Rusnak Volvo

Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak Volvo:
the following is email sent to Rusnak regarding our experience:

we have met with one of your sales associate in your abscense. one thing i can tell is that it was one of my worst experience. i will not name any names. quotes over the phone and in the dealer were completely different and not even close. first we were very delighted and excited to receive a great deal. however, we soon found out it was all false. it seems he was just giving misleading quotes to lure potential buyers into your dealer. we were ready to purchase and make the deal. we even filled out financial application. when we pointed out the difference, he flatly denied our conversation. i dont know how you guys conduct your business in that misleading and deceitful manner. i will not recommend Rusnak to anyone.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak Volvo:
The worst sales & service experience I have ever had in California. Tried to "low-ball" me on my trade, only to suggest that I take my car down the street to Carmax if I wanted more than the $7,500 offered. Sales manager said, "...we are in the business of car sales not car buying." I left in disgust and bought elseware while receiving over $2,000 more for my trade. STAY AWAY!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak Volvo:
i drove a volvo s60 a couple of times, and rcvd. leasing info. from a salesman. he made several followup calls. he told me to come at the end of the month to get a "great deal," his term. i did so, ready to buy, and w/ an offer. i was prepared to negotiate, as i have purchased many vehicles (i've owned about 30). i presented a monthly lease offer to this salesperson,, and he came back with an offer much HIGHER than the one that he had initially given me - 30% higher! this was only a week later - nothing had changed, it was the same vehicle, the maker had all the same offers on the table. his explanation was that he had committed multiple errors in presenting the initial offer, and that the dealership couldn't possibly make any money at the rate i was initially quoted. what a complete waste of time. why would anyone want to do business with such an enterprise?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Rusnak Volvo:
My dad had a volvo so one day, i help him take his car for a service because my school was also on colorado blvd. Forgot the service guy's name, but he was nice to you when you arrive. I just went there for a oil change and tire rotation. when i came back to pick up my car, the service guy said my mount needed to be changed, and alot of junk which totaled $2000. He said he called me and left me a voicemail to confirm if i wanted to fix the stuff, but I never received any calls. So I told him I just wanted to get the car and go home. I went home and the week after, the air conditioner broke, and the turbo was not working right. Never had any problems prior to that. Had to sell the car for just $10000 and the car was only 5 yrs old.

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