I was greated kindly, the oil change was done in a timely manner, i was offered a free car wash and was informed of future work my vehicle will need. I was very happy with the manner I was treated and the service work done to my vehicle.

Was this review helpful to you?    Yes | No Thank you

I only go to Royal Toyota to service my two Toyotas. I have gotten great service at reasonable prices. The service staff is friendly and has taken care of any issues that I needed help with.

Was this review helpful to you?    Yes | No Thank you

I switched from another dealer a few years ago and I've been so very pleased. Decades ago I wasn't wild about them when I was car-shopping (in the mid 1990s). I cannot tell you how pleasantly surprised I am with how superb they are today. Here are examples: They are (1) very prompt, (2) willing to explain everything, (3) provide comfortable wait facility with healthy snack, (4) or a free taxi, (5) helpful in every way, (6) easy and friendly to deal with. Early on I had one complaint, told Mark who told me they were working on it, and it never happened again. I'm even more impressed when I see they took me serious, demonstrated that they strive toward being better, and are effective in making improvements.

Was this review helpful to you?    Yes | No Thank you

My Camry was efficiently serviced, the technicians were friendly, and the price was fair. I particularly like that they are open on Saturdays. I highly recommend Royal South Toyota in Bloomington, IN.

Was this review helpful to you?    Yes | No Thank you

Great experience. No hassles. They went out of their way to find the vehicle I wanted. Will definitely return to this dealership in the future.

Was this review helpful to you?    Yes | No Thank you

After looking at 30+ pictures online, reviewing the 1 owner clean car fax, and speaking with the salesman on the phone he assured me the vehicle was in VERY CLEAN condition, his words were "Immaculate" and well worth the trip to see it. And provided all the service records available to review. So after reaching a preliminary deal over the phone I decided to drive the 150+ miles to this particular ROYAL SOUTH TOYOTA dealership. BIGGEST MISTAKE AND WASTE OF TIME EVER SPENT SHOPPING for a vehicle. This dealer completely misrepresented the quality and condition of this vehicle. Taking every picture they could that didn't show a single flaw on the vehicle, fancy photography, lighting tricks to block obvious scratches that would turn away most buyers. Once I arrived, it became clear that this vehicle was not as advertised. dog hair all over the car, a whole in the front passenger door that was not shown in the pictures, the headliner looked like 2 dogs fought on top of it, carpet was stained, missing floor mats. The exterior was in no better shape, multiple large scratches and groups of scratches, some through the paint and had began to rust but had been cheaply touched up. The frame was completely rusted, the skid plate had rusted through. So after sighting multiple spots on the exterior the salesman offered to have the SUV wet sanded and buffed, but still wanted more than $500 over "CLEAN" retail. and would not come down. This is a Shady Dealership, with crooked salesman. BUYER BEWARE. I did plenty of my homework on this vehicle, and and took every precaution to avoid this type of issue. This salesman and this dealership tried to specifically hide all defects in this vehicle to draw me in and try to get me to buy. This place will never see a dime from me. and I'm telling everyone I know to stay away.

Was this review helpful to you?    Yes | No Thank you

Hello,
I have never bought a car from a car dealership before. This was not the lack of trying; it is more the lack of trusting. I have several friends who had dealt with Royal Nissan East in Bloomington and have always been very satisfied, so when I started looking for a new Toyota, I started looking at Royal South's website. When I found a couple I was interested in, I started dealing with Lance Deaton. I was very impressed with is helpful but not pushy attitude. He was prompt in answering my questions and never once pushed me to something I did not want. Which in my past experiences with car salesman has always been the case? Mr. Deaton was a breath of fresh air and made my experience in buying my car very enjoyable.
When my daughter was looking for a good used car, I made no hesitation in calling Lance and asking him for his help. I am happy to report that within a month, Lance found my daughter a car. The day that we drove down to Royal to look at the car from my daughter, I needed an oil change and service on my car. When Lance greeted us, I told him what my needs were and he took care of everything from that point on. My daughter and I went for a test drive and by the time we got back, my car was finished and the bill was waiting for me at Lance’s desk. Customer Service at its best!
I am a truly satisfied Royal South Toyota Customer. I would highly recommend Royal South Toyota and Lance Deaton!!!
Sincerely,
Tracy A. McDaniel

Was this review helpful to you?    Yes | No Thank you

Bought my 2007 Camry there. Very satisfied with the car and friendly service. Royal South provides a free manicurist on Tuesdays. Last time there, service was quicker than predicted and I had my nails polished while waiting. Occasionally the service dept has checked minor things regarding my car and not charged me.

Was this review helpful to you?    Yes | No Thank you

Although I went there for oil exchange, they did all the complementary services guaranteed under warranty and all the services were excellent. Staffs were all kind. Nice waiting room and free popcorn with internet.

Was this review helpful to you?    Yes | No Thank you

We were in search of a new vehicle. We had previously been to 3 different dealerships, and no other dealership had the used selection that Royal South Toyota in Bloomington did. We found 3 vehicles that we really liked, and were able to test drive the vehicle without the sales rep riding with us. I like this option, because it allows you to really check out everything in the vehicle. In past experiences, the sales rep would move you along quickly not letting you fully check out the vehicle. After we found a vehicle that was a perfect fit for our family, we sat down and discussed our options. Jeremy Sassatelli was out main point of contact, and he understood our need for a new family vehicle. I was stressed as the main of the household to provide reliable transportation for my family. Jeremy bent over backwards to ensure that all avenues were thrown into the mix to give us the best chance. Jeremy even took the time on his day off to contact me, and update me on what needed to be done to get through this process. There isn't any dealership within the surrounding states that provides as good as service as this dealership. I would highly recommend it, and they take all the stress out of buying a vehicle.

Was this review helpful to you?    Yes | No Thank you