Rusnak BMW Westlake

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Rusnak BMW Westlake:
I can not say enough about how helpful and wonderful my experience was with Mr. Cockrell. He was so nice and really made the process enjoyable. I recommend you go see Geoff for yourself! I have definitely found someone who I will return to see when my lease renews. I will send all my friends to him as well.


Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
Horrible experience with the internet sales department. Even if they had the perfect car for me, I would never buy it from them. I was on the market for a used BMW, got there, and they were rude the entire time. The vehicles I did look at were a mess. I gave my business to a different dealer. I've bought plenty of cars, this place was by far the worst experience I ever had.



Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
Crappy service, crappy service people. I bought a 750Li and like any BMW had some problems. Brought it in many times without sucess fixing it. Had one of the little retards argue with me about the thing - little bastard never even read the manual, which I pointed out to him to get him to fix the problem. Eventually I did get my problem solved half way through my 24mo lease. Brought the car in to service for 15K miles and as I was driving away the low washer fluid warning flashed me. WTF they can't even check the damn fluids? WILL NEVER GO BACK and may never buy a BMW again.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Rusnak BMW Westlake:
Great experience. My window wouldn't roll down on my 2004 X3 that I bought new from the dealership. I made an appointment and they offered me a loaner car. I didn't take them up on it, but the problem was fixed the same day and covered under warranty. Joe Teague was the service advisor and Mr. Ron Webber the service manager were both really great.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
Bought 2001 540i Sport. Beautiful car. BMW Certified to 100,000. Was told that the car had just had a Phase II service, early @ 45,000 miles. Bring back for oil every 15,000 miles and no major service again until 90,000 miles. After purchase, battled big time to have agreed items fixed, and had very poor support. Took car into Valencia BMW @ 60,000 miles for oil change, only to find out Phase II service was never done. Webber investigated by asking salesmen Stratmeyer and Prince, and they told him they didn't remember telling me that, so, oh well....And the maintenance free car until 90,000, well, that wasn't accurate either. He did tell me that the part that Valencia claimed wore out should be under warranty, but again, no one will help. I paid $1100 for service on a car just puchased as a "BMW Certified Car" Contacted BMW North America numerous times but they refuse to support their customers, no contact at all with me. Have asked numerous BMW web sites about BMW support, and they all tell me you are on your own, it is non-existant. Great Car, I love it, but I can't trust BMW and will probably dump the car. Sad to say...

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
I brought my car in for a brake job. When I left I heard this clunking noise when I was braking on the freeway. I returned to the dealership and was surprised to find one of two bolts for my brake caliper bracket was not put in during the brake job. They pretty much blew me off and didn't even say sorry. They said to take my business to Steve Thomas BMW unless I wanted more than brake service.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
Very high end and profitable dealership...and they know it. Expect all the plastic smiles and dealer speak. So long as you bring your checkbook and dont plan to get a deal, you will love them. But dont trust them. They are a lean, mean, money making machine. I learned that the hard way after my purchase. I will never buy from them again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak BMW Westlake:
My wife went in looking for a car. The dealer who assisted her (Cliff) said she had to put a $500 deposit down before he would even help her find a car. She was naive, granted and they saw her coming.

I had to go back to get her check back on the same day and they had deposited it already! The manager tried to placate us but the damage had been done. Fast forward to two weeks later and after numerous calls we received our refund in the mail. So we went to Thomas BMW in Oxnard/Camarillo. They were the best!

Advice: Avoid Rusnak BMW in Thousand Oaks at all costs!

Was this review helpful to you? Yes | No