Rusnak/Westlake Audi - Service Center

I am deeply frustrated and disheartened by their service experience. Not only has the initial problem with my vehicle not been resolved, but the follow-up service and support have also been significantly la experience. Not only has the initial problem with my vehicle not been resolved, but the follow-up service and support have also been significantly lacking. The suggestion that my attempt to show evidence of the issue was "deceptive" is particularly troubling and not reflective of the customer service standards I expected. More

Service was great. Still waiting for payoff on my trade in. It has been over 3 weeks now Still waiting for payoff on my trade in. It has been over 3 weeks now More

Very unhelpful. We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had t We purchased a new A6 from them in 2013 and with regular maintenance and less than 85000 miles and no warning the engine was damaged. We just had the vehicle serviced 3 months before. Audi finally got back to us stating it was just "too bad" for us and estimated over $10,000 for repairs. This appears to be a problem with the A6 model - so other buyers beware! More

All was good and professional. No issues at all. Would recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. recommend this service center to others. Wait time was appropriate. Thanks for the service. Take care. More

As usual excellent service from Adam. Great communication and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. and professionalism. We have two Audi cars that get serviced here. Appreciate the customer service from all. More

Great place. I’ve been a customer for many years because of their great service both in sales and car maintenance. Always friendly, efficient, professional, and on time. of their great service both in sales and car maintenance. Always friendly, efficient, professional, and on time. More

Best customer service always friendly and courteous. I refuse to go to another Audi dealership. Jesse was very kind, professional and easy to communicate with. Did an awesome job overall refuse to go to another Audi dealership. Jesse was very kind, professional and easy to communicate with. Did an awesome job overall More

Absolutely some of the best service over ever had from sales all the way to service. It’s a first rate place. I’ve sent a number of friends. sales all the way to service. It’s a first rate place. I’ve sent a number of friends. More

Remembered me. Was efficient and courteous. Good communication throughout the day. Followed up. Careful pleasant driver to my job. Perfect transaction and I look forward to another seamless visit. T communication throughout the day. Followed up. Careful pleasant driver to my job. Perfect transaction and I look forward to another seamless visit. Thanks! More

Consistently excellent service from the Service Department. Have worked with Audi dealerships across the US and they are amongst the best. Timely, courteous and superb communications on my cars s Department. Have worked with Audi dealerships across the US and they are amongst the best. Timely, courteous and superb communications on my cars status. Highly recommended More