to the dealership), but when I pointed it out it was quickly corrected. Score would have been higher otherwise.

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Torres1011
4/21/2012 7:56:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Longley

My Review of Royal Palm Toyota:
We recently purchased 2 vehicles within month of each other at Royal Palm Toyota. Ed Longley and DOUG WILSON were amazing every step of the way. They were so helpful and welcoming and very honest throughout the deal. We will alway go to them for any of our purchases from now on and highly recommend them.
Ed Longley- sales rep who knows the inventory and listened to the customers needs
Doug Wilson- finance rep who is honest and gets the deals done. He was so instrumental in getting what we needed in our budget!

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latoya davis
4/18/2012 12:16:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Hall, Elaine Johnson

My Review of Royal Palm Toyota:
I wanted to give special honor and recognize the exemplary professionalism of Ms Elaine Johnson. I had a service appointment scheduled in advance. Due to a break down in communication with the scheduler; I had to wait longer than expected. Elaine went above and beyond to reslove the time issue. My car was ready in record time-one of the shortest wait times I ever had! A true word! I also spoke to the Service Manager Mr Ryan Hall, about my concerns with scheduling. He also gave exemplary guest service. I left Royal Palm Toyota a very elated customer. So I wanted to recognize their dedication to excellent guest service. Thanks Ms Davis

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DCM429
4/16/2012 10:37:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Hall

My Review of Royal Palm Toyota:
Mr. Hall is very attentive and committed to customer service. Mr. Hall is able to explain technical terms with ease. Mr. Hall is an asset to the team at Royal Palm Toyota.

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Daddyarod
4/14/2012 8:05:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Elaine Johnson

My Review of Royal Palm Toyota:
Elaine has been wonderful and very knowledgeable every time I have been there and I would not go anywhere else she is an asset to your organization .

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whit4112
3/31/2012 5:36:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Elaine Johnson

My Review of Royal Palm Toyota:
I've use this dealership service department over the last 4 to 5 years and have been please with each of my inter actions, along with getting car back with the said problem being corrected.

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Response from: Royal Palm Toyota
Added: 4/5/2012 8:07:07 AM
Thank you for support our Service department here at Royal Palm Toyota. Please let us know if we can do anything for you in the future.

Thank you,

Ryan Hall

katten41
2/24/2012 6:26:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Gagne, Amy Lord

My Review of Royal Palm Toyota:
I decided while vacationing in Florida to see if I could exchange my 2003 DeVille for a newer model. Internet search took me to Royal Palm Toyota, which had a 2004 DeVille for sale at a fair price. I checked out the car; it seemed in great shape. Salesman Steve Gagne was tops: personable and knowledgeable. He offered me a good price for my old car and the deal was sealed. Finance Officer Amy Lord and her boss Ben were very helpful since this involved an out of state registration. Plus the showroom is modern and clean and spacious w free wi-fi, which is handy while you are waiting for the paperwork to clear. All in all this was a terrific experience that I wish upon anyone buying a car.

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bette2240
2/21/2012 10:22:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Elaine Johnson

My Review of Royal Palm Toyota:
Today was my best experience to date at this dealership. I came in for my 5000 mile service for my Camry. My car was finished and washed in about 30 minutes. I loved working with Elaine Johnson. She is efficient, friendly, funny and a pleasure to be around. Her wonderful personality got my day off to a great start. Please share my appreciation with her.
Bette Alexiadis

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Response from: Royal Palm Toyota
Added: 2/21/2012 11:04:38 AM
Thank you for the kind words. Elaine is very customer focused and we are happy to have her here on our team.

Thanks

Ryan Hall

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