Rusty Wallace Cadillac GMC Kia

Rusty Wallace Cadillac GMC Kia
300 King Avenue
Morristown, Tennessee 37814
(423) 586-1441

Manufacturers: Cadillac, Kia, GMC

Most Reviewed Employees
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Dealership Amenities
Cable TV
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
49 Reviews
Rusty Wallace Cadillac GMC Kia

Overall Score: 5 Star Rating4.8



About Rusty Wallace Cadillac GMC Kia
Certified: Rusty Wallace Cadillac GMC Kia
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Rusty Wallace Cadillac GMC Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Rusty Wallace Cadillac GMC Kia
Rusty Wallace Cadillac Buick GMC Kia has been serving the Morristown, Knoxville, Johnson City and Kingsport, Tn areas for over 30 years. Please check out our online inventory of new and used vehicles.

In addition to the sales of new and used; cars, trucks, suv's and vans, we also have a full service repair center and auto body shop servicing all makes and models.


amy062678
5/10/2012 1:01:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: kie kie Ramos

My Review of Rusty Wallace Cadillac GMC Kia:
I have looked at every major dealership within a 50 mile radius of my home and they were all dishonest and unreliable in their word. This dealership was honesty and did not push me into anything I did not like. They answered every question with educated detail. The Sales Rep, Mr. Ramos was very kind and caring. He took into consideration all of my wants and needs and did what had to be done to obtain my business, without being forceful or offering me "deals" I knew could not be kept. I will most certainly purchase another vehicle from this dealership and I have already referred a few of my dear friends and family to this dealership. They are outstanding, educated, and caring. I would rate them a 100 but you only allowed me a 5.

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Byrd.L
4/28/2012 11:38:08 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Bullman, Terry Talley, Lisa Helton, Doug Needham and Kenny Williams

My Review of Rusty Wallace Cadillac GMC Kia:
Rusty Wallace Kia of Morristown was the BEST car buying experience I have ever had with any dealership. First I emailed Terry Talley about the Kia I found online and he was very fast in returning my email. When my husband and I went to the dealership that weekend, Terry came out and introduced us to Travis Bullman the salesman that took us on a test drive. Travis was very friendly and did not pressure us at all, unlike some of the other dealerships in our area. Travis introduced us to the general manager, Doug Needham who was also great. Doug worked with us on the price of the vehicle and was so nice. I really appreciated the fact that he treated me as the customer instead of just speaking to my husband. I have found that at most of the dealers that I have purchased other cars from, the salesmen only seemed to talk to my husband about all that "car stuff". It was so nice to be treated as the person making the decisions about MY car. So once the deal was done, we were introduced to Lisa Helton. Lisa is as nice as she is pretty. She made giving up all that money not so difficult and also was so helpful after the sale with all my questions, tag transfer and everything else about the sale (she even helped me with directions to the nearest TJ Maxx in the area! Ha! Ha!). So a big thank you to you Lisa! Once that the papers were signed, Kenny Williams did an excellent job detailing my new car! He was so busy that day getting cars ready to go. We did get to briefly meet him as he was working so hard (he needs some help or a big raise for all he does)but even though he was so busy, he had a smile on his face and was very friendly. Like I said, these people are the BEST and I will definitely return to Rusty Wallace of Morristown for my next vehicle purchase. I am glad I had is opportunity to write this review on this site because I have tried to contact Kia's main office about what a great dealership they have representing them but I have not been able to find a link to contact them directly. A huge THANK YOU to everyone that helped me at Rusty Wallace Kia of Morristown!!!!

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PaulaN
4/27/2012 10:34:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Duane Gibbs

My Review of Rusty Wallace Cadillac GMC Kia:
I took my car in for the 30 day service check to make sure that the car was good and that I was happy. I am so please with how nice they treat everyone when you arrive at the dealership that I will probably drive the 80 mile trip to do my scheduled maintenance there instead of a local Kia dealership. I have recommended Rusty Wallace Cadillac GMC Kia to all my friends looking to buy a new car.

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doubledip43
4/27/2012 11:35:24 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Helton; Shane ?; Tommy ?

My Review of Rusty Wallace Cadillac GMC Kia:
I feel that everyone I worked with during my purchasing process went above and beyond the call of duty. I would reccommend this dealership to anyone and everyone.

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Response from: Rusty Wallace Cadillac GMC Kia
Added: 4/27/2012 3:47:40 PM
We were delighted to receive your feedback on dealerrater.com! Thank you so much for your kind words! It is our great pleasure to have helped you in all ways possible and thank you very much for your business! We look forward to providing you great sales and service support over the years to come and wish you many happy years ahead with your new car!

nanpap
4/27/2012 9:34:35 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: KiKi Ramos

My Review of Rusty Wallace Cadillac GMC Kia:
I went to this dealership because my car had died and everyone refused to work on it because it was just a hard motor to work on. I had been looking for a car for quite a while in anticipation of my car kicking the bucket and this was going to be the first new car I've ever bought. When I went into the dealership I was not expecting to buy my car right then. The salesperson was very attentive and polite. He listened to what I wanted in a car and was committed to getting me the car I wanted at a price I could afford. Everyone at the Dealership was polite, courteous, and compassionate. To make a long story short....I was very impressed with how hard the salesperson worked to make sure I got the car and the deal I wanted no matter what it took and everyone at the dealership has been great..even after the sale. I drove my car home that night and I love my Optima!! I would recommend Rusty Wallace to everyone.

