Long, boring store short - not a great experience with this dealership. I drove two hours to purchase a gently used car from them, and before I'd even gotten home, the tire pressure warning light had lit up. I checked the tire pressures and all was fine, and turned out to be a bad sensor that would need replacing based on my internet searches (because I also learned later, the car did not come with manual - shame on me for not looking). When the sales person followed up that Monday asking me about my experience (and ironically referrals), I shared what had happened and asked what could be done. The response was simply "It's in your best interest to take it to a service department". I understand it is a used car, but it has low miles and this used car cost nearly $30,000 and should not have these issues in less than two hours after driving off the lot.
I sent this note to the Sales Manager, who was so eager for my business, expressing my dissatisfaction with the experience.
No response, since I guess the sale was already made.