Rusnak/Pasadena Jaguar

Above and beyond customer service. Especially Eden Esparza in the service department, she’s very welcoming, very professional. Esparza in the service department, she’s very welcoming, very professional. More

Outstanding auto service and customer care here! This service department exceeded my expectations, both Armando and Brian are very thorough, responsive, honest, fair, clear and efficient. I highly recom service department exceeded my expectations, both Armando and Brian are very thorough, responsive, honest, fair, clear and efficient. I highly recommend this superior service department. They’re the best! More

Quick and Enjoyable experience Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received. More

My lease experience I really appreciated how friendly, helpful & professional Mike Hamadani was, however the general Manager Khristophet Garwick took me by surprise when I really appreciated how friendly, helpful & professional Mike Hamadani was, however the general Manager Khristophet Garwick took me by surprise when he entered the finance room and said what is the problem? I am approving you with a BK & REPOSITION you have on your credit! I said first off I have amazing credit now! That was 10 years ago & the reason we are having a conversation is because the term of the lease is not correct, a ding on my credit doesn't give you any right to treat me as a lesser individual. I will never return to Rusnak for future leases nor would I recommend this dealership, just for being treated the way I was by the General Manager. More

Repair of vehicle The quality of the repair is great every time. They have the parts available when needed to take care of my repairs for my older Jaguar XKR quickly. E The quality of the repair is great every time. They have the parts available when needed to take care of my repairs for my older Jaguar XKR quickly. Eden is the diamond, she goes far beyond for her customers and fosters loyalty in the customer. Yes, you do pay a higher price for repairs compared to smaller specialty garage. But there is a trade off between low cost repairs and premium quality care by Eden and the dealership she represents. What would be nice is for the dealership not to just have specials once and a while, you know they never occur when that service is needed. But to have a customer loyalty discount program; if you bought the car there, that would be valid all the time for any repairs. More

A+Service Repairs are made easy, the service is great. Quick updates, attentive staff and friendly service. New location works well. Thanks for taking care o Repairs are made easy, the service is great. Quick updates, attentive staff and friendly service. New location works well. Thanks for taking care of my ride. More

Cheers In at 7.30 offered loaner car but decided to wait told it would be ready within an hour and a half done dusted cleaned and returned with a few minutes In at 7.30 offered loaner car but decided to wait told it would be ready within an hour and a half done dusted cleaned and returned with a few minutes to spare thank you Eden More

Buying my F Type My salesman Abraham super nice but the gal in finance was too pushy on wheel coverage and protection......that could have been toned down a bit. My salesman Abraham super nice but the gal in finance was too pushy on wheel coverage and protection......that could have been toned down a bit. More