Rusty Wallis Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittenger, John Powers

My Review of Rusty Wallis Volkswagen:
Absolutely the best car leasing experience that I have ever had. Zero pressure, happy employees, respectable, courteous and professional. Scott Pittenger bent over backwards to win my business. He even drove a demo vehicle to my work, so that I could have an additional opportunity to see a different option level of a Tiguan.

Upon showing up at the dealership, door opened for me, welcomed, and asked if I could be helped. An additional demo car was waiting for me to drive around, and help make my decision on packaging. No salesman jumping in the car with me, simply a pass over of the keys, and watch out for the mesquite police whom likes to wait around the corner for test drivers. Took the vehicle out for about 20 minutes of highway, side street, and access road driving.

Straight shooting numbers from the finance group, divulging invoice pricing, and package differences between the three different levels of Tiguans. No run around on trade in value, and a direct approach to what me as the customer was looking for.

Time to sit down with the finance manager - was waiting for all the pitches about add-ons, extended warranties, etc. John simply asked me if I was interested in any of those items and didn't try to bring them back into the conversation when I said I didn't. Deal closed in less than an hour, with all paperwork filled out and new car keys in my hand.

I was invited back (since I was running off to dinner with the family) on Monday to have any additional questions answered, options set in the vehicle, and to have my mats upgraded in the vehicle.

Scott Pittenger did what a real car salesman should do. He wasn't worried about the sale, he was worried about me getting into a car that worked for my family requirements, and budget constraints.

ABSOLUTELY A GREAT BUYING EXPERIENCE. KUDOS TO THIS DEALERSHIP.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
Unfortunately my previous car was ruined in a rollover accident and I was forced to purchase a new vehicle. Needless to say I was a "reluctant" buyer. Never having owned a VW naturally I was reluctant to switch from my american made car. With in moments of stepping onto the dealership lot that changed. Ilia Pauloo, the sales person I worked with was great at explaining both the VW and Rusty Wallis values and practices. He spoke to points like safety, convenience, and performance. With in a short matter of time I was testing driving the vehicle I had researched and Ilia was explaining almost every detail of the car. He made the transition into the finance department a breeze and even spent time with me after purchase to remind me of some of the subtle differences between this car and my former american clunker. Overall I would not only recommend VW after my experience but would point potential buyers straight to Rusty Wallis and their great dealer Ilia Pauloo

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
I had had a bad experience with a different Volkswagen dealership in Dallas, let's call them Park Cities Volkswagen. They provided mediocre service on the front end and almost criminal follow-up and repair work. They are awful, DO NOT SHOP THERE! So I was very hesitant to even speak to someone on the phone about buying a new Beetle. I did some homework and decided that Rusty Wallace might be my best bet for a new Volkswagen. Several friends were very happy with the service there, even happier with the service department. So I (hesitantly) emailed them about the car I wanted. Fortunately for me Mr. Ilia Pauloo was the internet manager and he emailed me back right away. His response was extremely courteous and helpful. I explained to him exactly what I wanted and also told him that I was leery of dealing with "car people" as I had had a bad previous experience. He was very polite and was able to assuage my fears by speaking to me in a friendly, professional manner - and directing me to some positive customer feedback online. Once I met Mr. Pauloo in person, I knew that Rusty Wallace was the place I wanted to buy my car. The Volkswagen Beetle that I wanted was quickly located and ordered. Less than a week later I was driving my new car out of the lot... on my second visit. I would would highly recommend buying a car from Rusty Wallace (and from Mr. Pauloo specifically). He's a really nice guy! Made me rethink my hatred of the "car people." Thank you Mr. Pauloo!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Scott Moore, Mr. Wallis, Mr. Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
From our first contact with Mr. Scott Moore, to our test drive with Mr. Wallis, and our final purchase and delivery with Mr. Ilia Pauloo we were treated as valued customers. The show room was comfortable, the atmosphere friendly, at no time were we intimated or pressured. Mr. Ilia Pauloo took great care in locating just the car we were interested in. The price was excellent considering the limited supply of 2010 Jetta Sportwagen TDI's. Mr. Ilia Pauloo worked diligently to get us the best deal for our trade-in considering we were upside down. All in all we were very satisfied with our new car buying experience at Rusty Wallis WV.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittinger

My Review of Rusty Wallis Volkswagen:
Scott Pittinger could not have been any easier to work with. He handled nearly the entire transaction over the phone (and internet) - he didn't waste my time at the dealership ... something that I hate. He was straight forward and worked hard to get me into the car I wanted - he is a true professional. I think we got a great car at a great price. Thanks!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
This was my third VW purchase, and this was the third VW dealer I had worked with in the Metroplex. By far, Rusty Wallis has surpassed my expectations for a dealership. From the moment I walked in the door, everyone was extremely courteous and professional. Ilia quickly walked me to my 2009 Tiguan and offered a test drive. We then went to his office and he explained how the process works (which was quite different from other dealerships). Then I met with finance and he crunched and showed me the numbers. Finance was extremely flexible and gave me a great deal. The entire process took under two hours. Two hours!!! I had enough time to go home, eat dinner, and take my family out for a ride in my new set of wheels.

There are only a handful of products and companies in which I'm fiercely loyal. Volkswagen is one of them, and now I will recommend Rusty Wallis to anyone who is in the market for a new or used VW. Their service is better than any other dealership in DFW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
I recently purchased a Jetta TDI from Rusty Wallis Volkswagen. It was my first VW purchase. There was never a hard sales pitch or pressure to purchase a vehicle.

Usually, it is very hard to get Diesel Jetta these days, especially customized. So, Ilia was able find my dream VW with color and options I WANT. In addition, during the purchase and subsequent paperwork process all other members of Rusty Wallis Volkswagen were professional and courteous. It was a great experience!

Ilia was the best auto salesperson I've ever dealt with. He's smart, knowledgeable, attentive and just a great person.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
Buying a car as a woman is sometimes chanllenging, but Ilia was very respectful and helpful. This was by far the easiest, hassle-free car buying transaction I have ever had. It would not have been possible if it wasn't for Ilia. We got everything we wanted and more.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittenger

My Review of Rusty Wallis Volkswagen:
We enjoyed our sales experience at this dealership. Scott was great to deal with and the financing department was agressive in getting a good apr and not pushy in up selling extras.
The only issue was the business office was short handed and it took to long to get to the paperwork.

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