Russel Subaru

Reason for Visit: Service

I recommend this dealer: No

My Review of Russel Subaru:
Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service.

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