Royal Toyota Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Royal Toyota Volvo:
The service department at this dealership is a real joke, had a part replaced on my Tacoma in 2008 regarding the seat belt airbag light in the dash. Was told the fix was going to cost 450.00. Had the truck repaired and here in 2009 and 3000 miles later they want to replace the items again for another 450.00. The service department told me they were going to cover the cost with a warranty, they called my wife and told her the same thing, when I went to get the truck, the part was not installed and they had no intentions of fixing the truck untill I paid the 450.00. I get the impression the parts were never installed in the first fix, reason to believe a new part would last longer than 3000 miles. A really really bad taste in my mouth about this deaership and the service people (WINSLOW). Numerous trips to the dealership and phone calls to them to check on the truck and left the truck on the lot for a full week to get treated like this is not a way to run a business.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Royal Toyota Volvo:
In 2004 we purchased a new Toyota Sienna from this dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is mentioned in several reviews that women are talked down to or kind of ignored. This was not the case. My wife felt very much a part of the buying process. They would get five stars except for recall thing. There was something that had to be done to a back seat belt. I made an appointment. Went in. They had me waiting for like 2 hours. I would go up to the service desk to find out when and they would say a little while longer. Finally they came out and said they didn't have the part. They said they would order it and call us when it came in. They did and it was all of 10 minutes to install.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Royal Toyota Volvo:
They don't honor their waiting list for in-demand vehicles. I called and expressed interest in buying a Prius. They "were in a sticky situation and only had one," which they would sell me immediately. Otherwise, I would be on a "four-month" waiting list (which already had 13 people). I asked why the available car wasn't going to the next person on the waiting list--after a while, the salesman admitted that they were trying to make an extra sale because the people on the list "expected to wait." They did sell it that day, and not to any of those customers who'd put down a $500 deposit to be on the list.

Incidentally, the waiting period should only be 8-10 weeks and the salesman was a rude jerk.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Royal Toyota Volvo:
I purchased a new Volvo from Royal and they wanted a deposit on the car as it was not in stock yet. This was fine with me except when I went to put the deposit down on my credit card they informed me that they would charge a 2% credit card charge that was non refundable. When I questioned why this was, they said that they would get charged by the credit company, and that they were not making that much on the sale. Did I mention that I was paying cash (45,000) and sticker price for the car! I told them that I thought this was illegal (which I later confirmed with the credit company) and they said it was not up to the credit company that it was their policy. So not only was I paying full sticker price, they thought they should make an extra 60 dollars on the sale. I also was recently told that I needed to have a 30,000 mile checkup that would cost 650 dollars. When I contacted another dealership they were flabbergasted at the 650 cost, they charge 350. Talk about good customer service. These guys are why people are reluctant to trust dealerships. Think twice about doing business with the Royal group!

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