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Response from: Rusty Wallace Cadillac GMC Kia
Added: 4/27/2012 12:22:27 PM
Thank you so much for your kind words! On behalf of Kiki, and all of us here at Rusty Wallace Cadillac GMC Kia, we wish to thank you once again for your business and remind you that we will always be here to assist you with your sales, service and body shop needs! All the best!

kvlatta1
4/26/2012 8:14:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Don't recall

My Review of Rusty Wallace Cadillac GMC Kia:
The salesman was great. He was willing to work with me and try to get the best price possible. I believe that the floor manager drug out the purchasing time in an effort to get me to change my mind and purchase a new vehicle.
Purchased a great used vehicle for an awesome price!
Definitely would recommend this dealer to my friends and family.

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Response from: Rusty Wallace Cadillac GMC Kia
Added: 4/27/2012 12:30:30 PM
Thank you very much for providing us with your feedback and more importantly, your recommendation! We work very hard to ensure complete satisfaction with all of our customers. We wish you all the best and thank you once again for your business!

Ruinedvaca
4/13/2012 4:40:21 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dwayne

My Review of Rusty Wallace Cadillac GMC Kia:
Took my car in for a noise in the front end...they didn't find anything, however they did change my oil that I said I did NOT want done. I had synthetic oil done not long before. I am spouse to be happy they did not charge me for it however it still costed me 50$ due to now having regular oil. Also as I pulled out and turned my car sound like the tire is going to fall off and keeps making a very load clunking....then when I call to slpeek to them they hang up on me. This is the MOST unbelievable and unprofessional place I have ever been....
I would never ever suggest this place...no matter what!

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Response from: Rusty Wallace Cadillac GMC Kia
Added: 4/27/2012 12:18:21 PM
The situation involving this review is an unfortunate one, to say the least. Confusion ensued on the customer's arrival, as he indicated he wanted his vehicle serviced. His oil was changed per his request, but he informed us at delivery that he did not want an oil change. Instead, he advised, his wheel was making a ticking sound. We removed the charge for the customer on the oil change, but he insisted that because the oil was not synthetic, we had cost him money. We then changed his oil again, this time using synthetic. (Again, at no charge). We then removed all four wheels on the vehicle and spotted a pebble that was caught near the front disc brake. We removed the pebble and returned the wheels to the vehicle. The vehicle was then road-tested, and we confirmed the issue was resolved.

The customer incurred NO charges for any of our services and was even offered a complete vehicle detail for his trouble. The customer expressed his complete satisfaction before leaving and once again the following day when we followed up with him.

The customer's wife, who at no time visited the dealership, submitted this review while we were correcting the issues for the customer. During the same phone call where the customer confirmed all was well with the vehicle, the wife insisted her comments would remain, despite her husband's satisfaction.

We wish to apologize once again for the initial confusion in this situation. We are proud to report that our Service team delivered above and beyond expectation in resolving this situation. We wish this customer (and his wife) all the best and a safe return to Connecticut!

Jnidiffer
3/28/2012 10:09:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Wilder, Kiki Ramos

My Review of Rusty Wallace Cadillac GMC Kia:
When we entered the dealership, we were greeted by friendly employees that were willing to listen to what we wanted in a car. They didn't try to push into buying something we that we felt wasn't our taste in cars. They were very easy to work with in helping us obtain a car at an affordable deal that made all parties happy. We passed 3 other dealerships and traveled over 80 miles to specifically go to this dealership because we had heard how great they are to their customers. It was well worth the distance. I will recommend all my friends that are interested in buying a car to Rusty Wallace Cadillac GMC Kia.

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PennyBrewer
3/28/2012 1:17:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Artie Larson

My Review of Rusty Wallace Cadillac GMC Kia:
I was very pleased with Rusty Wallace Kia. Everyone was very nice and helpful. Being someone who doesnt know much about cars, everyone treated me with such respect. It was a nice experience.

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ssgpete
2/13/2012 3:26:06 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tammy and Dwayne in Service Dept.

My Review of Rusty Wallace Cadillac GMC Kia:
I take my Kia's to Rusty Wallace because the people are friendly and I also want a certified Kia service dept working on my cars. The work needs to be of quality to me because I hope that if I need work done they know what they are doing. I know that Rusty Wallace is that. The service is great to me because they will talk to you and make sure that everything was done that you wanted, no more no less. The price is a little high but they send me coupons and things to give me a break and I like that!

Thank-you Rusty Wallace Kia.

Robert Peterson

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