This is the first time I’ve EVER provided negative feedback to ANY company! I felt the need to do so because I really don’t want this to happen to someone else. I purchased a “certified” pre-owned Ford F-150 Lariat about 6 months ago. I live 4 hours from Royal South Toyota and thought that buying a “certified” pre-owned vehicle with 40k miles from a reputable dealer, what could go wrong, right?!… A LOT!!
Everything was shined up when I made the long drive out to get it. It wasn’t until a week later when the deodorizer that they sprayed in the interior wore off and there was a strong, musty smell in the cab that would not go away. I took it in to my local Ford dealership to investigate the smell and they found perforated rust and holes on the bottom of both sides of the cab. This required two new rear quarter panels to be installed (around $7000) which was luckily covered by Ford’s 5 year rust warranty. When I called Royal South, all I got was a “sorry about your luck.” When I got my truck out of the body shop a month and a half later I realized the blender motor for the heating system was not working. This was the first time the heat was ever used sense I’ve owned it. I drove it directly back to Ford and $1,400 and a week later, they put a new motor in (not covered by warranty). At this point I was pretty fed up, I’ve only driven this truck four out of the six months I’ve owned it and put only 4,000 very expensive miles on it! I traded it in for a new truck at my local Ford dealership. After the loss of trade in, taxes, rental car, repairs and not to mention all of my trouble, dealing with Royal South cost me about $6,000-$7,000. It would have been $14,000 if Ford didn’t cover the rust! Don’t make the same mistake!
To his credit, I did call Mark Zacharias, customer relations manager at Royal South. I wanted to give him a chance to give me an explanation before I posted this review. He said that there was no excuse of why this should have happened, especially on a “certified” vehicle! Mark was very courteous and apologetic and he said that he would have the pre-owned car manager, Andy Long, call me and he assured me that they’d get to the bottom of it. That was three weeks ago and I have still not received a call or explanation. So, as promised, here is my review.
Long story short…DO NOT BUY FROM ROYAL SOUTH!
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